Age Verification Solution

Overview

Persona’s Age Verification solution enables organizations to automatically decline users under 18 based on information collected from government-issued IDs such as passports or driver’s licenses. This solution helps you decision based on extracted values from government IDs and sets a foundation for you to add custom business logic and action steps to comply with age-restriction policies and streamline compliance checks.

In this guide, learn:

• What’s included in the solution
• How the components work together to conduct a lightweight age verification
• How to customize and extend the solution for your business needs

What’s Included

The Age Verification solution includes the following components:

1 Inquiry Template

• Government ID Verification
  • Automatically collects all ID types by default, including US driver’s licenses and state IDs. You can modify the accepted ID types by following this guide.
  • Requires a Barcode Check which means that both the front and back of ID are collected. While this required check introduces some friction to the user experience, it greatly improves extraction accuracy and overall user experience.
  • Inquiry theme can be customized to match your company’s branding and user experience.

2 Workflows

• Run Government ID Verification triggered on inquiry completion.
  • Automatically checks the provided date of birth and declines users under 18.
  • Government ID Verification check runs “Age Comparison” Check to detect if the age listed on the ID meets the age restriction.
• Run Automatic Decline Under 18 Years Old Workflow triggered on inquiry failure
  • Creates a case where the Government ID Verification fails.

1 Case Template

• Age Verification Manual Review
  • Creates a Case if the user fails the verification or if additional manual review is required.
  • Includes tags or comments indicating why the Case was created, allowing your team to review and resolve cases as needed.
  • Includes a Case Action to run ad-hoc Government ID Verifications with a single click, providing additional assurance or re-trying Government ID Verification when the service is back online.

Age Verification Solution Process

Here’s how the components work together to verify a user’s age:

1. Government ID Inquiry Template captures essential user identity information and runs a Government ID Verification.
2. As part of the Run Automatic Decline Under 18 Years Old workflow, the extracted values for birthdate are automatically reviewed for decisioning. This Workflow automatically evaluates the user’s age based on the provided ID and applies your business rules.
   1. By default, the Workflow is configured such that if the user is under 18, they are automatically declined, and optionally, a Case is created for manual review and tracking.
3. If verification fails or additional review is needed, an Age Verification Manual Review Case is automatically created for your team to review.

If you’re interested in using Persona’s Age Verification solution or utilizing a more advanced age features such as Selfie Age Comparison or Age-related checks, contact your customer success manager or reach out to our support team.

Plans Explained

Learn more about pricing and plans