Overview

This article explains how to create or add a document type for document verifications. A document type helps the Classifications process determine whether a document passes or fails the Type detection verification check.

Classifications

When using Documents AI, documents can be classified into Document Types. There are two categories of Document Types: Persona Document Types and Custom Document Types.

Persona Document Types

• Managed by Persona and often include common, standardized document types (e.g., Bank Statement, Articles of Incorporation, etc.).
• If a document type already exists here, we recommend using the Persona-managed version for optimal accuracy and coverage.
• Document Types are selectable from an existing list of available Persona Document Types.

Custom Document Types

• Defined by you when a suitable Persona classification does not exist.
• Useful if you have specific document criteria (e.g., a particular tax form) or need a more specialized grouping than the standard types offer.
• Document Types must be self-configured from scratch to properly meet your document requirements.

Adding a Persona Document Type to Classification configurations

1. Navigate to your desired Inquiry Template and open up the Flow Editor to view the template > click Configurations in the top right. Go to Verifications > Document > Classifications section.

2. Click the Add document type dropdown, then select Persona document types. 3. In the modal, you can scroll or use the search bar to find the desired document type. 4. Check the box next to the document type you want to add, then click Confirm. 5. Your new classification type will appear in the Persona document types list.

Adding a Custom Document Type to Classification configurations

1. Navigate to your desired Inquiry Template and open up the Flow Editor to view the template > click Configurations in the top right. Go to Verifications > Document > Classifications section.
2. Click Add document type, then select Custom document types.
3. In the dialog that appears, enter a Label for your custom document type.
4. Provide a short 2- to 4-sentence description that explains what the document typically contains. Focus on textual details (e.g., “This document includes the payor’s name, address, and total tax withheld for the year.”).
5. Click Save to add the custom classification to your list.

Note: Naming Best Practices

• Use a label that is clear and descriptive, for example: “Form 1098” or “Quarterly Tax Document (Q1)”.
• Avoid overly broad names like “Tax Document” or “My Custom Document Type”, as these may cause misclassifications.

Setting Accept vs. Reject configurations per Document Type

Each Classification (whether Persona or Custom) can be placed in one of two categories:

• Accept: If the document is recognized under this classification, it passes the type detection check.
• Reject: If a document falls under this classification, it fails the type detection check.

Use Reject when you routinely receive documents you do not want to accept. For example, if you only accept electric bills but keep seeing water bills misclassified, adding a “Water Bill” reject classification helps ensure those documents fail the type detection check.