# Tagging Inquiries that fail a specific Verification check, using Workflows

> Build a Workflow that tags Inquiries failing a chosen Verification check, using a Conditional step on trigger.failed_checks and a Tag Object step.

Source: https://help.withpersona.com/articles/5x4G5ZalW1U6TIQCFwtbES/
Section: Workflows > Introduction > Using Workflows

## Overview

This tutorial shows you how to build a Workflow that applies a Tag to any Inquiry that fails a specific Verification check.

This tutorial demonstrates concepts that you can use to create new Workflows.

## Generalize this tutorial to your use case

You can generalize the following aspects of this tutorial:

- **Action on Inquiry**: This tutorial uses the "tag" action, but you can take another type of action on an Inquiry. For example, you can change the status of the Inquiry.
- **Verification check**: In your Workflows, you can set up logic based on the result of any Verification checks that were run on your Inquiries. View all available checks in the [Verification checks reference](https://app.withpersona.com/dashboard/resources/verification-checks/).

## Steps

There are a few main steps to build this Workflow:

1.  First, we'll create a Workflow.
2.  Second, we'll add the logic that selects Inquiries that fail a certain Verification check. We'll do this by adding what's called a Conditional step to the Workflow.
3.  Third, we'll apply the Tag to the selected Inquiries. We'll do this by adding what's called an Action step to the Workflow. We'll use a specific Action step called Tag Object.
4.  Finally, we'll save our work.

### Step 1: Create a new Workflow

1.  In the Persona Dashboard, select **Workflows** in the navigation bar.
2.  Click **\+ Create workflow** in the upper corner.
3.  In the New Workflow form:
    1.  Fill in a name and description.
    2.  Select the following options:
        - Trigger type: `Event`
        - Trigger event: `inquiry.completed`
4.  Click **Continue**.

### Step 2: Add a Conditional step

A Conditional step lets you express if/else logic in a Workflow.

1.  In the Workflows canvas, click **"+"** below the "On Inquiry completed" step.
2.  Under Step Types, select **Conditional**.
3.  In the Workflows canvas, click **Route 1**.
4.  In the Edit Route 1 form:
    1.  Fill in a descriptive Label.
    2.  Select the following options:
        - Where: `trigger.failed_checks`
        - Operator: `includes any of`
        - Values: _< select one or more Verification checks >_
          - example: `id_age_comparison`

![workflows-tutorial-inquiry-has-failed-checks.png](https://assets.withpersona.com/f_auto,q_auto/help-center/articles/workflows/5x4g5zalw1u6tiqcfwtbes-15054718220691.png '814x410')

### Step 3: Add a Tag Object step

Tag Object is a type of Action step. Action steps let you take actions in a Workflow.

1.  In the Workflows canvas, click the empty box under Route 1.
2.  Under Step Types, select **Action**.
3.  Under Action, select **Tag Object**.
4.  In the Action Configuration, set the following:
    - Object: `Trigger (Inquiry)`
    - Tag: _< select or create a Tag >_

### Step 4: Save and publish

Save your changes. When you are ready to deploy your changes, publish your Workflow.