# Why is the "Create inquiry" button disabled?

> The Create inquiry button is disabled when your organization has no Inquiry Template. Create a template first under Inquiries > Templates in the Dashboard.

Source: https://help.withpersona.com/articles/2X6JS8MQRbgI3N91bsCwiC/
Section: Inquiries > FAQ > Integrating, creating, and resuming inquiries

This question came from a member of the Persona community, a project admin who opened the Dashboard to create an Inquiry and found the button greyed out. This is useful for anyone who cannot start an Inquiry from the Dashboard.

## Problem

The "Create inquiry" button is grayed out/disabled in the Dashboard, so you can't create an Inquiry.

## Common causes

A common reason for this problem is that you missed a step: creating an Inquiry Template.

You need an Inquiry Template in order to create an Inquiry.

## Suggested steps

### Check if you have an Inquiry Template

It's easy to check:

1.  Navigate to the Inquiry Templates page. You can either:
    - Select **Inquiries > Templates** from the navigation bar in the Dashboard.
    - Visit [this URL](https://app.withpersona.com/dashboard/inquiry-templates) directly.
2.  See if the Inquiry template list is empty. If it's empty, you need to create at least one Inquiry Template.

### Create an Inquiry Template

To create an Inquiry Template, click the **Create template** button at the top right of the Inquiry Templates page.

This answer was reviewed by Justin Sayarath, a product manager at Persona. FAQs, unlike other articles, are written to provide Persona Community members more specific answers to common questions. While we periodically review responses and answers, please note when this FAQ was last updated as information may have changed since then.

_Last updated on April 28, 2025._