Persona Help Center
Overview
If an Inquiry requires the end user to submit an image, the UI displays hint text to help the user take a good photo.
Hint text for Government ID Verification
| Situation | Hint text |
|---|---|
| Barcode is outside of frame | Make sure the barcode is within the frame |
| Glare is detected | Reduce glare by moving away from direct light |
| Low light is detected | Please move to a well-lit area. |
| Motion is detected | Keep it steady... |
| Not all parts of ID are captured | Make sure all four corners of the ID are within the frame |
| ID is too close up | Move farther away from the camera |
| ID is too far away | Move closer to the camera |
| ID is outside of frame | Make sure your ID is within the frame |
| Scan is in progress | Processing ID, keep it steady... |
Hint text for Selfie Verification
| Situation | Hint text |
|---|---|
| Face should be centered | Center yourself |
| Face is not detected after some time has passed | Please look into the camera and try removing your glasses |
| Face should turn slightly left | Look slightly left |
| Face is too close up | Move further away from the camera |
| Face is too far away | Move closer to the camera |
| Multiple faces are detected | There seem to be multiple faces, find a private space |
| Face should turn slightly right | Look slightly right |