# Availability Status in Cases

> Set your availability status to Available, Busy, or Unavailable so Case assignments follow your schedule when your admin enables it in the policy.

Source: https://help.withpersona.com/articles/4qTPmfbkQ6CIcbEJVagRVp/
Section: Cases > Introduction > Using Cases

## About Availability status

The availability status feature lets you assign Cases to team members only when they're available.

### Adapt to your team's shifts and out-of-office

You can use availability status to manage Case assignments around your team's shifts and out-of-office schedules.

### Avoid bottlenecks

Assigning Cases to busy or unavailable team members can cause bottlenecks for your team and delays for your customers. Avoid these problems when you assign Cases according to your team's availability status.

## How it works

Each user on your Cases review team can set their availability status to one of the three options below:

- **Available:** Agent is available for new cases to be assigned.
- **Busy:** Agent is busy with existing work.
- **Unavailable:** Agent is not available for new work.

Whether Cases actually stop being assigned to a busy or unavailable agent, or get unassigned from them, depends on how your team's [Global Assignment Policy](https://help.withpersona.com/articles/4jcpgOReCv6UnPQuPWrARs/) is configured — by default, the policy assigns Cases to agents regardless of availability status, and does not unassign existing Cases when an agent goes unavailable. Your admin must explicitly enable the **Assign when agent is…** and **Unassign when agent is…** settings for availability status to affect assignment.

## Set your availability status

You can set your availability status to indicate whether you're available, busy, or unavailable. Depending on your team's assignment policy configuration, you may only be assigned Cases to review when you're available.

### View your availability status

In the Persona Dashboard, your profile appears at the bottom of the navigation bar. The color of the dot next to your profile photo indicates your availability status:

- Gray = unavailable
- Light Green = busy
- Green = available

  ![Availability status](https://assets.withpersona.com/f_auto,q_auto/help-center/articles/cases/screenshot-2024-12-12-at-3-43-55-pm.png '322x274')

### Change your availability status

1.  Select your profile at the bottom of the navigation bar.
2.  In the context menu, select **Set as unavailable**, **Set as busy**, or **Set as available**, depending on your current status.

    ![Selecting availability status](https://assets.withpersona.com/f_auto,q_auto/help-center/articles/cases/screenshot-2024-12-12-at-3-42-41-pm.png '506x229')

### Learn about availability status

To use availability status, your admin must first enable the **Assign when agent is…** and **Unassign when agent is…** settings in the [Global Assignment Policy](https://help.withpersona.com/articles/4jcpgOReCv6UnPQuPWrARs/).