This question came from a member of the Persona community, a project admin who only operates in a handful of countries and wanted the list to say so. This is useful for anyone narrowing the countries offered in an Inquiry.
Overview
A Country Select screen asks the user to choose a country from a dropdown list.
For example, if you use Government ID Verification in your flow, you may use a Country Select screen at the start of your flow to communicate which countries you accept IDs from, and to collect a data point that helps you understand what users submit.
You can configure which countries appear as options on the Country Select screen.
The country list controls only the options in the dropdown. It does not change which countries Government ID Verification accepts IDs from. You set those countries in the enabled countries of the verification. To use the same countries in the dropdown, use Import from enabled countries in step 6.
Steps
To configure the country options on your Country Select screen, follow these steps:
- In the Dashboard, go to Inquiries > Templates.
- Select a template that uses a Country Select screen.
- Open the Country Select screen. Hover over the screen and click the Edit button, or double-click the screen.
- Click the Country Select component on the screen. Its settings open in the right panel.
- On the Design tab, under Properties, find Countries. By default, the list contains all countries.
- Edit the list:
- To add a country, click + and search for the country.
- To remove a country, click the X button next to the country.
- To change the whole list, click the … menu and select Import from enabled countries, Reset to default, or Remove all countries. Import from enabled countries gets the countries from the Government ID Verification steps in this flow.
- Click Save, then click Publish. Your changes are not live until you publish the template.
For the other settings of this component, read Inquiries: Country Select form component.
How the country list works
- The dropdown shows the countries in alphabetical order, by their names in the user’s language. You cannot change this order in the Flow Editor.
- To move the country that matches the language of the user’s device to the top of the dropdown, turn on Prioritize device language country on the Data tab.
- By default, the country of the user’s IP address is prefilled if it is in the list. To stop this, turn on Disable location-based prefill on the Data tab.
- If the field has a default country, keep that country in the Countries list. If you remove it, an error appears when you save, and you cannot publish the template until you add the country back or clear the default.
This answer was reviewed by Justin Sayarath, a product manager at Persona. FAQs, unlike other articles, are written to provide Persona Community members more specific answers to common questions. While we periodically review responses and answers, please note when this FAQ was last updated as information may have changed since then.