# Automatically creating a Case for Inquiry that needs review

> Use a Workflow to auto-create a Case for an Inquiry that needs review, wait for the Case decision, then approve or decline the Inquiry.

Source: https://help.withpersona.com/articles/7zHVvOEqQk7sqMUvS1MqhC/
Section: Cases > Introduction > Using Cases

## Overview

You can streamline your manual review process on Persona by automatically creating a Case for any Inquiry that meets your criteria for review. You can use [Workflows](https://help.withpersona.com/articles/6i3aAp6lBK3FCf08HJgPjh/) to automate actions on Persona, including Case creation, based on custom logic that you define using a no-code visual interface.

## Example use case

Let's say you want to mark an Inquiry for manual review if the end user is under 18 years old.

You could create a Workflow that:

- Runs whenever an Inquiry completes—i.e. the event `inquiry.complete` happens.
- Does logic to determine if the user is under 18. If so:
  - Marks the Inquiry for review—i.e. changes the Inquiry status to `inquiry.needs_review`.
  - Creates a Case.
  - Waits for the Case to change to a "resolved" state. The Case's state will change when your team manually reviews it, and either approves or declines it.
  - Updates the status of the Inquiry to either `inquiry.approved` or `inquiry.declined` based on whether the Case was approved or declined.

The only manual step here is the Case review. The rest is automated by the Workflow.