Basic Verification Solution

Overview

Persona’s Basic Verification solution enables organizations to extract and verify government-issued IDs, such as passports and driver’s licenses, with configurable, automated checks across 200+ countries and territories. This solution helps you confirm customer identities and meet compliance needs globally.

In this guide, learn:

• What’s included in the solution
• How the components work together to verify government IDs
• How to customize and extend this solution for your specific needs

What’s Included

The Basic Verification solution includes the following components:

1 Inquiry Template

• Government ID Verification
  • Automatically collects all ID types by default, including US driver’s licenses and state IDs. You can modify the accepted ID types by following this guide.
  • Requires a Barcode Check which means that both the front and back of ID are collected. While this required check introduces some friction to the user experience, it greatly improves extraction accuracy and overall user experience.
  • Inquiry theme can be customized to match your company’s branding and user experience.

2 Workflows

• Run 'Decision' on Inquiry Completed Workflow triggered on inquiry completion
  • Automatically reviews verification results and applies your decision rules.
  • Can be extended to include additional actions such as flagging high-risk cases or triggering notifications.
• Run 'Decision' on Inquiry Failed Workflow triggered on inquiry failure
  • Creates a case where the Government ID Verification fails.

1 Case Template

• Basic Verification Manual Review
  • Creates a Case if the user fails the verification or if additional manual review is required.
  • Includes tags or comments indicating why the Case was created, allowing your team to review and resolve cases as needed.
  • Includes a Case Action to run ad-hoc Government ID Verifications with a single click, providing additional assurance or re-trying Government ID Verification when the service is back online.

Basic Verification Solution Process

Here’s how the components work together to verify a user’s government-issued ID:

1. Basic Verification Inquiry Template captures essential user identity information and runs a Government ID Verification.
2. The workflows automatically evaluate the user based on the provided ID and applies your business rules.
3. If verification fails or additional review is needed, a Basic Verification Manual Review Case is automatically created for your team to review.

If you’re interested in using Persona’s Basic Verification solution, contact your customer success manager or reach out to the Persona support team.

Plans Explained

Learn more about pricing and plans