# Case Templates in Platform Connections

> Case Templates are the only surface with a Case Actions section in Connections, shown next to the Workflows that create Cases from the template.

Source: https://help.withpersona.com/articles/KSFT5biA5AiwdWVZRlF5XO/
Section: Cases > Introduction > Key Concepts

## Overview

A Case Template does not create Cases by itself. Something upstream creates the Case, and your reviewers then act on it with the actions the [Case Template](https://help.withpersona.com/articles/5WFMyVPjzgXQNljqg2xf4h/) exposes. [Platform Connections](https://help.withpersona.com/articles/5OiTipzrYE2g2lVofMtKMp/) lists both halves of that for one template, so you can see who sends work to a review team and what that team can do when it arrives.

## The Case Actions section

Case Templates are the only surface in Connections with a **Case Actions** section. On the **Creates** tab it shows whether the Case Template you are viewing triggers any Case Actions.

[Case Actions](https://help.withpersona.com/articles/3QokSTOfV7ZC7hNDPQ5HnT/) come in two kinds: Workflow Actions your team builds and publishes, and System Actions that Persona ships, such as Update SLA and Redact. Either kind only reaches a reviewer once it has been added to a Case Template's Actions configuration, which is why this section is a useful check on a template you did not configure yourself.

## What a Case Template creates

Case Templates do not get a **Direct connections** section on the Creates tab, because that section appears only for Workflows and Inquiry Templates. What you see instead is the **Workflows** section, listing the Workflows the Case Template triggers, and **Downstream connections**, listing the objects those Workflows can go on to create.

## What creates the Case

The **Created By** tab holds Direct connections: the upstream templates and Workflows that can create a Case from the template you are viewing. A Workflow reaches a Case Template through the [Create Case step](https://help.withpersona.com/articles/3ly3uUwIUTVih1pkT5dfcE/), which names the template the new Case is based on, so this tab is where you find the automation that routes work to the team using this template.

## There is no draft to reconcile

Connections is available for the latest published version of a template. Case Templates do not support version management, so there is no draft version whose connections could differ from the live one: a saved edit applies to new Cases at once, and Cases created earlier keep the template as it was. See [Case Templates and Change Management](https://help.withpersona.com/articles/21zoRbGL1FxKkbgBwc7ZLI/) before you change a template that is already in use.

For the two tabs, the filters on each section, and how to open the page from any template or type, see [Platform Connections](https://help.withpersona.com/articles/5OiTipzrYE2g2lVofMtKMp/).