Document Verification (Address) Solution

Overview

Persona's Document Verification (Address) solution enables organizations to collect and verify address documents such as utility bills, insurance statements, or bank statements to confirm an individual's provided address. This solution helps you meet compliance requirements and reduce fraud by collecting a proof of address from individuals.

In this guide, learn:

• What’s included in the solution
• How the components work together to verify address documents
• How to customize and extend this solution for your specific needs

What’s Included

The Document Verification (Address) solution includes the following components:

1 Inquiry Template

• Document Verification
  • Collects and verifies address-related documents, including utility bills, insurance statements, and similar proof-of-address documents.

2 Workflows

• Run 'Decision' on Inquiry Completed triggered on inquiry completion
  • Automatically reviews the verification results and applies your organization’s decisioning rules.
  • You can customize this Workflow to include additional actions, such as running reports or sending notifications.
• Run 'Decision' on Inquiry Failed Workflow triggered on inquiry failure
  • Automatically creates a case for failed inquiries.

1 Case Template

• Document Verification (Address) Manual Review
  • Creates a Case if the user fails the verification or if additional manual review is required.
  • Includes tags or comments indicating why the Case was created, allowing your team to review and resolve cases as needed.

Document Verification (Address) Solution Process

Here’s how the components work together to verify a user’s address document:

1. Document Verification (Address) Inquiry Template collects address documentation from the user and runs document verification.
2. This workflows automatically evaluate any business rules including data from the document verification to automatically approve the appropriate inquiries and create a case for review in other scenarios.
3. If verification fails or additional review is needed, a Document Verification (Address) Manual Review Case is automatically created for your team to review.

If you’re interested in using Persona’s Document Verification (Address) solution or more robust address-based solutions with use of Documents AI, contact your customer success manager or reach out to the Persona support team.

Where to find this Solution

This solution is available to organizations in the Solutions Library. The Solutions Library includes helpful pre-configured combinations of Persona products and features that can be a good starting point for many businesses or use case.

To get to the solutions library:

1. While viewing the Dashboard, click Home in your navigation
2. Under Explore all solutions, click Browse.

Solutions in the solutions library generally include end user verification flow or experiences powered by Inquiry Templates and Verification Templates. They also feature Workflows that automatically approve an Inquiry or create a Case when risky signals (like a failed Verification) are found, and a Case Template to ensure that your business is well set up for reviewing these higher risk scenarios.

Plans Explained

Learn more about pricing and plans