# Setting SLAs for deadline tracking in Cases

> Assign Case deadlines with a Workflow or the Update SLA action to enforce SLAs, then sort Cases by deadline and get notified when one is breached.

Source: https://help.withpersona.com/articles/5JQzBlB1uHQkyXLpysk1W1/
Section: Cases > Introduction > Using Cases

## About Cases deadline tracking

You can assign custom deadlines to Cases and use them to enforce SLAs.

### Enforce Service Level Agreements

Use Cases deadline tracking to help you meet Service Level Agreements (SLAs)—whether they're self-imposed or required for compliance.

For example, you can set a deadline to investigate Accounts flagged for review within 30 days.

### Assign custom deadlines with Workflows

Assign deadlines automatically for your Cases using a [Workflow](https://help.withpersona.com/articles/6i3aAp6lBK3FCf08HJgPjh/). Set the deadline to any number of minutes, hours, or days, up to a maximum of about 61 days.

### Assign or update deadlines manually

You can also set or change a Case's deadline directly, without a Workflow, using the built-in **Update SLA** [Case Action](https://help.withpersona.com/articles/3QokSTOfV7ZC7hNDPQ5HnT/). Once the action is added to your Case template, open the case, select **Update SLA** from the **More actions** menu, and choose a specific future date and time (up to about 61 days out). Saving the new deadline resets any expiration and notification scheduling for the Case.

### Sort and prioritize Cases by deadline

You and your team can see upcoming deadlines for all your Cases in the Persona Dashboard. You can sort them by deadline to help you prioritize Cases that are due first and avoid missing deadlines. If the deadline for a Case you’re assigned to is breached, you receive a notification in the Dashboard.

## Get started

To get started with Cases deadline tracking, add the **Update SLA** [Case Action](https://help.withpersona.com/articles/3QokSTOfV7ZC7hNDPQ5HnT/) to a Case Template. Once it's added, you can set deadlines on individual Cases.