# Cases: Comments module

> Add the Comments module to a Case template so reviewers can view and add comments, including saved preset comments inserted with one click.

Source: https://help.withpersona.com/articles/62VQFE6r1bnKGwmCiN23RC/
Section: Cases > Features > Layout

## What is the Comments module?

The **Comments module** is a prebuilt component that can be added to a Case Template. It can be used to view and add comments to a case. You can customize when fields are displayed on the module and define logic that governs when it appears.

![CommentsLayoutModuleInLibrary.png](https://assets.withpersona.com/c_fill,q_auto,f_auto/help-center/articles/CommentsLayoutModuleInLibrary.png '1330x354')

The **Comments module** provides a collaborative space where you and your team can view and add comments on a case. You can use preset comments when updating case status or adding new comments.

## How do you add a Case Comments module?

1. Navigate to the Dashboard, and click on **Cases > Templates**.
2. Find and click on the Case template you want to edit, or **Create** a new template.
3. Navigate to the **Tab** you want to add a Case component to. Click an empty space to view the Component Library.
4. In the right toolbar, search for ‘**Comments**.’
5. Drag and drop the **Comments module** into your Case UI and reposition it by dragging it around.

   ![CommentsLayoutModuleExample001.png](https://assets.withpersona.com/c_fill,q_auto,f_auto/help-center/articles/CommentsLayoutModuleExample001.png '357x555')

6. Click on the **Comments module.** On the right toolbar you can customize how comments are displayed on the module.
   1. Under **Properties**, you can update the title.
   2. Under **Properties**, you can modify the data path to your case comments to use function to narrow the scope of the comments displayed.
   3. Under **Preset comments,** you can add, remove and rearrange the comments that will display on the **Comments module.** You can read more about **Preset comments** below.
   4. Under **Module Layout**, you can change:
      1. Dynamic height: Module will grow or shrink to fit its contents.
      2. Visibility: Dynamically control whether the module is hidden. This is a toggle button that lets you set conditions for when the button should be displayed or hidden from view based on your requirements. You can read more about [Visibility Configuration](https://help.withpersona.com/articles/2Q9Z1rKNix3YYxUoEnFtLc/) here.
7. Click the **“Delete”** button if you want to remove the component from the Case UI.

## Preset Comments

**Preset comments** are saved, reusable comment templates that a team configures once and then drops into a case with a single click instead of retyping the same note every time.

![presetcomments](https://assets.withpersona.com/c_fill,q_auto,f_auto/help-center/articles/cases/presetcomments.png '400x499')

1. Click “**+ Add**” to add a new comment. If you add more than one comment you can rearrange them by clicking and dragging them to the desired position.

   ![addcomment](https://assets.withpersona.com/c_fill,q_auto,f_auto/help-center/articles/cases/addcomment.png '393x293')

1. Click on the three dots to edit the comment. You can change the “Template name” here.

   ![newcomment](https://assets.withpersona.com/c_fill,q_auto,f_auto/help-center/articles/cases/newcomment.png '509x334')

## Plans Explained

### Comments module component by plan

|                           | **Startup Program** | **Essential Plan** | **Growth Plan** | **Enterprise Plan** |
| ------------------------- | ------------------- | ------------------ | --------------- | ------------------- |
| Comments module component | Available           | Available          | Available       | Available           |

[Learn more about pricing and plans](https://withpersona.com/pricing?utm_source=product&utm_medium=referral&utm_audience=a&utm_campaign=cm_gen_ds_hc-plan-table).