Question

How do I display the maximum allowable size of documents that users can upload?

Answer

You can show users the maximum file size by adding instructional text to your Inquiry Template. This helps set expectations before they reach a document upload step.

1. in the Dashboard, go to Inquiries > Templates and select the Template you want to edit.
2. In the Flow Editor, either:
   1. Click on the document upload screen’s Edit button, to add text directly before the upload step.
   2. Click the + icon that appears before the document upload screen, to add a new screen dedicated specifically towards this instruction.
3. If editing existing text, click on the text and add instruction such as “The maximum file size you can upload is 10MB.”
4. If adding new text, click on Component Library, and drag-and-drop a Text component onto your screen. Edit its contents to include instruction such as “The maximum file size you can upload is 10MB.”
5. Edit translations if necessary to update all translated versions of your text.
6. Click Save to save changes.