Set allowed ID types for Government ID Verification

Overview

You can configure a Government ID Verification to only accept IDs from specific countries. For each country, you can choose which ID types for that country to accept.

For example, you can allow only driver's licenses from the United States.  

To find the full list of countries and ID types that Persona supports, visit the Coverage Map in your Dashboard.

This guide describes one step in a larger process. Please see Choose and configure Verification checks for Government ID Verification to understand other steps in configuring Government ID Verification.

Prerequisites

• The ability to configure allowed ID types is available on paid plans. If you're on the free plan and want to upgrade, please contact us here.
• If your Verification check configurations are fully managed by your Persona team, you will not be able to edit this configuration yourself. Please reach out to your customer success manager if you'd like to make changes.

Steps

To configure the allowed ID types for a Government ID Verification, follow these steps:

1. Open Government ID configurations.
2. Enable the "Allowed ID Type" Verification check.
3. Configure enabled countries and ID types.
4. Save your changes.

Step 1: Open Government ID configurations

1. In the Persona Dashboard, navigate to Inquiries > Template. Select a template that uses Government ID Verification.
2. In the upper corner of the Flow Editor, click Configure.
3. Select Verifications > Government ID in the sidebar.

Step 2: Enable the "Allowed ID Type" Verification check

Within the Government ID configurations:

1. Find the section named Verification checks.
2. Find "Allowed ID type" in the list of Checks.
3. If the "Allowed ID type" row is grayed out: click "+" in the row to enable it.
4. Select the Required checkbox in the row.

Step 3: Configure enabled countries and ID types

Within the Government ID configurations:

1. Find the section named Enabled countries and ID types.
2. In the list of Countries:
   • To include a country: select "+" in that country's row.
   • To exclude a country: select "..." > Disable in that country's row.
   • To select the IDs accepted for a country, expand the row for that country to see the possible ID types.
     • To enable an ID type: select "+" next to the ID type.
     • To disable an ID type: select "..." > Disable next to the ID type.

Step 4: Save your changes

In the upper corner of the Flow Editor, click Save.

Learn more

• You can also set accepted fallback ID types for Government ID Verification.