# Workflows: Update Case Status step

> The Update Case Status step sets a case's status from a Workflow. Defaults are Open, Pending, Approved, and Declined, and custom statuses can also be used.

Source: https://help.withpersona.com/articles/5X9uN2ove7vml7Y6pCqVRx/
Section: Workflows > Features > Steps

## What is the Update Case Status step?

**Update Case Status** is a Workflow Action step that updates a case’s status.

![update-case-status-img1](https://assets.withpersona.com/f_auto,q_auto/help-center/articles/workflows/update-case-status.png '292x121')

Cases are Persona products that collect together data on an end user to allow for manual investigation and decisioning on. Your organization may need to investigate this user for a variety of reasons:

- **Onboarding**: Should this user be allowed to onboard to the platform?
- **Account takeover investigation**: If a user is claiming that their account has been taken over, is there enough information to validate their claim?
- **Fraudulent activity**: Are there suspicious signals associated with this user that require further action (e.g. account freezing, sending a follow-up inquiry for verification, etc.)?
- **Transaction monitoring review**: Are there suspicious transactions associated with this user that require further investigation?

## Possible case statuses

Default possible cases statuses are:

- **Open**: The case is ready for investigation.
- **Pending**: The case is awaiting further action or information.
- **Approved**: The case has been reviewed and approved.
- **Declined**: The case has been reviewed and declined

### Custom statuses

Additionally, your organization can customize these statuses for more complex case management processes. This customization allows for tracking specific states within a process, coordinating reviews between teams, and reflecting the steps in a review process.

## How do you add an Update Case Status step?

1.  Navigate to the Dashboard, and click on **Workflows > All Workflows**.
2.  Find and click on the workflow you want to edit, or **Create** a new workflow.
3.  Click on **+** when hovering over a circle to add an **Action**.

    ![Approve inquiry workflow 2](https://assets.withpersona.com/f_auto,q_auto/help-center/articles/workflows/personaapproveinquiry2.png '314x210')

4.  Use the **Find Action** select box to click on **Case > Update Case Status**.
5.  Click the **Case** box to choose the target case.
6.  Click the **Status** box to set the new status.
7.  (Optional) In ‘Advanced Configuration’, click the **Continue on error** box if you want the workflow to continue running even if this step raises an error.
8.  **Close** the step. You’ll have to **Save** and **Publish** the workflow to begin using it.

## Plans Explained

### Update Case Status step by plan

|                         | Startup Program | Essential Plan | Growth Plan | Enterprise Plan |
| ----------------------- | --------------- | -------------- | ----------- | --------------- |
| Update Case Status step | Limited         | Available      | Available   | Available       |

[Learn more about pricing and plans](https://withpersona.com/pricing?utm_source=product&utm_medium=referral&utm_audience=a&utm_campaign=cm_gen_ds_hc-plan-table).