What is the Decline Inquiry step?

Decline Inquiry is a Workflow Action step that declines a specific Inquiry.

A Persona Inquiry represents a single instance of an individual attempting to verify their identity. Inquiries are created when the individual begins to verify their identity, and contains the information collected from the submitted verifications, the results of those verifications, and passively-collected contextual data like IP address that can be used to identify suspicious activity.

If necessary verifications are not passed and manual review is not required, an Inquiry can be officially declined - this is commonly referred to as auto-declining. The Decline Inquiry step is useful for automatically triggering Inquiry denial after certain checks have failed in your Workflow.

How do you add a Decline Inquiry step?

1. Navigate to the Dashboard, and click on Workflows > All Workflows.
2. Find and click on the workflow you want to edit, or Create a new workflow.
3. Click on + when hovering over a circle to add an Action.

4. Use the Find Action select box to click on Inquiry > Decline Inquiry.
5. Select an Inquiry to decline from elsewhere in your Workflow.
6. (Optional) Click the Continue on error box if you want the Workflow to continue running even if this Action raises an error.
7. Close the Action. You’ll have to Save and Publish the workflow to begin using it.

Plans Explained

Decline Inquiry step by plan

Learn more about pricing and plans

Learn more

Learn more about Inquiries.