# Inquiries: Email Address Verification Module

> Add the Email Address Verification module to collect an email and confirm it with a one-time code. Includes pass/retry/fail logic and retry count control.

Source: https://help.withpersona.com/articles/223MwaLShJRrbC5n5X8RQz/
Section: Inquiries > Features > Pre-configured Modules

## What is the Inquiry Email Address Verification module?

The **Email Address Verification** module adds pre-built email collection and verification screens to your Inquiry flow. It verifies that the end user possesses the email address they provided by sending them a one-time confirmation code.

It writes the collected email address to the `email_address` field key. Verification steps that read from this field, such as Database verification, will use the value collected by this module.

Adding this module will overwrite any existing value already stored in the `email_address` field, including values pre-filled via API at Inquiry creation.

## How do you add an Inquiry Email Address Verification module?

1.  Navigate to the Dashboard, and click on **Inquiries > Templates**.
2.  Find and click on the Inquiry template you want to edit, or **Create** a new template.
3.  In the Flow Editor, click the **"+"** sign in the flow where you want to add a module.

    ![Screenshot 2025-12-04 at 3.49.58 PM](https://assets.withpersona.com/f_auto,q_auto/help-center/articles/inquiries/screenshot-2025-12-04-at-3-49-58-pm.png '244x471')

4.  Select **Module** from the list of options.
5.  Choose **Email Address Verification** and then click **Insert**.

    The module adds the following to your flow:
    - A screen that collects the end user's email address
    - A screen that prompts the end user to enter their confirmation code
    - An Email (2FA) Verification step
    - A pass/retry/fail branching step: By default, users are allowed 5 confirmation code attempts before the verification fails

![Screenshot 2026-06-04 at 2.22.54 PM](https://assets.withpersona.com/f_auto,q_auto/help-center/articles/inquiries/screenshot-2026-06-04-at-2-22-54-pm.png '1056x801')

After inserting the module, you can edit the retry branching condition to adjust the number of allowed attempts, and customize the screen copy on both screens. For guidance on configuring verification checks, see [Configuring Email (2FA) verification checks](https://help.withpersona.com/articles/3mzQOBIo04bdvYLxtnaf4y/).

## Module placement

Not all locations in the flow support modules. If the **Module** option is grayed out when you click **"+"**, hover over it to see why it can't be inserted there.

![Screenshot 2025-12-04 at 3.52.10 PM](https://assets.withpersona.com/f_auto,q_auto/help-center/articles/inquiries/screenshot-2025-12-04-at-3-52-10-pm.png '629x485')

## Plans Explained

### Email Address Verification module by plan

|                                   | Startup Program | Essential Plan | Growth Plan | Enterprise Plan |
| --------------------------------- | --------------- | -------------- | ----------- | --------------- |
| Email Address Verification module | Not Available   | Available      | Available   | Available       |

[Learn more about pricing and plans](https://withpersona.com/pricing?utm_source=product&utm_medium=referral&utm_audience=a&utm_campaign=cm_gen_ds_hc-plan-table).