# Workflows: Send Inquiry Link SMS step

> Text a user their Inquiry verification link from a Workflow with the Send Inquiry Link SMS step, with a fixed message and adjustable link expiration.

Source: https://help.withpersona.com/articles/6n1Qeg6I9O4iZ8r5V0N5LH/
Section: Workflows > Features > Steps

## What is the Send Inquiry Link SMS step?

**Send Inquiry Link SMS** is a Workflow Action step that sends a user a link for an Inquiry in an SMS message.

![Inquiry Link email step](https://assets.withpersona.com/f_auto,q_auto/help-center/articles/workflows/personainquirylinkemail1.png '311x303')

When an Inquiry is created, a user must be sent a link to the Inquiry to fill out their information and undergo verification. Rather than manually sending links to a user, the Send Inquiry Link SMS step lets you automate and standardize this process within a workflow.

The Send Inquiry Link SMS step requires:

- The destination phone number. Phone numbers can be added automatically to Send Inquiry Link SMS from another Persona object (such as an Account), or entered manually.
- The Inquiry template it should link to. Inquiries can be pulled from elsewhere in the Workflow, or a prior step can be added to Create Inquiry.
- The message content. The default language includes direction for the end user and the amount time they have before the link expires. This content cannot be modified.
- The expiration time. Under Advanced Configuration, the default expiration time is 60 seconds but can be adjusted. Any change beyond the default automatically adjusts the message content.

  ![Expiration interval](https://assets.withpersona.com/f_auto,q_auto/help-center/articles/workflows/no-edit-sms.gif '1098x1144')

Inquiry verification links can also be sent via email using the Inquiry Link Email action step.

## How do you add an Inquiry Link Email step?

1.  Navigate to the Dashboard, and click on **Workflows > All Workflows**.
2.  Find and click on the workflow you want to edit, or **Create** a new workflow.
3.  Click on **+** when hovering over a circle to add an **Action** step.

    ![Approve inquiry workflow 2](https://assets.withpersona.com/f_auto,q_auto/help-center/articles/workflows/personaapproveinquiry2.png '314x210')

4.  Use the **Find Action** select box to click on **Inquiry > Send Inquiry Link SMS**.
5.  Add a phone number destination, either manually or from another **Object** by clicking **+**.
6.  Add an Inquiry the action should link to.
7.  Add or edit the message to be sent along with the link.
8.  (Optional) Edit the expiry time under **Advanced Configurations**.
9.  (Optional) Click the **Continue on error** box if you want the Workflow to continue running even if this Action raises an error.
10. **Close** the Action. You’ll have to **Save** and **Publish** the workflow to begin using it.

## Plans Explained

### Send Inquiry Link SMS step by plan

|                            | Startup Program | Essential Plan | Growth Plan | Enterprise Plan |
| -------------------------- | --------------- | -------------- | ----------- | --------------- |
| Send Inquiry Link SMS Step | Not Available   | Not Available  | Available   | Available       |

[Learn more about pricing and plans](https://withpersona.com/pricing?utm_source=product&utm_medium=referral&utm_audience=a&utm_campaign=cm_gen_ds_hc-plan-table).