# How do I cancel my plan?

> Cancel a Persona plan: Essential, Growth, and Enterprise run 12-month contracts, and Startup Program access ends after up to one year.

Source: https://help.withpersona.com/articles/5XXl9EVfw2TVrV61XlhOhd/
Section: Getting started > Pricing and Plans > FAQ

This question came from a member of the Persona community. This is useful for customers on an existing plan or in the Startup Program.

## Question

How do I cancel my plan?

## Answer

We're sorry to hear you want to cancel your plan! We’ve genuinely appreciated working with you, and we wish your team the very best moving forward.

Cancellations work differently depending on your plan type. We've described the process for each plan type below.

### If you’re on the Essential Plan, Growth Plan, or Enterprise Plan

These plans require a **12-month contract** with a monthly payment schedule. Your contract may have specific non-renewal notice requirements (typically 30 days before your renewal date), which you can find in your signed order form. If you do not want to renew your plan at the end of your 12-month contract term, we recommend letting us know as soon as possible.

If you are facing extenuating circumstances, we can consider requests for mid-term contract cancellation on a case-by-case basis. Annual contracts help us keep pricing simple and predictable, so please understand that cancellation may not always be possible.

To discuss billing, plan, or cancellation options, [contact our billing team](https://app.withpersona.com/dashboard/contact-us?category=billing).

### If you’re on the Startup Program

The Startup Program offers limited access for up to one year, and access ends automatically once the program period expires.

This answer was reviewed by Justin Sayarath, a product manager at Persona. FAQs, unlike other articles, are written to provide Persona Community members more specific answers to common questions. While we periodically review responses and answers, please note when this FAQ was last updated as information may have changed since then.

_Last updated on December 22, 2025._