# Reference: Hint text that helps users submit images

> Reference tables of the hint text shown in Government ID and Selfie Verifications, for cases like glare, low light, framing, and face position.

Source: https://help.withpersona.com/articles/2fF5jGgyrMGVyWzg0paKDX/
Section: Inquiries > Introduction > Reference

## Overview

If an Inquiry requires the end user to submit an image, the UI displays hint text to help the user take a good photo.

## Hint text for Government ID Verification

| **Situation**                    | **Hint text**                                             |
| -------------------------------- | --------------------------------------------------------- |
| Barcode is outside of frame      | Make sure the barcode is within the frame                 |
| Glare is detected                | Reduce glare by moving away from direct light             |
| Low light is detected            | Please move to a well-lit area.                           |
| Motion is detected               | Keep it steady...                                         |
| Not all parts of ID are captured | Make sure all four corners of the ID are within the frame |
| ID is too close up               | Move farther away from the camera                         |
| ID is too far away               | Move closer to the camera                                 |
| ID is outside of frame           | Make sure your ID is within the frame                     |
| Scan is in progress              | Processing ID, keep it steady...                          |

## Hint text for Selfie Verification

| **Situation**                                   | **Hint text**                                             |
| ----------------------------------------------- | --------------------------------------------------------- |
| Face should be centered                         | Center yourself                                           |
| Face is not detected after some time has passed | Please look into the camera and try removing your glasses |
| Face should turn slightly left                  | Look slightly left                                        |
| Face is too close up                            | Move further away from the camera                         |
| Face is too far away                            | Move closer to the camera                                 |
| Multiple faces are detected                     | There seem to be multiple faces, find a private space     |
| Face should turn slightly right                 | Look slightly right                                       |