Document Verification (Address) Solution

Overview

Persona's Document Verification (Address) solution enables organizations to collect and verify address documents such as utility bills, insurance statements, or bank statements to confirm an individual's provided address. This solution helps you meet compliance requirements and reduce fraud by collecting a proof of address from individuals.

In this guide, learn:

• What’s included in the solution
• How the components work together to verify address documents
• How to customize and extend this solution for your specific needs

What’s Included

The Document Verification (Address) solution includes the following components:

1 Inquiry Template

• Document Verification
  • Collects and verifies address-related documents, including utility bills, insurance statements, and similar proof-of-address documents.

2 Workflows

• Run 'Decision' on Inquiry Completed triggered on inquiry completion
  • Automatically reviews the verification results and applies your organization’s decisioning rules.
  • You can customize this Workflow to include additional actions, such as running reports or sending notifications.
• Run 'Decision' on Inquiry Failed triggered on inquiry failure
  • Creates a case where Document Verification failed.

1 Case Template

• Document Verification (Address) Manual Review
  • Creates a Case if the user fails the verification or if additional manual review is required.
  • Includes tags or comments indicating why the Case was created, allowing your team to review and resolve cases as needed.

Document Verification (Address) Solution Process

Here’s how the components work together to verify a user’s address document:

1. Document Verification (Address) Inquiry Template collects address documentation from the user and runs document verification.
2. This workflows automatically evaluate any business rules including data from the document verification to automatically approve the appropriate inquiries and create a case for review in other scenarios.
3. If verification fails or additional review is needed, a Document Verification (Address) Manual Review Case is automatically created for your team to review.

If you’re interested in using Persona’s Document Verification (Address) solution or more robust address-based solutions with use of Documents AI, contact your customer success manager or reach out to the Persona support team.

Plans Explained

Learn more about pricing and plans