# Accounts: Cases module

> The Cases module lists the Cases related to an Account in a table. Configure the resource, columns, and layout of the module.

Source: https://help.withpersona.com/articles/igAn1fY3ngGiOxOHD5LGm2/
Section: Accounts > Features > Layout

_Last updated on October 26, 2026._

## What is the Cases module?

The **Accounts Cases module** is a [Resource module](https://help.withpersona.com/articles/6XsAeLSbjDP5WaVxuYySa9/) that can be added to an Account layout. It displays the Cases related to the Account in a table, with one row per Case. When there are more Cases than fit on one page, the table is paginated.

The Cases module is different from the Related Cases module, which you can learn more about [here](https://help.withpersona.com/articles/geCwuVZ8Akv6t0WOyEpeUB/).

## How do you add a Cases module?

![AccountCasesLayoutModuleInLibrary001.png](https://assets.withpersona.com/c_fill,q_auto,f_auto/AccountCasesLayoutModuleInLibrary001.png)

This module is added and arranged on the Layout page. For a general overview of how the Layout page works, see [Accounts: Layout Editor](https://help.withpersona.com/articles/geCwuVZ8Akv6t0WOyEpeUa/).

1. Navigate to the Dashboard, and click on **Accounts > Types**.
2. Find and click on the Account Type you want to edit, or click **Create type** to create a new one.
3. In the Layout Editor, navigate to the **Tab** you want to add the module to. Click an empty space to view the **Module Library**.
4. In the right toolbar, search for ‘**Cases**.’ The module is listed under **Related Records**.
5. Drag and drop the **Cases module** into your layout and reposition it by dragging it around.
6. Click on the **Cases module**. On the right toolbar you can customize how information is displayed on the module.
   1. Under **Settings**, you can set the **Module title**, which is displayed at the top of the module. It defaults to "Cases".
   2. Under **Settings**, you can set the **Resource**, which is the query that determines which Cases are displayed on the module. It defaults to the current Account's Cases.
   3. Under **Settings**, you can configure the **Columns** displayed for each Case. You can add, remove, and reorder columns, and set a visibility rule on a column. By default, the module displays **Type** (the Case template, linked to the template), **Status**, and **Last Updated**. The default columns do not link to the Case itself. To open each Case from the table, add a column with the Case ID, which is displayed as a link to the Case. The Cases module is always displayed as a table, so there is no **View Type** setting.

      ![Cases module settings with Module title, Resource and Columns](https://assets.withpersona.com/c_fill,q_auto,f_auto/help-center/Accounts-Cases-Settings001.png)

   4. Under **Interaction**, you can add **Actions** that reviewers can run from the table. Only Persona system actions are offered here. For more, see [Accounts: Module Actions](https://help.withpersona.com/articles/nkdqoOq02MnkIW1nAW5bD/).
   5. Under **Module Layout**, you can change:
      1. Dynamic height: Module will grow or shrink to fit its contents. This is on by default.
      2. Visibility: Dynamically control whether the module is hidden. This lets you set conditions for when the module should be displayed or hidden from view based on your requirements. You can read more about [Visibility Configuration](https://help.withpersona.com/articles/zWAAw3EplHARyOzM88Shgz/) here.
      3. Expand by default: This setting is shown for the Cases module and is on by default. Because the Cases module is always displayed as a table, it does not change how the module appears.

7. Click the **Delete** button if you want to remove the module from the layout.

## Plans Explained

### Accounts Cases module by plan

|                       | **Startup Program** | **Essential Plan** | **Growth Plan** | **Enterprise Plan** |
| --------------------- | ------------------- | ------------------ | --------------- | ------------------- |
| Accounts Cases module | Available           | Available          | Available       | Available           |

[Learn more about pricing and plans](https://withpersona.com/pricing?utm_source=product&utm_medium=referral&utm_audience=a&utm_campaign=cm_gen_ds_hc-plan-table).