# Persona Help Center

> Product documentation for Persona, an identity platform for verifying people, screening for risk, and managing cases. Covers inquiries and verifications, workflows, cases, accounts, reports, Graph, third-party integrations, and account administration, plus plain-language guides for people asked to complete a verification.

Every article is also available as Markdown at /articles/<id>.md, and the whole help center as one file at /llms-full.txt.

Articles that require a signed-in Persona Dashboard session are not listed here.

## Getting started

Checklists, key concepts, and tutorials to help you learn, explore, and integrate Persona.

- [What is Persona?](https://help.withpersona.com/articles/huT4RcIBnrAulAHamu6Gz/): How Persona's products work together: Inquiries collect PII, Verifications scrutinize it, Reports enrich it, and Workflows, Cases, and Accounts act on it.
- [How Persona products work together](https://help.withpersona.com/articles/54SflFQDbvCeR1K0yCa0pt/): How Persona products chain together: Inquiries trigger Workflows, Workflows create Cases or schedule reverification, and Case Actions trigger Reports.
- [Persona Key Concepts](https://help.withpersona.com/articles/2rnw3ACMbi22Y9NFUb0FQf/): Definitions of core Persona objects: PII, flows, steps, Inquiries, Verifications, Transactions, Reports, Workflows, Cases, Tags, Lists, and Graph.
- [Key Concept: Inquiry, Verification, and other terms](https://help.withpersona.com/articles/14hgKH7lZo9b6ja7tRJobW/): Definitions of Persona terms: Inquiries, Verifications, verification attempts, Accounts, reference IDs, Templates, Themes, and Sandbox vs. Production.
- [Key Concept: Enabled vs Disabled and Required vs. Non-required Verification checks](https://help.withpersona.com/articles/MBqBUj2HlXY34i5SJIRaz/): How enabled, disabled, required, and non-required settings work on Verification checks, and how each affects whether a Verification attempt passes.
- [Quickstart: Set up your first identity verification flow](https://help.withpersona.com/articles/7hFbZTSHvxccnWTtjxUaCY/): Set up your first identity verification flow: add a solution in Sandbox, run a test Inquiry, customize the template, and pick an integration method.
- [Inquiry details overview](https://help.withpersona.com/articles/tUfG7pPmt3wQhsF8PKGQJp/): A short tour of the Inquiry page in the Persona Dashboard: how to open an Inquiry, what each tab holds, and which panels stay beside them.
- [Quick Start: Understanding Verification results within an Inquiry](https://help.withpersona.com/articles/xrnJpm5Q18CSN63SQFdsi/): Inspect each Verification attempt in the Dashboard to see which checks were required, which passed or failed, and why an Inquiry completed or failed.
- [Sign in to the Persona Dashboard](https://help.withpersona.com/articles/3QGnmQLLnykxUkPl1wIdLT/): Sign in to the Persona Dashboard with your email and password once added to an organization. Single sign-on and two-factor authentication are options.
- [Using Omnisearch](https://help.withpersona.com/articles/37ZS73KMmbHCvkLoAVFZYt/): Use Omnisearch in the Persona Dashboard to look up objects like Inquiries and Verifications by ID, run action shortcuts, and search Help Center articles.
- [Report an issue with an Inquiry](https://help.withpersona.com/articles/4hBzcoBM9lVCMZv6PFw31V/): Use the Report issue button on a Production Inquiry to flag incorrect text extraction, suspected fraud, or other problems, and set the ticket priority.
- [Verifying Individuals: How Persona can help verify people or individuals](https://help.withpersona.com/articles/2zTxJpHEHx8vc0WSf9H5DA/): How Persona verifies individuals: combine Government ID, Selfie, and database Verifications with Workflows and Cases to build KYC onboarding flows.
- [Verifying Businesses: How Persona can help verify businesses](https://help.withpersona.com/articles/3OGe9IwySJmDvXL2DOfV7N/): How KYB works at Persona: build KYB-KYC flows, verify businesses against registries and watchlists, and review consolidated risk signals in a Case.
- [Verifying Age: How Persona can help provide age assurance](https://help.withpersona.com/articles/5I4utwPPHF4TilUvZTJCsh/): Persona supports age estimation from selfies, age inference from email or phone, and age verification via Government ID, database, or a reusable age token.
- [Verifying Employees: How Persona can help companies verify employees](https://help.withpersona.com/articles/3qb3Np9ciqpSTLgwp65PsP/): Verify employees across the worker lifecycle with Persona, using Okta and Duo integrations, Yardstik background checks, and Case-based review.
- [How title companies can use Persona for identity verification and remote closings](https://help.withpersona.com/articles/4po4JF9hPnTrYpqPxHBMlf/): Verify buyers, sellers, and other parties with Government ID and Selfie Verification, support remote closings, and review high-risk cases in one place.
- [How independent & small notaries can use Persona for secure, remote identity verification](https://help.withpersona.com/articles/76A6G3rIYu50C5Nx56nCL8/): Verify client identities remotely with Inquiries, Government ID and Selfie Verification, and timestamped records, with no technical setup required.
- [Sandbox vs. Production Environments](https://help.withpersona.com/articles/6I2kGhfPvSuUjYq4z6tpmB/): Sandbox lets you test flows and integrations without real verifications or charges, while Production runs real verifications that count toward your usage.
- [What's the difference between Sandbox and Production environments?](https://help.withpersona.com/articles/11tePoksKZ5kSCo7pdC800/): Real Verifications only run in a Production environment. Sandbox runs return sample data and incur no charges, so you can test your end-user flow safely.
- [How do I switch environments?](https://help.withpersona.com/articles/1IKpaNpGCG2E8ksAjZQYLx/): Switch between Sandbox and Production from the environment menu in the top left of the Dashboard, and what to do if you only see Sandbox.
- [Where do I find Environment IDs?](https://help.withpersona.com/articles/2phMvmqqOPVr6q50vQ9Sfh/): Find your production and sandbox Environment IDs in the Persona Dashboard under Organization > Information, for use in API calls like Create Inquiry.
- [Choosing your implementation method](https://help.withpersona.com/articles/KLR2XBp2amPOIuDoqg1QY/): Decide between Hosted flow, Embedded Flow (Web SDK), and Mobile SDKs based on your engineering resources and where users enter the verification flow.
- [Hosted flow (verify by link)](https://help.withpersona.com/articles/4pZBZYAFLkKMyXycGeAMV2/): Implement Persona with little or no engineering by sending users a link. Compare the generic link with unique Inquiry links via Dashboard or API.
- [Embedded Flow (Web SDK)](https://help.withpersona.com/articles/Jx6UeQzh5tVSkoynev7bt/): Embed Persona's verification UI as a drop-in overlay on your web page with a short code snippet, so users verify without leaving your site.
- [Mobile SDKs](https://help.withpersona.com/articles/ac6Uc0xr5PsLoqKB0CHPr/): Integrate Persona's inquiry flow into a native iOS or Android app, or a React Native app, using themeable SDKs that wrap the native Android and iOS SDKs.
- [Create an Inquiry link for an end user](https://help.withpersona.com/articles/2NPmFrWIXXdx9I5X5Mvk3F/): Create a unique Inquiry link for an end user via the API or the Dashboard's Create Inquiry button, with or without an Account, and find it again later.
- [Troubleshoot Embedded Flow](https://help.withpersona.com/articles/2ydGPtNEpLk4D8Etw6b5rh/): Common error messages you may hit when integrating Persona via Embedded Flow, with links to fixes in the technical documentation and to support.
- [Measuring the size of the Persona SDK](https://help.withpersona.com/articles/4mVIFYMQ5qUSowkYsHZopy/): Measure how much the Persona SDK increases your app's size, estimate the maximum it could add, and see why shared dependencies change the increase.
- [Where can I find my Template ID?](https://help.withpersona.com/articles/2ho7ceD2m0rTP37YDYCtS6/): Find your Template ID on the Integration page of the Dashboard by selecting your integration method and an Inquiry Template, alongside sample code.
- [How do I edit the list of allowed domains to redirect to?](https://help.withpersona.com/articles/7fhhIrBgdgKWTPyWPvGfBH/): Where to configure the list of allowed domains your Persona flow can redirect to, for both embedded and hosted flow integrations in the Dashboard.
- [Does Persona have a system status page?](https://help.withpersona.com/articles/53xMrDsG8OXJGcrv6ySUDL/): Persona has a status page at status.withpersona.com with real-time and historical incident data. Subscribe to updates by email or Slack.
- [Can I use Persona’s branding on my website and/or app?](https://help.withpersona.com/articles/1hNhIR4xUXmF0myJ6A3dYk/): Guidelines for referencing Persona on your site, what inquiry screens show by default, and how to get approval to use the Persona logo.
- [Plans Overview](https://help.withpersona.com/articles/6oZbzp7jb7AWGClF5vpY3K/): Compare the Essential Plan, Growth Plan, and Enterprise Plan, see where the Startup Program fits, and pick the one that suits your business.
- [Customer Support](https://help.withpersona.com/articles/35IhNdm2YmA9COh1yWoxfm/): How to reach Persona support based on your plan: report Inquiry issues from the Dashboard, use Contact Us, and what trial users and end users can expect.
- [Persona Startup Program](https://help.withpersona.com/articles/1XNnqukfZY9VamF2e7jkuJ/): The Persona Startup Program gives eligible startups and small businesses 500 free verifications per month for one year, with General and Fintech cohorts.
- [How to apply to the Persona Startup Program](https://help.withpersona.com/articles/5NoQf7ZYBo1aFCsqQgZYf7/): Apply to the Persona Startup Program: create an account, review the program cohorts, then apply from Organization > Billing in the Dashboard.
- [How do I check a Plan Application’s Status?](https://help.withpersona.com/articles/3TUAmmBGmffc8Va8gLeF67/): How to check your Essential Plan or Startup Program application status: updates go to your account email from @withpersona.com addresses.
- [How can I change my plan?](https://help.withpersona.com/articles/11xc0c4sJ2yVgEcjxCA62u/): Switch to the Essential Plan or apply to a Startup Program cohort in Dashboard billing, or contact Sales for the Growth Plan or Enterprise Plan.
- [How do I cancel my plan?](https://help.withpersona.com/articles/5XXl9EVfw2TVrV61XlhOhd/): Cancel a Persona plan: Essential, Growth, and Enterprise run 12-month contracts, and Startup Program access ends after up to one year.
- [How many seats does my plan have?](https://help.withpersona.com/articles/4A81FR9EcuK6IGXUyY8ysd/): Persona has no seat limits on any plan, including the Cases product, so you can invite as many teammates to your instance as you need.
- [Do my 500 free services roll over from month-to-month?](https://help.withpersona.com/articles/1xEkFKQk1W9l1KasxituYa/): No. The 500 free monthly services on the Essential Plan do not roll over. Unused services expire at the end of each billing cycle.
- [Where do I find my order form or service agreement?](https://help.withpersona.com/articles/16vIBxhHLTXTZoL7T5rcex/): Order forms and service agreements are typically signed via Docusign by a leader at your company; Startup Program terms are the Platform Terms of Use.
- [What do I do if my Startup Program is ending?](https://help.withpersona.com/articles/2hYJxcvdfETJJ4CzGHNsmg/): When your one-year Startup Program ends, upgrade to the Essential Plan from Organization > Billing or request an extension, reviewed case by case.
- [Why have I lost access to the Persona community space?](https://help.withpersona.com/articles/1NUrikOFBW613RSUNilW8D/): Startup Program access to Persona community spaces like Slack expires after one year. Upgrade to a paid plan or contact support to regain access.
- [What do I do if my Essential trial is expiring?](https://help.withpersona.com/articles/4IzxlP0GOewGYkpG5fXah6/): Understand what happens when your Persona Essential trial expires, including data access, instance deactivation, upgrade options, and notification timing.
- [How do I close my account with Persona?](https://help.withpersona.com/articles/3wfrX9gIjLyXLRbcPE04iP/): Close your Persona account: plan and Startup Program customers follow the plan cancellation steps; trial or accidental accounts contact support.
- [Persona Academy and Certifications](https://help.withpersona.com/articles/3O62VdI30s5tzINgn2MHkm/): Persona Academy offers courses on identity verification, KYC, and Persona implementation, with certifications you can share on LinkedIn after completion.
- [Using Persona Assistant and Copilot as learning resources](https://help.withpersona.com/articles/F2uRb2xxzLfdnDF8PEXByv/): The in-dashboard AI chat searches Persona’s Help Center and developer documentation for you. What it is good for, and what to check yourself.
- [Persona Glossary](https://help.withpersona.com/articles/YWegb1DuOzsbNLfdNci3o/): Definitions of key Persona terms, from PII, Inquiries, and Verifications to Workflows, Cases, Reports, and API concepts.
- [How do I contact Support?](https://help.withpersona.com/articles/41TS6HAG3Kn4zjlmE8w6f5/): Ways to reach Persona Support: the Dashboard Contact Us page, the Help Center's Submit a request link, and options for prospects and Inquiry issues.
- [How do I access the Persona Academy?](https://help.withpersona.com/articles/1Ytggt3JjnqgXkqKmKgn5m/): Access the Persona Academy from the Dashboard or Help Center with your Persona account, and troubleshoot login errors blocking a course or lesson.
- [Does Persona have an API changelog and is there an associated API changelog RSS feed I can subscribe to?](https://help.withpersona.com/articles/5Ar8oDuuJa6veP0FuYKl2L/): Yes, Persona publishes an API changelog with an RSS feed. Track breaking changes and new endpoints at docs.withpersona.com/changelog.

## Solutions

A solution is composed of multiple Persona products that work together to solve a specific use case. 

- [Add a solution](https://help.withpersona.com/articles/67J7FurQtIgwxkWWvUropu/): Add a preconfigured solution to your Sandbox environment from the Dashboard Home page, then customize it from Inquiries > Templates.
- [Platform Connections](https://help.withpersona.com/articles/5OiTipzrYE2g2lVofMtKMp/): See how templates, workflows, and object types relate on the Platform Connections page, with Creates and Created By tabs for direct and downstream links.
- [Fraud Assessment Services](https://help.withpersona.com/articles/60rBv6Kqpek5SS38plb0Om/): Persona's expert-led Fraud Assessment reviews your configuration and reported fraud to deliver prioritized recommendations that harden your environment.
- [Verifying Businesses: Example KYB Solution](https://help.withpersona.com/articles/2lJOUC33rWv9sVAwNLsHmv/): Walk through Persona's example Vanilla KYB solution, where Inquiries, Workflows, and a Case work together to verify a business and its associated people.
- [Verifying Age: Selfie Age Estimation](https://help.withpersona.com/articles/45UrKCZtpwW5Z7DJ0JW0vM/): Persona's Selfie Age Estimation: how the AI model works, its ethical training data, and accuracy results including MAE by age, gender, race, and skin tone.
- [IAL2 identity proofing with Persona](https://help.withpersona.com/articles/QC1OAt4zLihlELoVNJ5jmK/): What NIST IAL2 identity proofing requires, which parts of a Persona flow the standard asks for, and which ones Persona adds to raise pass rates or stop fraud.
- [Frequently asked questions about IAL2](https://help.withpersona.com/articles/FQRg0lhm5WyVqQ1tMLl5zU/): Common IAL2 questions: whether a selfie or NFC is required, non-US documents, fuzzy matching, and how IAL2 compares with FedRAMP, IAL3, AAL2 and EPCS.
- [Basic Verification Solution](https://help.withpersona.com/articles/1dS7AaCL1XdfSivBVZhrOt/): Extract and verify government-issued IDs like passports and driver's licenses across 200+ countries, with automated checks and manual review cases.
- [Basic Verification + Address Solution](https://help.withpersona.com/articles/4kI3foEAJzsziQjRbK08Jw/): The Basic Verification + Address solution pairs government ID verification with proof-of-address document checks, routing failures to a manual review Case.
- [KYC Solution](https://help.withpersona.com/articles/2OOWdhAoEeVrMRKRFENneW/): Verify customer identity with a government ID check and selfie liveness verification, plus automated decision workflows and a manual review case.
- [KYC + AML Solution](https://help.withpersona.com/articles/21hfiVrSCVXUqLQxKS8zvo/): Verify identity with a government ID and selfie liveness check, then screen against AML, sanctions, and PEP watchlists with automated reports.
- [KYC + Age Verification Solution](https://help.withpersona.com/articles/1kmTQotH2NI21Wfogoyhet/): Verify identity with a government ID and selfie liveness check, and automatically decline users under 18 using age logic on extracted ID values.
- [KYC + Mobile 2FA Verification Solution](https://help.withpersona.com/articles/4PeqJ4Ghghk3s1xp15be7H/): Verify identity with a government ID and selfie liveness check, and confirm phone ownership by two-factor authentication in one onboarding flow.
- [KYC + Crypto Watchlist Solution](https://help.withpersona.com/articles/6n23LISjc8xg0dvSm8awNY/): Verify identity with a government ID and selfie liveness check, collect a crypto wallet address, and screen it against crypto watchlists.
- [IAL2 framework templates solution](https://help.withpersona.com/articles/0jfM3U58A4LXRbPumx7FZb/): Install the IAL2 framework templates in your Sandbox, pick Doc AI or Strong Only, and learn which steps IAL2 requires and what to change for full compliance.
- [Business Verification Solution](https://help.withpersona.com/articles/4Z9k3Y9n4xlN6jMQpoVrGu/): Essential-plan add-on for verifying US businesses: TIN and Business Registry Verification, Watchlist and Adverse Media reports, and a review Case.
- [Government ID + AAMVA Solution](https://help.withpersona.com/articles/76IuZmA7MC9tdemWcSb49M/): Step up Government ID verification with live DMV data through AAMVA: a pre-built inquiry template, retry logic for outages, and a manual review Case.
- [Fraud Signals Solution](https://help.withpersona.com/articles/7re03dJ4NohXA7c9x2hIw5/): The Fraud Signals solution evaluates Signals on an Inquiry, creates a Case when a risk threshold is exceeded, and routes the Inquiry to your review team.

## Admin

Manage your users, roles, permissions, and security-related configurations

- [Managing users and user permissions](https://help.withpersona.com/articles/5isJzuUdTmFWiLehSDugUI/): For Persona organization admins: invite and deactivate users, assign roles to grant permissions, and manage sign-in with SSO and two-factor authentication.
- [Roles & permissions overview](https://help.withpersona.com/articles/Ge16TE6VaYZGWVNe2b9cx/): Roles are collections of permissions defining what a user can do, to what, and where. Covers org- and environment-level setup, with an example role.
- [Add a new user](https://help.withpersona.com/articles/745gNyiVwR8ZWm3qTjLngm/): Invite a new user from Team > Users, assign roles, and resend expired invites. SSO organizations must invite through their SSO provider.
- [Reactivate a user](https://help.withpersona.com/articles/1FRAN4cyJwwKyvSZ7wWvSR/): Reactivate a deactivated user to restore their history in your Persona organization; they get a new email invite and repeat account setup.
- [Deactivate a user](https://help.withpersona.com/articles/eaAHaSzMgxBkmP8PcLyZL/): Deactivate a user from Team > Users so they lose dashboard access, and filter by the Deactivated status to confirm. Requires permission to edit users.
- [Browsing User Audit Logs](https://help.withpersona.com/articles/21FgR56p7qTpp1K5RY3Du8/): Browse, search, and filter Dashboard activity in the Audit Log Explorer under Team > Audit Logs, filtering by method, response status, and user.
- [Help user sign in with a recovery code for 2FA](https://help.withpersona.com/articles/7y6JQx11FvY09pukiyYXQb/): Issue a recovery code from Team > Users so a teammate who lost access to their 2FA method can sign in to the Persona Dashboard again.
- [Create, edit, or deactivate a role](https://help.withpersona.com/articles/1tDmKHklmmR6olOhaWAPNI/): Create, edit, or deactivate a role in Team > Roles by selecting the permissions it grants. Each user can hold multiple roles, and each role multiple users.
- [Reference: Permissions in the Dashboard](https://help.withpersona.com/articles/6IQlWEmAy2E4emOYjzeLD8/): Definitions of each permission you can assign to roles in the Persona Dashboard, grouped by product: Inquiries, Accounts, Reports, Cases, and Workflows.
- [Editing a user's role](https://help.withpersona.com/articles/63yKrErUY6LfQyPzjM7Uhe/): Assign or remove a user's roles from Team > Users to change the permissions they hold in your Persona organization. Requires permission to edit users.
- [Two-factor authentication (2FA) for Persona Dashboard](https://help.withpersona.com/articles/2FtrbknhJ3rDsMlWaEag8e/): How 2FA works for Persona Dashboard sign-in: supported methods (authenticator app, email, SMS), enforcement for new organizations, and recovery codes.
- [Logging in with SSO](https://help.withpersona.com/articles/2cCU9mgVMO2mQbKv2JJShg/): With SAML-based SSO on, log in to the Persona Dashboard with your email or organization slug. First-time users must use the slug to finish provisioning.
- [SAML-based single sign-on (SSO) with Google for Persona Dashboard](https://help.withpersona.com/articles/2sRyMDPo1J0YUPPjNA1TMI/): Set up SAML-based SSO for the Persona Dashboard with Google Workspace: get your Organization Slug, add a custom SAML app, and paste metadata into Persona.
- [SAML-based single sign-on (SSO) with Okta for Persona Dashboard](https://help.withpersona.com/articles/3A0ZoW5ozu1k17n7bOrVuE/): You can enable SAML-based Single Sign-On (including Just-In-Time (JIT) provisioning with SAML) for the Persona Dashboard via Okta.
- [SAML-based single sign-on (SSO) with Azure for Persona Dashboard](https://help.withpersona.com/articles/4bZfZnzyyNuEINobo4VJWj/): You can enable SAML-based Single Sign-On (including Just-In-Time (JIT) provisioning with SAML) for the Persona Dashboard via Azure by following this guide.
- [Setting up Okta SCIM](https://help.withpersona.com/articles/SJ40Iy2cK2nuY40JthHqS/): Set up SCIM provisioning between Okta and Persona: create a SCIM API key, connect the app, import users, and map Okta groups to Persona roles.
- [Setting up Microsoft Entra SCIM](https://help.withpersona.com/articles/5RdYNFC3JpaXjgSutibXxl/): Set up SCIM provisioning between Microsoft Entra and Persona: create a SCIM API key, connect the app, and map Entra groups to Persona roles.
- [How do I enable employees to access multiple Persona organizations configured with Okta single sign-on?](https://help.withpersona.com/articles/3PtQ5iKfJFj7JUR7wPFD3v/): Let an employee log in to multiple Persona organizations using Okta SSO by setting a custom Application username, like alex+secondacme@domain.com.
- [How do I control the different authorization and roles programmatically from my authorization provider?](https://help.withpersona.com/articles/11k1yiJfIaAS1wKDBqiUkD/): Manage Persona roles programmatically from Okta with SCIM, the standard protocol for exchanging user identity data between systems.
- [Notifications Overview](https://help.withpersona.com/articles/UP6zK0duN7x1defsCI4JP/): Notifications are system-generated alerts that inform users about important activities, tasks, or updates relevant to their role.
- [Configure your notification preferences](https://help.withpersona.com/articles/1seqfHgltPAwGi5uiCO502/): Manage Persona notifications from your Profile: opt in or out of in-app and email alerts, set SLA breach triggers, and mute an environment.
- [Security and Privacy Overview](https://help.withpersona.com/articles/4SxXLtuLwYAWSkxWbHQtoo/): How Persona handles data privacy and security: GDPR and CCPA compliance, SOC 2 Type II, AES-256 encryption, and customer-controlled retention.
- [Security Reports](https://help.withpersona.com/articles/6W9zJAdnWi2PEtdC8p91ZV/): How security researchers can responsibly report a vulnerability in Persona, and the form to submit one.
- [Security Monitoring Overview](https://help.withpersona.com/articles/4ZtCpDTb2FkmFTExpfpOr0/): Review your dashboard users' access and activity in Posture, and learn where to find User Audit Logs, API Logs, and Webhook Events.
- [Persona for Government and FedRAMP Overview](https://help.withpersona.com/articles/BRAFibxOAvSmc3gN4FAeZI/): An overview of Persona for Government, its identity verification capabilities, how to get in touch, and answers to common FedRAMP questions.
- [Deterring SMS fraud](https://help.withpersona.com/articles/2UKFOwtn5lbP1re9nR0drr/): How SMS traffic pumping fraud works against Phone Number Verification, and steps to deter it, from per-user Inquiries to auto-decline Workflows.

## Announcements

Product updates, policy changes, and regional compliance notices.

- [South Korea PIPA Compliance (August 2026)](https://help.withpersona.com/articles/vPDzbKuSMYu3xyG8Ky9Stx/): Understanding Persona's approach to PIPA and identity document support in South Korea.
- [Aadhaar auto-redaction policy (February 2026)](https://help.withpersona.com/articles/6BVMG3mwKDLzwDwks4Kg5x/): Understanding how redaction applies to Aadhaar and other India-issued identity documents.
- [Verification results view refresh (September 2024)](https://help.withpersona.com/articles/5pWQQ9DhF7llJefCDXhlxO/): Visual updates to Verification run results in the Dashboard, effective September 2024: clearer check icons, standardized tables, and expandable metadata.
- [Permissions: Fine-grained controls (July 2023)](https://help.withpersona.com/articles/g8n0BjVSmFAkmvXjbuOGB/): Persona's July 2023 permissions update consolidates most permissions to View and Edit and adds environment and template-level access control.
- [Migration to organization-level Workflows (July 2023)](https://help.withpersona.com/articles/5HxSRhTO1UkxuboAUu4TDz/): What changed when Workflows moved from environment-level to organization-level in 2023, how existing Workflows were affected, and how to prepare.

## Inquiries

Collect and verify information with custom flows.

- [What are Inquiries/Dynamic Flow?](https://help.withpersona.com/articles/2BerKqpgNIRG81jX0goCMU/): Inquiries, also called Dynamic Flow, is Persona's product for collecting PII like IDs, selfies, and SSNs, with conditional logic to adjust user friction.
- [Inquiry Template Versions and Change Management](https://help.withpersona.com/articles/2Luxrdu3Cdg6pcecKBJxvs/): Draft, publish, and revert Inquiry Template versions safely. Each Inquiry stays linked to the version live at creation, and Version History audits changes.
- [Inquiry Template Steps](https://help.withpersona.com/articles/1z8F1l9Q28qNxQFtKoMfY3/): The four Inquiry Template step types: Screen steps users see, Branching steps for conditional routing, Action steps that run Verifications, and Connectors.
- [Inquiry flow](https://help.withpersona.com/articles/6CiQpUM6lROr10QmRXAqrP/): An Inquiry flow is the sequence end users see, built in the no-code Flow Editor from screens, action and conditional steps, modules, and connectors.
- [The Inquiry Lifecycle Model](https://help.withpersona.com/articles/5KwYh8Uw7M9z6059vP0aWl/): The Inquiry lifecycle has four phases (Created, Pending, Done, Post-Inquiry) with statuses like completed, expired, and approved, each driven by events.
- [Inquiry Templates in Platform Connections](https://help.withpersona.com/articles/eWqDrTANTxYGQZQJAz2Wpk/): Read the Verification Templates an Inquiry Template creates directly and every Workflow it triggers, for the version that is currently published.
- [Inquiries Enhanced Features](https://help.withpersona.com/articles/7MxcjmVedDlKwbp42qoGT5/): Inquiries Basic and Inquiries Enhanced are the two Inquiries pricing tiers. See which features, like extra steps and routes, mark a template Enhanced.
- [Simulate in Inquiries](https://help.withpersona.com/articles/5NB4eGgy0k8oRs5O5sDOR1/): Use Simulate in a Sandbox inquiry to test template branching without real data: toggle verification pass or fail, use presets, and set field values.
- [Reference: Hint text that helps users submit images](https://help.withpersona.com/articles/2fF5jGgyrMGVyWzg0paKDX/): Reference tables of the hint text shown in Government ID and Selfie Verifications, for cases like glare, low light, framing, and face position.
- [Getting started with your Dynamic Flow Template](https://help.withpersona.com/articles/3oD3G7MYVMVOvWZWXRvXtR/): Tour of the Dynamic Flow Template editor: Flow Tree canvas, step types, left command panel, Screen Editor, and the errors panel to clear before publishing.
- [Configuring your Inquiry Template](https://help.withpersona.com/articles/ETA0GIS8K60DSoiFRpA9z/): Edit an Inquiry Template in the Flow Editor: style the theme, configure fields and verification checks, adjust screens, then preview, save, and publish.
- [Testing your Inquiry Template](https://help.withpersona.com/articles/1az3sGqpcW5Zrne9I7lm49/): At Persona, we recommend that all of our customers test each Inquiry Template for the common scenarios described below before putting it into production.
- [Editing text on your Inquiry screens](https://help.withpersona.com/articles/1xNs6ssGDriSrNPtuo36ET/): Edit the text on any Inquiry screen from the Flow Editor: select the screen, choose a text component, update the text field, then save and publish.
- [Editing translations for your Inquiry](https://help.withpersona.com/articles/1vMFCXQxDsdpZ2YI4eguFd/): Edit Inquiry translations per screen in the Translations modal, or export the template's text as a CSV, translate it in bulk, and import it back.
- [Designing and editing screens with Flow Editor](https://help.withpersona.com/articles/2nmXbGQOV3d2kWL860lzAs/): Design Inquiry screens in Flow Editor: add screens, drag components from the library, style layout and typography, and publish changes when ready.
- [Configuring a Theme with Theme Editor](https://help.withpersona.com/articles/6SIHupp847yaEuVMucKAff/): Configure an Inquiry theme in the Theme Editor: set colors, fonts, and button styles, then apply the theme set to a template or as an org default.
- [Collecting Passports and other IDs using NFC](https://help.withpersona.com/articles/1iu1Fak8y9RiOE2FddXrHJ/): Collect passports and other NFC-chip IDs through Persona's mobile SDKs. NFC improves accuracy and adds a fraud safeguard; contact Persona to enable it.
- [Previewing an Inquiry](https://help.withpersona.com/articles/4Bc5EGnIOwAiXZaijGISsx/): Preview an Inquiry Template in Sandbox to experience the end user flow without running real Verifications, and toggle each Verification to pass or fail.
- [Creating a test Inquiry](https://help.withpersona.com/articles/1snRc3bFMYhykFN6vhLith/): Create a test Inquiry manually in the Sandbox environment using the Hosted Flow, then complete the flow and review the results in the Dashboard.
- [How to copy an Inquiry template](https://help.withpersona.com/articles/54w7xE0iPuPHDbX9L1ar2C/): Copy an active Inquiry template from the Dashboard to test changes or start a new use case. The copy is a separate draft you must publish and deploy.
- [Utilizing the native mobile app verification](https://help.withpersona.com/articles/2YEOllyeCf2gVzgoSlfqld/): Native mobile app verification runs on iOS via App Clips from a link or QR code, with no app install or SDK. Android uses the Persona Wallet app.
- [Building a confirmation screen](https://help.withpersona.com/articles/39GokrnIg3FmKd95AoFBEL/): Build an Inquiry confirmation screen that shows PII extracted from a Gov ID, lets end users flag and correct errors, and tags corrections for review.
- [Controlling when Inquiries expire](https://help.withpersona.com/articles/5TKUNJRjtKqtwU02Z5Ka1X/): Inquiries expire 24 hours after creation by default. Configure creation, pending, resume, device handoff link, and session limit windows per template.
- [Editing logic within a Branching Step](https://help.withpersona.com/articles/4eWPpGh3FSofhzSnhWXNWg/): Route users conditionally with a Branching Step: conditions on Inquiry fields, Verification results, and ID type, evaluated in order with a catch-all.
- [Removing a verification from an Inquiry template](https://help.withpersona.com/articles/4mLfLGyAYiythYx4iGguo0/): Remove a verification from an Inquiry template in the Flow Editor, including its capture screens, conditional branches, and outcome steps.
- [Understanding the External Display Name field](https://help.withpersona.com/articles/5UYSMJCixxdgud9jHzpN4r/): Where the External Display Name appears: device-handoff emails and SMS, confirmation codes, and security dialogs. Blank falls back to your org name.
- [Using Connectors to change the order of Verification steps](https://help.withpersona.com/articles/pcWUCtNNo1eOnV6rdEPqrO/): Use Connector Steps to reorder the Verifications in an Inquiry Template, moving a verification earlier or later in the Flow Editor's sequence.
- [Creating an Inquiry](https://help.withpersona.com/articles/5BXtEAVKgWEUucY9uH7Uvj/): Create an Inquiry three ways: with the Create an Inquiry API endpoint, as a Create Inquiry step in a Workflow, or manually in the Dashboard.
- [Using Inquiry Prefill](https://help.withpersona.com/articles/79Y8gi2c0QnOzDax63LfDF/): Pre-populate Inquiry fields with data you already have via the Create Inquiry widget or API, for logic routing, KYB, and anti-fraud checks.
- [Sending an Inquiry Link by email at Inquiry Creation](https://help.withpersona.com/articles/5S5AppSOk9Ibh13n7Abdiv/): Email an Inquiry link when creating an Inquiry in the Dashboard. Turn on Send email to recipient, then set the address, CCs, subject, greeting, and body.
- [Reviewing an Inquiry](https://help.withpersona.com/articles/3JkqiHmtOWftGHDPKYcOCW/): How to read an Inquiry in the Dashboard: Overview, Verifications, Sessions, Reports, and Signals tabs, plus why Inquiries fail or expire.
- [Understanding Inquiry details](https://help.withpersona.com/articles/nqBDRxxIjiIvnOwsCpri6/): Where to find Inquiry information in the Dashboard: the All Inquiries list, the Overview, Verifications, Sessions, and other tabs, plus the side panels.
- [Using filters and saved views of Inquiries](https://help.withpersona.com/articles/3qMv2kvEWubt0HMmzG1GXD/): Filter the Inquiries index page by date, status, template, tags, or verification checks, and save the configuration as a Saved View to reuse it later.
- [Viewing Capture Method analytics](https://help.withpersona.com/articles/3c2XDYIxmf9PjivgeJtx3i/): Compare pass rates and volume across auto, manual, upload, and combo capture methods for Government ID and Selfie verifications run within Inquiries.
- [Utilizing Inquiry Analytics](https://help.withpersona.com/articles/6wdZdwn9m4T8eY7EfqWRmB/): View Inquiry Analytics in the Dashboard: an Overview tab with volume, success, and review rates, plus a Funnel tab showing screen-by-screen drop-off.
- [Exporting data from the Dashboard](https://help.withpersona.com/articles/7Cd77Z8CdwuxCYNTgeZhtK/): Export Accounts, Inquiries, Cases, and Reports as CSV files from the Dashboard. Requires export permissions; exports contain PII, so filter data first.
- [Interpreting Signals](https://help.withpersona.com/articles/59xyT8o5Did16ovuqSIUDj/): Read Inquiry Signals on network, device, and behavior to spot risky Inquiries. See value formats, where to view them, and how to review flagged values.
- [How to Use Signals](https://help.withpersona.com/articles/O9RVEgZvOTj2D47FGJJSb/): Configure which Signals an Inquiry Template collects, route on Signal values with Workflow conditions, and build a Signal strategy from known fraud.
- [Action Steps in Inquiries](https://help.withpersona.com/articles/aBe34oNwaa0YskUd5U5HZ/): Run a sequence of actions inside an Inquiry Flow with an Action Step: run Verifications, handle their results, and update Account fields.
- [Branching Steps in Inquiries](https://help.withpersona.com/articles/6NyDb8wHpzSCVW5fnV3iHi/): The Branching Step, within the Flow Editor, lets you build different paths or routes within your Inquiry Template, based on conditional logic.
- [Connector Steps in Inquiries](https://help.withpersona.com/articles/1aLUyDUK4ZGuupSgscqd6P/): Connector Steps jump a user to any screen within the same Inquiry flow, so you can reuse screens and build retry logic for failed Verifications.
- [Screen Steps in Inquiries](https://help.withpersona.com/articles/2WWzr0d6rEOIlyXjtHSCgC/): A Screen Step is a single page an end user sees in an Inquiry Flow. Add and style text, images, and components, and embed custom logic on each screen.
- [Modules in Inquiries](https://help.withpersona.com/articles/tdHGWIcHzLEnvUHe05nH1/): Modules are prepackaged sets of screens and steps, such as Verification types and Country Select, that you insert into an Inquiry flow in the Flow Editor.
- [Screen Step components in Inquiries](https://help.withpersona.com/articles/6bdXdAJjp5OE93u7L6AgNT/): Reference for Flow Editor screen components: Elements, Forms, and Advanced forms inputs, plus the Design, Data, and Logic tabs that configure each one.
- [Inquiries: Text component](https://help.withpersona.com/articles/2pgIrox8asRX8Go8gd6u4y/): The Text Inquiry component adds heading or body text for instructions, explanations, or confirmations. Format the copy, style it, and set when it appears.
- [Inquiries: Text Area form component](https://help.withpersona.com/articles/5omG1rayVDD7qBGg0Vr1Ag/): The Text Area Inquiry component collects freeform text, such as comments or feedback. Choose the field it writes to, set it required, and add validation.
- [Inquiries: Footer component](https://help.withpersona.com/articles/SarzwhzbJWO9MuiUD9CJY/): Add a Footer component to an Inquiry screen to keep links, logos, and other components anchored to the bottom of the screen.
- [Inquiries: Spacer component](https://help.withpersona.com/articles/1AMuBPtHFStzaNQ0s75hgA/): The Spacer Inquiry component adds white space between elements on a screen, like between a header and body text. Style its layout and set when it appears.
- [Inquiries: Image component](https://help.withpersona.com/articles/3cf7luJYDmNMcAtJhkhvQL/): Add an image to an Inquiry screen. Upload a static asset or pull one from an Inquiry field, set alt text and fit, and add logic rules for when it appears.
- [Inquiries: Container component](https://help.withpersona.com/articles/2lZwkkFcrnXokCilYFSwMZ/): Group and organize components on an Inquiry screen with a Container, or make it clickable so it triggers a screen or action sequence transition.
- [Inquiries: Button component](https://help.withpersona.com/articles/768ADrRjWEBHLaUY7S3JPZ/): Add a Button component to an Inquiry screen, choose from five types (Action, Cancel, Complete, Link, Submit), and set its transition and logic.
- [Inquiries: URL Input form component](https://help.withpersona.com/articles/5LI7HUx9b7ehuKv6Qk8DmE/): The URL Input Inquiry component collects a web address, such as a profile or website link. Turn on Strict URL to enforce formatting, and add validation.
- [Inquiries: Text Input form component](https://help.withpersona.com/articles/4pbs3ts4wXW8hRRyDlMa9l/): The Text Input Inquiry component collects freeform text like an email address. Pick an input type for the mobile keyboard and add format validation.
- [Inquiries: Number Input form component](https://help.withpersona.com/articles/49Jaw49xDJKcRXPLsNksoy/): The Number Input Inquiry component collects numeric values like ages, quantities, or prices. Set decimal precision and add minimum or maximum validation.
- [Inquiries: Address Input form component](https://help.withpersona.com/articles/4g00EKwkY9HGPv7Dr2KlX9/): Add the Address Input component to an Inquiry screen to collect and validate addresses, with Google Maps autocomplete scoped by country.
- [Inquiries: Country Select form component](https://help.withpersona.com/articles/1m63dKFyhIC03NpraApqZY/): Add the Country Select component to an Inquiry screen: control which countries appear, prefill from location, and prioritize device language.
- [Inquiries: Select form component](https://help.withpersona.com/articles/1NBBKv7v8c8vb36NPWDN6E/): The Select Inquiry component adds a dropdown for choosing one option from a predefined list, such as a country. Add option labels and map each to a value.
- [Inquiries: Government ID Type Select form component](https://help.withpersona.com/articles/6pfVRqv2FVw4KeMCndrKQQ/): Let users pick an ID type from a predefined list with the Government ID Type Select component, scoped by country code and tied to a verification step.
- [Inquiries: Date form component](https://help.withpersona.com/articles/1TPl6AZw8vK8Zt1ACVfqyG/): Add the Date component to an Inquiry screen to capture dates by month, day, and year, with a fixed or relative allowed date range.
- [Inquiries: Phone Number form component](https://help.withpersona.com/articles/4XDEOs7SsAvMw8v6fhIGxY/): The Phone Number Inquiry component collects a number with a country selector and separate country code field, plus validation to check it is complete.
- [Inquiries: Multi Select form component](https://help.withpersona.com/articles/6BAJPKfGRdYWiOYSwA7nmw/): The Multi Select Inquiry component lets users choose multiple options from a predefined list. Add and order option labels, and map each to a saved value.
- [Inquiries: Checkbox form component](https://help.withpersona.com/articles/5DMsxCdKVryx13GympSIwM/): Add the Checkbox component to an Inquiry screen to toggle an option on or off, and write the result to a boolean or datetime field.
- [Inquiries: Checkbox Group form component](https://help.withpersona.com/articles/4KqyqoaHy8K4esbSispAHw/): Add the Checkbox Group component to an Inquiry screen so users can select multiple options, each mapped to a value on a field.
- [Inquiries: Radio Group form component](https://help.withpersona.com/articles/1Psq15wbUj2vxcXZheYE3y/): The Radio Group Inquiry component lets a user pick one option from a predefined set, like a multiple-choice answer. Add labels and map each to a value.
- [Inquiries: Masked Text form component](https://help.withpersona.com/articles/7xmjUKC1mzhy1oFapPzwei/): The Masked Text Inquiry component collects sensitive data like Social Security numbers in a set format. Define the format with #, @, and * patterns.
- [Inquiries: NAICS Industry Input form component](https://help.withpersona.com/articles/DDTxycMrehdWEveA0aesN4/): Discover the Inquiry NAICS Industry Input form component, which lets users select a business industry category and its corresponding NAICS code.
- [Inquiries: MX Bank form component](https://help.withpersona.com/articles/uuafDB47NMEoEper3asvZw/): Discover the Inquiry MX Bank form component, which embeds MX bank connection screen so users can link a bank account for Persona to verify account ownership.
- [Inquiries: International Database form component](https://help.withpersona.com/articles/0LijZobUYOKNlMbQTfFhAY/): The International Database form component collects a country, ID type, and value to verify a user against an international identity database.
- [Inquiries: Country Multi Select form component](https://help.withpersona.com/articles/YFRYKQpDnDqzBLG8pSyNwX/): The Inquiry Country Multi Select form component, a dropdown that lets users choose one or more countries from a predefined list for location-based workflows.
- [Inquiries: File Upload form component](https://help.withpersona.com/articles/LmDReT8NDEDzOkf4ZzzY48/): Discover the Inquiry File Upload form component in Inquiries, which lets users upload a file or document.
- [Inquiries: Stepper component](https://help.withpersona.com/articles/KDG0UJzNhJfivlaWdTBkug/): Discover the Inquiry Stepper component, a progress indicator that shows the steps a user moves through and reflects each step statusgit s.
- [Inquiries: Home component](https://help.withpersona.com/articles/mKyMzTs4P9aMrlkiTyEoa4/): Discover the Inquiry Home component in Inquiries, a landing screen that lists the required and optional items a user needs to complete.
- [Inquiries: Device Handoff component](https://help.withpersona.com/articles/r9sOQvL9uRALxnHxKbTsfO/): The Inquiry Device Handoff component, a button that lets users continue an Inquiry on another device.
- [Business Search](https://help.withpersona.com/articles/Rkf1b0Dxer0JwC0tUPYYqZ/): Let end users search business registries mid-Inquiry to auto-fill company details and reduce KYB drop-off. In beta, with an API version available.
- [Signals Overview](https://help.withpersona.com/articles/3aYYkI9NMDsyVqx5V3IT3G/): Signals are passive risk data Persona collects during an Inquiry. Review the network, behavioral, device, and image categories, and use them in decisions.
- [Behavior signals in Inquiries](https://help.withpersona.com/articles/V809YiUBfhmD5ocRMVp6r7/): The Signals that record how an end user moved through an Inquiry, where they appear in the Dashboard, which integrations collect them, and how to act on them.
- [Capture Methods](https://help.withpersona.com/articles/7JQ78WDWLj5L63qXEu7AqJ/): Configure how end users submit ID, selfie, and document images, choosing camera capture or uploads, with device-specific settings per Inquiry Template.
- [Autoclassification](https://help.withpersona.com/articles/7kOzAY6feIPnzI3s5XbXVL/): Autoclassification identifies the country and ID type from a Government ID image in an Inquiry, so users skip manual selection, plus fallback behavior.
- [Translations / Localizations](https://help.withpersona.com/articles/hoxMwpVc5bnYFbiNDen7R/): Persona provides default Inquiry flow translations in 35+ languages. Edit them per screen in the Flow Editor, or export and import translations as a CSV.
- [Document AI in an Inquiry](https://help.withpersona.com/articles/GB3qI5b3fH7IHulsQUhVHK/): What Document AI adds to an Inquiry flow, where the settings live in the Flow Editor, and the choices that decide whether a submitted document passes.
- [Inquiries Field Editor](https://help.withpersona.com/articles/5rT2Llik2kUvJTXKapZb8c/): Create, edit, and manage custom Inquiry Template fields: set field keys, data types, default values, formatting, and redaction and write policies.
- [NFC technology and benefits](https://help.withpersona.com/articles/C6sdm6k7AnVBOmvlRP9ic/): NFC lets users tap an NFC-enabled passport with a smartphone to upload it in an Inquiry, reading data from the RFID chip to help prevent passport fraud.
- [Configuring Inquiry screen sizes](https://help.withpersona.com/articles/GqmoeG6Gg136UxWGk9Eqk/): Configure Inquiry screen dimensions for desktop layouts under Settings > Screen Sizes, with suggested min and max width and height values and breakpoints.
- [Inquiry exports](https://help.withpersona.com/articles/5LPfiDxSTl7TSDJK4kAK94/): An Inquiries export returns one Inquiry file plus a file for each Verification type. What each file holds, and the permission a reviewer needs first.
- [Inquiries: New screen module](https://help.withpersona.com/articles/35wKbWueE3bP13fdncmSRs/): Add the New Screen Step module to insert a blank screen with a continue button into an Inquiry flow, then add components to collect data or show content.
- [Inquiries: Country Select module](https://help.withpersona.com/articles/56m8MZ7JXBghQgdyRJAo58/): Add the Country Select module to an Inquiry flow to collect a user's country and write it to the selected_country_code field verification steps read from.
- [Inquiries: Country Select with branching module](https://help.withpersona.com/articles/4tnWcyZNYhoLbZVhyLdU8O/): Add the Country Select with branching module to collect a user's country and route them through different Inquiry flow steps based on their selection.
- [Inquiries: Document Home Collection module](https://help.withpersona.com/articles/2GRYaWRkfwtqzqFRR1xr6/): Add the Document Home Collection module to list required and optional documents on one screen, with per-path pass/fail/retry logic for each document.
- [Inquiries: Phone Number Verification Module](https://help.withpersona.com/articles/1JmZDYUOfVJLQjBmusWkbz/): Add the Phone Number Verification module to collect a phone number and confirm it with a one-time SMS code, with retry logic and a delivery failed route.
- [Inquiries: Document AI Module](https://help.withpersona.com/articles/019opfDAiQAa5wNSQjb42P/): Add the Document Verification module for pre-built document capture and Document AI checks, with classification, extraction, and pass/retry/fail logic.
- [Inquiries: Selfie Verification Module](https://help.withpersona.com/articles/2LL51Yo6PvO7uIu2FYfZ16/): Add the Selfie Verification module for selfie capture with liveness detection, a required consent screen, and device handoff, plus pose and retry options.
- [Inquiries: Email Address Verification Module](https://help.withpersona.com/articles/223MwaLShJRrbC5n5X8RQz/): Add the Email Address Verification module to collect an email and confirm it with a one-time code. Includes pass/retry/fail logic and retry count control.
- [Inquiries: AAMVA Verification Module](https://help.withpersona.com/articles/1owid8I0gP7ZpGTMudVthf/): Add silent driver's license verification against state DMV databases. Runs on US licenses and state IDs using data from an earlier Government ID scan.
- [Inquiries: Database Verification module](https://help.withpersona.com/articles/5a9rNXrNdKHAl4E5QWzrcQ/): Add the Database Verification module to collect name, birthdate, address, and SSN and check them against an identity database, with per-field match rules.
- [Inquiries: Government ID Verification module](https://help.withpersona.com/articles/3w7xUsyVz9VabkZrzfylYh/): Add the Government ID Verification module for pre-built ID capture and verification screens, with configurable countries, ID types, and retry behavior.
- [Inquiries: Government ID Verification (with autoclassification) module](https://help.withpersona.com/articles/4dOFEnjZGJeARIb4XAnSlR/): The Government ID Verification (with autoclassification) module detects country and ID type from the submitted image, skipping manual selection screens.
- [Configuring your Theme (version 2.0 - legacy documentation)](https://help.withpersona.com/articles/2QdH4kYUPOad1Ppcl0FpJk/): Legacy Theme documentation for Inquiry templates with IDs starting tmpl_. Learn what a Theme controls and how to associate Themes with Templates.
- [When does a link to an Inquiry expire?](https://help.withpersona.com/articles/4m6n5LkyT8po1eefaBmBBO/): Inquiry links expire 24 hours after creation by default. Change the period in the template's Session Management settings, or resume an expired Inquiry.
- [How do I resume an expired Inquiry?](https://help.withpersona.com/articles/7xYuQOCfXXjW4cgS3c7EOg/): Resume an expired Inquiry with a one-time link from the Dashboard or API, or a reusable session token via the API. Redacted Inquiries cannot be resumed.
- [Why is the "Create inquiry" button disabled?](https://help.withpersona.com/articles/2X6JS8MQRbgI3N91bsCwiC/): The Create inquiry button is disabled when your organization has no Inquiry Template. Create a template first under Inquiries > Templates in the Dashboard.
- [Why are my users seeing a message that says “You need to enable JavaScript to use the Persona Inquiry flow”?](https://help.withpersona.com/articles/3uLGIDUytBHQZvLFSJqEty/): This error usually means the user has JavaScript disabled in their browser, which breaks the web Inquiry flow on steps like Government ID or Selfie.
- [Is it possible to receive an email when someone completes an Inquiry?](https://help.withpersona.com/articles/1pDAi8lcJXLdYBwsDG84Be/): Get an email when an Inquiry reaches Completed status: set up a Workflow with a Send Email step, use Cases notifications, or send webhooks or Slack alerts.
- [Does Persona support the Flutter SDK?](https://help.withpersona.com/articles/PCyeqN9ZoX6Vr7XKRhzy9/): Persona does not currently support the Flutter SDK. This FAQ answer was last updated in May 2025, so details may have changed since then.
- [How do I find Non-Latin Inquires?](https://help.withpersona.com/articles/1A8FiAknYUA5QYoAonPVfb/): Persona translates non-Latin characters in extracted PII into Latin characters. Tips for finding those users: translate names, then trim letters to match.
- [How can I modify an Inquiry template to collect the user’s Selfie even after a GovID failure?](https://help.withpersona.com/articles/57JARCJM8LRmWYjnrJiFpJ/): GovID failures can prevent Inquiry templates from collecting user selfies. Here's a step-by-step guide on how to change that.
- [Why did an Inquiry pass if it failed a few verification checks?](https://help.withpersona.com/articles/39oqKaebwzdqHClX5QHf8V/): An Inquiry passes as long as no required verification check fails; non-required checks can fail without failing the Inquiry.
- [How do I manually redact PII from a Persona Account or Inquiry?](https://help.withpersona.com/articles/3vORXCrOmS8bXovzfS5Tie/): Manually redact PII from a Persona Account, which irreversibly redacts every associated Inquiry, or from a single Inquiry while leaving the Account intact.
- [How do I redact data, or set up a redaction policy?](https://help.withpersona.com/articles/42ubXB5lJPWNaITI0uJfrI/): Redact PII manually on an object, automatically with a Workflow Redact Object step, or org-wide with a redaction policy Persona enables for you.
- [Can I download information provided by end users (e.g. name, DOB, address)?](https://help.withpersona.com/articles/5B5AOst1YjlXehJcjSD627/): Download information end users provide, such as name, date of birth, and address, through the Persona Dashboard or programmatically via the Persona API.
- [Which API endpoints can I use to download user information from an Inquiry?](https://help.withpersona.com/articles/5oPL8qTsdN0enPx7DLQV8B/): Endpoints for downloading Inquiry data: list Inquiries, fetch one Inquiry, and use per-type Verification endpoints. Limit returned PII with a blocklist.
- [What is a Dynamic Flow Inquiry Template?](https://help.withpersona.com/articles/27izB0uVteJugv9I7IlVb3/): A Dynamic Flow Inquiry Template defines the Verification checks, end user flow, and look-and-feel of a Dynamic Flow, configured in a visual no-code editor.
- [I'm in the Startup Program, how do I add an Inquiry template?](https://help.withpersona.com/articles/tjYD8p4lAiDN5k60RIUdq/): Startup Program accounts cannot add Inquiry templates directly, but can add solutions. Only Basic Government ID Verification and KYC run in production.
- [How do I tell if I'm using a Dynamic Flow Inquiry Template?](https://help.withpersona.com/articles/5eSP157FWXwBSTtOJlNwZe/): Tell whether a template is a Dynamic Flow Template by its ID: itmpl_ means Dynamic Flow, tmpl_ means the older style. Find IDs in Inquiries > Templates.
- [How do I rename an Inquiry Template?](https://help.withpersona.com/articles/5iJDMuZbCGfLHXWj8jEklH/): Rename an Inquiry Template from the template header in the Dashboard, or from the General section of its Settings, then save.
- [How do I revert to a previously published Inquiry Template Version?](https://help.withpersona.com/articles/76CYw82fZWU0i6YUeTcUPq/): Restore an earlier published version of an Inquiry Template from its version history, then publish it. Requires Edit permission on Inquiries.
- [How do I display the maximum allowable size of documents that users can upload?](https://help.withpersona.com/articles/1E0jrL0OVZThqgH8gV6ryL/): Show users the maximum file size for document uploads by adding text to your Inquiry Template. On the Enterprise Plan, contact support to change the limit.
- [How do I configure country options for a Country Select screen?](https://help.withpersona.com/articles/4KMGvVHubf36mLfciUX6Nh/): Configure which countries appear on the Country Select screen of your Inquiry flow: open the template in the Flow Editor, edit the list, and save.
- [How do I configure the default country for the phone number component in flow editor?](https://help.withpersona.com/articles/39ezMPrbnuFwZStP3NW7Ji/): Change the default country code for an Inquiry's phone number component from the US to another country by editing the selected_country_code field.
- [Why does the address input component only accept US addresses?](https://help.withpersona.com/articles/BQJGwa1nDtp4f45XRuvPv/): The Address Input component accepts addresses worldwide; a US default can limit it in tests. How country mapping and the Selected country code setting work.
- [Where do I find user-facing Inquiry UI feedback messages?](https://help.withpersona.com/articles/ja2llXBxkiFt8UzobKNY3/): Find the default UI feedback messages shown to end users by opening a Verification screen in the Inquiry template and opening the Translations modal.
- [How do I add and connect a Fail screen in an Inquiry template?](https://help.withpersona.com/articles/Vz8S4nniRDbKl0yktISuWV/): Add a Standard Failed Step to an Inquiry flow, then use a Connector Step on a Branching Step route to direct users to that Fail screen.
- [How do I change the colors, fonts, logo, and other styles of an Inquiry?](https://help.withpersona.com/articles/1rd7JdmVeDhakxCihYUrVl/): Change an Inquiry's colors, fonts, logo, and other styles in the Theme section of the template editor, apply a theme set, and configure dark mode.
- [How do I update the logo on my Inquiry template?](https://help.withpersona.com/articles/7nJQ9Rzu0e8DpTOFH5bDKr/): Add or update your company logo on an Inquiry template with the Image component, choose a static or dynamic image source, and set how it fits.

## Transactions

Model any interaction your customers take inside Persona

- [Transactions overview](https://help.withpersona.com/articles/5mzXj1PHBXtX5UlYbfZyvx/): Transactions are Persona objects you define to represent events like onboarding or a withdrawal, orchestrated with Workflows into one business decision.
- [Transactions statuses and lifecycle](https://help.withpersona.com/articles/1YTSCV5t6ypNj7ZyF5wAnc/): Track a Transaction's progress with the default created status plus custom statuses like Completed, Approved, Declined, and Needs Review.
- [Transaction types and fields](https://help.withpersona.com/articles/2QtlaeVrfaokLJnLZ8cRNL/): Define custom Transaction types and their field schemas to represent events in your user lifecycle, with field keys you can reference in Workflows.
- [Transaction Types and Change Management](https://help.withpersona.com/articles/1k1gje8mMgVi9kQ9G2q1U8/): Transaction Types have no versioning: saved changes take effect immediately for new Transactions, with no draft mode, version history, or rollback.
- [Transaction Types in Platform Connections](https://help.withpersona.com/articles/a05HEDD3ni9V2Y7QlqvOfH/): A Transaction Type holds a field schema and little else, so Connections is where you read the Workflow implementation built around it, then rebuild it.
- [Creating a Transaction](https://help.withpersona.com/articles/2TvflQM7ehSqRvP23jVuDI/): Create a Transaction to track user interactions like onboarding or withdrawals, either in a Workflow step or via the Create a Transaction API endpoint.
- [Using filters and saved views of Transactions](https://help.withpersona.com/articles/2eW9ZaGx8R9VJBEZGmbeSG/): Learn how to use filters and saved views to efficiently search, organize, and revisit key transaction data in the Persona Dashboard.
- [Converting Transaction Field Types](https://help.withpersona.com/articles/7FwFUnNr5vyCizY27led5V/): Change a custom field's type on Accounts, Cases, or Transactions without changing its key. Conversion is permanent, so export data first.
- [Transactions Field Editor](https://help.withpersona.com/articles/46CAEFF2OIg2G826BAlfkG/): Add, edit, deactivate, or delete custom fields on a Transaction Type, and set labels, keys, and types. Available on the Growth Plan and Enterprise Plan.
- [Transactions: Filterable fields](https://help.withpersona.com/articles/1IThQFBK8LC8XqOY1pxvQV/): Mark up to 10 fields as filterable per Transaction Type, then use filters and rules to narrow results on the Transactions index page.

## Authentications

Let a person prove who they are again, without repeating a full verification.

- [Understanding OpenID Connect (OIDC) for Persona Authentications](https://help.withpersona.com/articles/WbPyh1Uk3ZwFpK86iohgVU/): The OIDC roles, tokens, and flow that Persona Authentications builds on, and how authentication templates and inquiries map onto them.
- [How to configure Persona Authentications with OpenID Connect](https://help.withpersona.com/articles/1Acdx2QDfwgE1q3DTVPqW4/): Set up Persona Authentications with your identity provider via OpenID Connect: prepare inquiry and authentication templates, then connect the IdP and test.
- [Using Pushed Authorization Requests (PAR) for Persona Authentications](https://help.withpersona.com/articles/x9fUiSBIizAnfHL0o6a3SR/): Push identity claims to Persona over a backend request instead of the browser: the PAR endpoint, request format, and how it fits the OIDC flow.
- [Using Verified Claims for Persona Authentications](https://help.withpersona.com/articles/eVRV0GeHbGkJCNHh1i9aQf/): How OIDC verified claims let a relying party like Okta ask Persona to confirm identity attributes it already has, instead of collecting them from scratch.
- [Deferring account creation for Persona Authentications](https://help.withpersona.com/articles/BIdQAkOaogc8WXT1TSv4r8/): Start an authentication before Persona can identify the Account it belongs to, then resolve or create that Account later with a Workflow.
- [TEFCA Individual Access Services (IAS)](https://help.withpersona.com/articles/ARLLoIOGw9P5nGlnC53uc/): Integrate as a TEFCA IAS Provider: Persona performs NIST IAL2 identity proofing and issues OIDC ID Tokens with verified patient demographics.

## Verifications

Choose and combine verification types: government ID, selfie, database, and more.

- [Verification checks](https://help.withpersona.com/articles/5Tc5tsWfBX03AHRkr2vqv2/): Verification checks are the individual tests in a Verification. Enable or disable checks, set which are required, and read check results in the Dashboard.
- [Verification Template Versions and Change Management](https://help.withpersona.com/articles/75eRhQOPuENRVm6qzkS6qp/): Draft, publish, and manage Verification Template versions. Embedded templates revert via Inquiry Template history; standalone templates roll forward.
- [Verification Templates in Platform Connections](https://help.withpersona.com/articles/XZJ5J16WKBxiC5K1NtuxFY/): A Verification Template is reached by something else, so use Created By to see which Inquiry Templates and Workflows depend on it before changing checks.
- [Fraud Best Practices for KYC Verifications](https://help.withpersona.com/articles/5CB08CPfpTv9ogZCbfmS0D/): Recommended fraud settings for KYC: require real-time ID capture and both sides, enable Selfie Liveness with three poses, and route risk signals to a Case.
- [Understanding Government ID Verification](https://help.withpersona.com/articles/425G1MJXb8d9w6hTr7Huwg/): Read a Government ID Verification result: the overall pass or fail status, original and normalized ID images, extracted attributes, and per-check outcomes.
- [Configuring Government ID Verification checks](https://help.withpersona.com/articles/3WnqX7N26sshPLKPQbuW4O/): Configure Government ID Verification: review checks, choose which to require, set capture methods, and enable countries and ID types.
- [Setting allowed ID types for Government ID Verification](https://help.withpersona.com/articles/21vQsGuteiH2m05oM297f3/): Set which ID types a Government ID Verification accepts per country, add or remove IDs in bulk, and configure accepted alternatives for each ID type.
- [Requiring front and/or back of IDs for Government ID Verification](https://help.withpersona.com/articles/6RqFh33a2D2W9OBsTefqQt/): Require the front, back, or both sides of an ID in a Government ID Verification, with per-country, bulk, and cross-country configuration options.
- [Setting accepted fallback ID types for Government ID Verification](https://help.withpersona.com/articles/PF0H0WuZaInkYNun8GTMg/): Accept fallback ID types in a Government ID Verification when users select one ID type but submit another, like a passport instead of a driver's license.
- [Configuring the Inquiry Comparison Check for Government ID Verification](https://help.withpersona.com/articles/2zXa85BILxtncnwdIj8jge/): Match attributes extracted from a Government ID against known user data with the Inquiry Comparison check, using normalization and comparison methods.
- [Understanding Selfie Verification results](https://help.withpersona.com/articles/4BTlLMW5TdKym0zoDzhVV9/): Read a Selfie Verification result, from three-point image capture and liveness checks to check statuses and Selfie-to-ID details like Face Comparison Risk.
- [Configuring Selfie Verification checks](https://help.withpersona.com/articles/1dsXklKVFkvpSdX90CTtNo/): Configure Selfie Verification: require checks, set pose capture and ID comparison options, and configure capture methods like device handoff.
- [Configuring Classifications and Document Types for Documents Verification](https://help.withpersona.com/articles/4yXLA2Hk27xfNbyrMazcfW/): Add Persona or Custom Document Types to a Document Group's Classifications and set accept or reject to control the Type Detection check.
- [Understanding AAMVA Verification results](https://help.withpersona.com/articles/2SLguSV9wCFn8Fi7m7eoPJ/): Read an AAMVA Verification result for a U.S. driver's license or state ID, including overall status, required checks, and per-field match quality and risk.
- [Understanding Document Verification results](https://help.withpersona.com/articles/7kp3paBWvswp335uTepePl/): Read a Document Verification result for documents like SSN cards or utility bills, covering classification, extractions, AI insights, and check statuses.
- [Understanding Phone Carrier Verification results](https://help.withpersona.com/articles/4RXisEYAloVh6YV7HY3WO/): Read a Phone Carrier Verification result: the overall status, required checks, and Carrier Match Results with per-field matches and a phone risk score.
- [Configuring Database Verification checks](https://help.withpersona.com/articles/7x6bbb4azsh7XDTZoNk2xc/): Configure Database Verification: review available checks, require and edit them, and set Identity Comparison match requirements for US and non-US use.
- [Setting match requirements for Database Verification (United States)](https://help.withpersona.com/articles/6BFKQvaUZOtRSsXUJp2xu9/): Set per-field match requirements for US Database Verifications, with comparison methods like tokenization and string similarity, and read the results.
- [Setting match requirements for Database Verification (Non-US & International)](https://help.withpersona.com/articles/7pCo7xatfZfIdljub260dm/): Configure match requirements for international Database Verifications: full, partial, or none per field, and read full, partial, missing, or none results.
- [Understanding Phone Number Verification results](https://help.withpersona.com/articles/6rHAtqoCS0m8hKgzZcOXnP/): Read a Phone Number Verification result: how two-factor authentication via text confirms phone ownership, and how to interpret attempts and check statuses.
- [Understanding Email (2FA) Verification results](https://help.withpersona.com/articles/5r7pN8HqOhpwlO0YTfFAse/): Read an Email (2FA) Verification result: overall passed or failed status, the attempts count, and how to interpret each check status.
- [Understanding Business Website Verification results](https://help.withpersona.com/articles/5EEk0Q3RxWAc5QyVmhJD72/): Read a Business Website Verification result for KYB: how the website URL and business name are evaluated, and how check statuses set the pass or fail.
- [Understanding Business Registry Verification results](https://help.withpersona.com/articles/57OimGKJHgYJjPul24AQec/): Read a Business Registry Verification result for KYB, from raw inputs to Identity Comparison Check columns like Match Result and required check outcomes.
- [Understanding TIN Verification results](https://help.withpersona.com/articles/5tzJu8YIFOIUsZ0tf6D9R2/): Read a TIN Verification result: how the submitted name and TIN are matched against IRS records, why required checks fail, and suggested possible names.
- [Understanding eCBSV Verification results](https://help.withpersona.com/articles/20fre6ee6PAhw20p8HbJQy/): Read an eCBSV Verification result: how name, birthdate, and SSN match SSA records, with per-attribute Match, No match, or Not evaluated results.
- [Creating a Verification](https://help.withpersona.com/articles/3wK7xYJEsovSTTaZTAjXuU/): Create Verifications in an Inquiry flow, within a Workflow, or via API, using Verification Templates for types like Government ID, Selfie, and Database.
- [Using filters and saved views of Verifications](https://help.withpersona.com/articles/XPDAK8B0IhHdIzMNnp9Z2/): Filter the Verifications index page by date, status, checks, or templates, customize columns and gallery view, and save the setup as a reusable Saved View.
- [Configuring AAMVA Verification checks](https://help.withpersona.com/articles/70vgYw92xPjkiRr3vYfity/): Configure AAMVA Verification: review available checks in the Dashboard reference, choose which to require, and edit required checks on the template.
- [Configuring Phone Number Verification checks](https://help.withpersona.com/articles/3H1WgY3MudxrGPuWXNKUrr/): Configure Phone Number Verification: choose required checks and set maximum confirmation code attempts, 5 by default, to balance fraud risk and conversion.
- [Configuring Phone Carrier Verification checks](https://help.withpersona.com/articles/6vzG3oBemDTsY8O9f60LIP/): Choose which Phone Carrier Verification checks to require, then edit required checks in the template to balance fraud prevention and conversion.
- [Configuring Email (2FA) Verification checks](https://help.withpersona.com/articles/3mzQOBIo04bdvYLxtnaf4y/): Configure Email (2FA) Verification: choose required checks and set maximum confirmation code attempts, 5 by default, to balance fraud risk and conversion.
- [Configuring TIN Verification checks](https://help.withpersona.com/articles/6djvQohDhDGRoMlzXdyIQQ/): Choose which TIN Verification checks to require, then edit required checks in the template to balance fraud prevention and conversion.
- [Configuring Business Registry Verification checks](https://help.withpersona.com/articles/6Np8Pewsq9M1fGm6rREodJ/): Configure Business Registry Verification by reviewing the checks available on the template and choosing which of them an Inquiry has to pass.
- [Configuring Business Website Verification checks](https://help.withpersona.com/articles/2zln3Po21i6Tid56ZIzQM1/): Choose which Business Website Verification checks to require, then edit required checks in the template to balance fraud prevention and conversion.
- [Configuring Document Verification](https://help.withpersona.com/articles/0LPHPwIBZKQI8G7t24zKd/): Configure Document Verification with Document Groups: set classifications, extractions, checks, and insights per document type for an Inquiry flow or API.
- [Collection only mode for Document Verification](https://help.withpersona.com/articles/v3Kx7qR2mN9pW4tY8bH6jD/): Collect documents for manual review without running extractions, insights, classifications, or checks, and accept larger files and more file types.
- [Modifying Gov ID names & country specific localization](https://help.withpersona.com/articles/12HrXbcNbOnlsFJvI1uBNE/): Rename Government ID types per issuing country in an inquiry template so users see the local ID name, then auto-translate it with Translate All.
- [Using checks that compare Inquiry and Account data in Government ID Verification](https://help.withpersona.com/articles/1rP2K32vfelQX6406OYi5j/): An overview of Government ID Verification checks that compare submitted ID data against the Inquiry or the user's Account, including Repeat detection.
- [Correlated Verifications overview](https://help.withpersona.com/articles/Hle9tEjLOPc7iQI6SlG1sJ/): Correlated Verifications compares Selfie and Government ID images against recent submissions and flags the closest visual matches for review.
- [Making Digital IDs and Selfie work](https://help.withpersona.com/articles/6nDg4pW8yK2sR9cV5tH1mQ/): Learn when portrait availability and verification order allow a Selfie-to-ID comparison after a Digital ID check.
- [Setting up Korea Digital ID verification](https://help.withpersona.com/articles/1ZMj0uplMIASkE8qUm0qox/): Verify South Korean users with Korea Digital ID through KCB phone, credit card, or i-PIN, and learn how to get it enabled and added to your flow.
- [Government ID Verification](https://help.withpersona.com/articles/5vXD7S7pQCq8Q9Z4RztxLw/): Verify government IDs such as passports and driver's licenses from 200+ countries with configurable checks, run via Inquiries or API.
- [Selfie Verification](https://help.withpersona.com/articles/1l0WTbR5UsfiggNDPWbnUp/): Compare a selfie to a Government ID portrait with a three-point composite and liveness checks to confirm the individual is physically present.
- [AAMVA Verification](https://help.withpersona.com/articles/1wiQ7wAhmnKh6mesCGopKl/): Check a US driver's license or state ID against DMV databases via AAMVA. Covers required inputs, checks, setup options, and uncovered states.
- [Database Verification](https://help.withpersona.com/articles/7dcdaIsMttmPUZ2ZelRbZD/): How Database Verification checks name, date of birth, address, and other attributes against authoritative data sources, plus Match Groups and plan access.
- [TIN Verification](https://help.withpersona.com/articles/2lGG2fqJwUO9ziVAFZNeTG/): TIN Verification checks a name and Taxpayer Identification Number against IRS records. Covers ITIN, EIN, and SSN support and status values.
- [VAT Verification (European Union & United Kingdom)](https://help.withpersona.com/articles/7zCCnX7CTtGHo5PdXFgzO3/): VAT Verification confirms a VAT number and country code match official EU (VIES) or UK registries. Covers DAC7 use cases, inputs, and downtime caveats.
- [Document AI](https://help.withpersona.com/articles/2ipL09vsPcus5OXuOXdeO9/): The Document AI Verification classifies, extracts, and validates non-government ID documents like bank statements and W-2s, with fraud checks.
- [Business Registry Verification](https://help.withpersona.com/articles/3pkLBWKg5wIQJru7PATxBc/): Verify a business against government registries in about 130 countries using name, address, and registration number, with country-specific match groups.
- [Business Footprint Verification](https://help.withpersona.com/articles/1y9RqYAemIZn2jFK1HlEgS/): Verify a US business exists by matching its name and address against commercial data sources rather than government registries, for KYB and fraud checks.
- [Business Website Verification](https://help.withpersona.com/articles/6YMwMNVZpOYO4n6bpUhokY/): Learn how the Business Website Verification works and how it can assist with verifying the validity and legitimacy of a business's website during KYB.
- [Phone Carrier Verification](https://help.withpersona.com/articles/7nbNgynP75u1YE4pLcV75L/): Verify a phone number by checking the legal name and number against global carrier databases, confirming the number is associated with that individual.
- [Email (2FA) Verification](https://help.withpersona.com/articles/2FauPy2tquCwnyeMjtpVly/): Verify a user controls an email address with a two-factor confirmation code, and configure required checks and maximum code retries.
- [Phone Number Verification](https://help.withpersona.com/articles/5tWkS5L9FJclUINe6kZtz7/): Verify ownership of a phone number with two-factor authentication via text, often used as added friction in onboarding or reverification flows.
- [Brand Asset Verification](https://help.withpersona.com/articles/2idIkprjWl5OBRAb5iOvZ6/): Brand Asset Verification checks a business's submitted logo for sensitive content, presence on its website, and conflicts with public trademark registries.
- [Capital One Airkey Verification](https://help.withpersona.com/articles/3vfC888hWQ1QfWjIwiHp2Y/): Verify users with a Capital One card tap: AirKey reads the card's NFC chip to confirm possession and returns verified cardholder data. In beta.
- [Government ID Verification: Requiring Barcode vs Back of ID](https://help.withpersona.com/articles/2f4jO5REos5aRPIVGEsb0Z/): Configure Government ID Verification to require Back of ID or Barcode capture, and learn which checks need the barcode and how the capture overlays differ.
- [Government ID Verification: Inquiry comparison check](https://help.withpersona.com/articles/1qEE7AZz4NfDuCFqCBF7ZE/): The Inquiry comparison check flags inconsistent details, like name or birthdate, across a user's attempts within the same Inquiry to catch fraud.
- [Government ID Verification: Account comparison check](https://help.withpersona.com/articles/h6kxly8QuyORcWYQFeaEw/): The Account comparison check flags when details on a submitted government ID, like name or birthdate, do not match the values stored on the user's Account.
- [Government ID Verification: Repeat check](https://help.withpersona.com/articles/6pGzYouPWF1Z4SKzLWRMT5/): The Repeat check flags a Government ID when both its details and portrait match an ID on a different Account in your Organization.
- [Documents: Document Groups](https://help.withpersona.com/articles/2tUC2D9VeLsyPtgBo5KYzX/): Document Groups let one Document Verification Template apply different classifications, extractions, checks, and insights per classified document type.
- [Documents AI/Verification: Recency/Effective Detection Check](https://help.withpersona.com/articles/33Fwf26bO4YWhp0k0RJaoP/): Configure the Recency/Effective Detection Check to reject documents older than a set window, 90 days by default and 365 recommended for KYB templates.
- [Documents AI/Verification: Expired Detection Check](https://help.withpersona.com/articles/2iV2kP8Nl0duaXEZVvKiCq/): Configure the Expired Detection Check in Document Verification to flag or reject IDs past their expiration date, such as passports or driver's licenses.
- [Document AI: Document Fields Configurations](https://help.withpersona.com/articles/5l5OxysTOoxtbizpSe3nyP/): Configure Document Fields on Document Verification Templates to store extracted and Document AI data as structured fields for Workflows, Cases, and APIs.
- [Document AI: Insights Configurations](https://help.withpersona.com/articles/2Y9GwZE2JRwND63LUDbQBs/): Add AI-powered Insights to a Document Verification Template to analyze documents, returning open-ended text or a choice from predefined options.
- [Document AI: Extraction Configurations](https://help.withpersona.com/articles/7tNoY1RqC6YvEGEV1VhSZn/): Set up custom extractions or Persona-managed presets from the Extraction Library on a Document Verification Template, and compare them to Inquiry fields.
- [Document AI Enhanced](https://help.withpersona.com/articles/77WsxmlXGQNgCfvn3B4cgr/): For organizations sensitive to fraud, the Document AI Enhanced Verification offers Persona's most advanced suite of fraud detection capabilities.
- [Phone Number Verification configurations](https://help.withpersona.com/articles/b7QGmmyYmPjDHviBomQG7U/): Two settings sit on a Phone Number Verification Template: which checks are required, and how many confirmation code attempts an end user gets.
- [Phone Carrier Verification configurations](https://help.withpersona.com/articles/eTURFSRPYmBE2eVzVgel7O/): What a Phone Carrier Verification Template controls: the set of carrier data checks it requires, and how much end user data those checks can draw on.
- [Email (2FA) Verification configurations](https://help.withpersona.com/articles/WA5Fwa8YGGj06MkiHZKSnf/): Where the Email (2FA) Verification check settings live, what required checks and the confirmation code attempt limit do, and when to change them.
- [TIN Verification configurations](https://help.withpersona.com/articles/kJPRxhbG4sTrY3sHw2PscF/): The settings on a TIN Verification Template, which checks have to pass against IRS records, and the two Dashboard paths for editing them.
- [Business Registry Verification configurations](https://help.withpersona.com/articles/ivfWDBvfCJ530bWa8785dh/): Required checks, country specific match groups, and per check options on a Business Registry Verification Template, plus who can change each one.
- [Business Website Verification configurations](https://help.withpersona.com/articles/p5KNU3JclqyJU5XxEra5uE/): Required detection checks and LLM provider selection on a Business Website Verification Template, and what each choice changes about the result.
- [Document AI: QR Code Extraction](https://help.withpersona.com/articles/ULKkooZJOfaKUQ2ARRruY/): The Document AI Verification can decode a QR code on a document, open the linked government website, and extract fields to verify the document's data.
- [AAMVA Verification configurations](https://help.withpersona.com/articles/f5uBe18fdmlv6KVeFl6m8W/): Where the AAMVA Verification check settings live in the Dashboard, what they control, and how a required check changes an Inquiry outcome.
- [Database Verification configurations](https://help.withpersona.com/articles/NfkigSW02zMQMUNMDT8j3r/): The settings on a Database Verification Template: required checks, acceptable countries, and the match requirements behind the Identity Comparison check.
- [Government ID Verification configurations](https://help.withpersona.com/articles/f3mEBNsf4SfmsUBE3ON9ot/): One template controls three things: which checks are required, how an end user captures the ID, and which countries and ID types are accepted.
- [Selfie Verification configurations](https://help.withpersona.com/articles/6klAhoMzfALFRcztwe0DbH/): Selfie settings cover required checks, how many poses an end user captures, which Government ID the selfie is compared against, and capture methods.
- [Document Verification: Classifications and document types](https://help.withpersona.com/articles/CwVf9zu898TDfypOGCV4KU/): Classifications tell a Document Group which document types it accepts or rejects, and that list is what decides the Type Detection check.
- [Government ID Verification: Front and back of IDs](https://help.withpersona.com/articles/KR48PLD6FAiR9xCpX2VISi/): Required sides decide whether an end user submits the front of an ID, the back, or both, and the answer can differ by country and by ID type.
- [Government ID Verification: Accepted fallback ID types](https://help.withpersona.com/articles/uEtxXj2xtktMliHXUwySKs/): A fallback ID type lets a Government ID Verification still pass when an end user submits a different document from the one they selected.
- [Government ID Verification: Allowed ID types](https://help.withpersona.com/articles/JR7zNCB5H7C4lzR1jntt6h/): Allowed ID types are the documents a Government ID Verification accepts, set per country and editable one country at a time or across all of them.
- [Database Verification: Match requirements (United States)](https://help.withpersona.com/articles/MHeAHz7GKAUsDsDtJQzjSM/): For Database Verifications covering the United States, match requirements set the comparison method and the threshold at which a field counts as a match.
- [Database Verification: Match requirements (Non-US and International)](https://help.withpersona.com/articles/xeEDU6HFZaFR3sjrJp25F3/): Outside the United States a Database Verification field is set to full, partial, or none, and each field maps to a single comparison check.
- [Database Verification (Argentina)](https://help.withpersona.com/articles/6i6RdAJ7eyqaRhNPblSHYG/): Verify name, birthdate, DNI number, and address against authoritative Argentinian databases with the pre-built Database Verification (AR) solution.
- [Database Verification (Austria)](https://help.withpersona.com/articles/3UMJDeZWz1I8ImIg3lqX2v/): Verify a user's name, birthdate, and address against authoritative Austrian databases with the pre-built Database Verification (AT) solution.
- [Database Verification (Australia)](https://help.withpersona.com/articles/1HSUi4TdsbMzfsLullRHn5/): Verify name, birthdate, address, and a national ID such as a Driver's License, Passport, or Visa Number against authoritative Australian databases.
- [Database Verification (Belgium)](https://help.withpersona.com/articles/SnN4rCRN0kIOPmLzmbEXM/): Verify name, birthdate, National Register Number, and address against authoritative Belgian databases with the Database Verification (BE) solution.
- [Database Verification (Brazil)](https://help.withpersona.com/articles/4UlvD3yCi6J3AID5Y0Ch4D/): Verify name, birthdate, CPF number, and address against authoritative Brazilian databases with the pre-built Database Verification (BR) solution.
- [Database Verification (Canada)](https://help.withpersona.com/articles/2IL3xJXAPN3oBfFWn71W0f/): Verify name, birthdate, Social Insurance Number (SIN), and address against authoritative Canadian databases with the Database Verification (CA) solution.
- [Database Verification (Chile)](https://help.withpersona.com/articles/6EsXi2HWavPq5nhgll0f8u/): Verify name, birthdate, Rol Unico Tributario (RUN), and address against authoritative Chilean databases with the Database Verification (CL) solution.
- [Database Verification (China)](https://help.withpersona.com/articles/17JEhcbrlXtyI92KDPcYzI/): Verify name, birthdate, Resident Identity Card Number, and address against authoritative Chinese databases with the Database Verification (CN) solution.
- [Database Verification (Colombia)](https://help.withpersona.com/articles/5OXR3rcvekhFGWznyhSukd/): Check a user's name, birthdate, address, and NUIP national ID against authoritative Colombian databases, and adjust Identity Comparison match requirements.
- [Database Verification (Czechia)](https://help.withpersona.com/articles/4geauAfDEjrWuIcgUhzhRh/): Check a user's name, birthdate, and address against authoritative Czech databases, and adjust match requirements. Available on select plans.
- [Database Verification (Denmark)](https://help.withpersona.com/articles/63nOZwnvR8lmhzIWEkWSm0/): Check a user's name, birthdate, address, and CPR national ID against authoritative Danish databases, and adjust Identity Comparison match requirements.
- [Database Verification (Finland)](https://help.withpersona.com/articles/5poZM9AtX7hByh6LIxp60c/): Check a user's name, birthdate, address, and henkilötunnus national ID against authoritative Finnish databases, and adjust match requirements.
- [Database Verification (France)](https://help.withpersona.com/articles/7Ancy0PlQNVHK6NZXdsCh4/): Check a user's name, birthdate, and address against authoritative French databases, and adjust match requirements. Available on select plans.
- [Database Verification (Germany)](https://help.withpersona.com/articles/3PjRiGHGK06jjxqUzr9GX6/): Check a user's name, birthdate, and address against authoritative German databases, and adjust match requirements. Available on select plans.
- [Database Verification (Gibraltar)](https://help.withpersona.com/articles/3H1Dad2NK6eqeooXH7jHPs/): Check a user's name, birthdate, and address against authoritative Gibraltarian databases, and adjust match requirements. Available on select plans.
- [Database Verification (Greece)](https://help.withpersona.com/articles/1mUUGKodR7pkE52ccjHN9e/): Check a user's name, birthdate, and address against authoritative Greek databases, and adjust match requirements. Available on select plans.
- [Database Verification (Hong Kong)](https://help.withpersona.com/articles/xKYN5v8aGnA8ii6GpUHrV/): Check a user's name, birthdate, and address against authoritative Hong Kong databases, and adjust match requirements. Available on select plans.
- [Database Verification (Mexico)](https://help.withpersona.com/articles/5HLx8QTKLkyLN0s92K5qee/): Check a user's name, birthdate, address, and a Mexican national ID (CURP or RFC) against authoritative Mexican databases, and adjust match requirements.
- [Database Verification (United Kingdom)](https://help.withpersona.com/articles/6q6M0oFMrqslfk6DuIyqNY/): Verify a user's name, birthdate, and address against authoritative UK databases, and adjust match requirements. Available on select plans.
- [Database Verification (Ireland)](https://help.withpersona.com/articles/5Cl5jlfN1GKYeMmLeVfhfh/): Check a user's name, birthdate, and address against authoritative Irish databases, and adjust match requirements. Available on select plans.
- [Database Verification (India)](https://help.withpersona.com/articles/1Po6oMO55v2CG2NuPMruSK/): Check a user's name, birthdate, address, and an Indian national ID (Driver's License, PAN, or EPIC voter ID) against authoritative Indian databases.
- [Database Verification (Italy)](https://help.withpersona.com/articles/1dKLzW9leXkfV6yqSIJ28x/): Check a user's name, birthdate, address, and a national ID (Carta d'Identità Elettronica or Codice Fiscale) against authoritative Italian databases.
- [Database Verification (Japan)](https://help.withpersona.com/articles/5gnB9TyVFuP9Z4AVRJoPlp/): Check a user's name, birthdate, address, and My Number national ID against authoritative Japanese databases, and adjust match requirements.
- [Database Verification (Kenya)](https://help.withpersona.com/articles/2gTrt2bnoBlFumtloD1c6s/): Check a user's name, birthdate, address, and a Kenyan national ID (Kitambulisho, Passport, or Alien Card Number) against authoritative Kenyan databases.
- [Database Verification (Malaysia)](https://help.withpersona.com/articles/6z21pQcBEob3tYyihvRJX6/): Check a user's name, birthdate, address, and NRIC (Kad Pengenalan Malaysia) national ID against authoritative Malaysian databases.
- [Database Verification (Netherlands)](https://help.withpersona.com/articles/756s9IDC5XD9I3DoMOJZ9b/): Check a user's name, birthdate, and address against authoritative Dutch databases, and adjust match requirements. Available on select plans.
- [Database Verification (New Zealand)](https://help.withpersona.com/articles/L8ZNjU25zPICYLgrhasHe/): Check a user's name, birthdate, address, and Driver's License Number against authoritative New Zealand databases, and adjust match requirements.
- [Database Verification (Nigeria)](https://help.withpersona.com/articles/4mqz5Maigq6eNmOmyK6JGT/): Verify a user's name, birthdate, address, and Nigerian national IDs such as NIN or Bank Verification Number against authoritative Nigerian databases.
- [Database Verification (Norway)](https://help.withpersona.com/articles/NvuiHmTzxVmZ6Lbb0M2zI/): Verify a user's name, birthdate, address, and Fødselsnummer against authoritative Norwegian databases with the prebuilt Database Verification solution.
- [Database Verification (Peru)](https://help.withpersona.com/articles/3r3kzjxxw4BrTZgS5aIlC3/): Verify a user's name, birthdate, address, and Documento Nacional de Identidad (DNI) against authoritative Peruvian databases.
- [Database Verification (Philippines)](https://help.withpersona.com/articles/jcJ7nSXRVAd72dv2jWvgO/): Verify a user's name, birthdate, and address against authoritative Filipino databases with the prebuilt Database Verification (PH) solution.
- [Database Verification (Poland)](https://help.withpersona.com/articles/10Os6SZDkfjs8XgsKJwZeA/): Verify a user's name, birthdate, address, and national ID such as a driver's license, PAN, or voter ID number against authoritative Polish databases.
- [Database Verification (Portugal)](https://help.withpersona.com/articles/20KBm03FF2SS6E9NImPOVG/): Verify a user's name, birthdate, and address against authoritative Portuguese databases with the prebuilt Database Verification (PT) solution.
- [Database Verification (Singapore)](https://help.withpersona.com/articles/15VjbjAM7lEwX1qgFFCPLU/): Verify a user's name, birthdate, address, and NRIC against authoritative Singaporean databases with the prebuilt Database Verification (SG) solution.
- [Database Verification (South Africa)](https://help.withpersona.com/articles/qQoTTJj7lgX8nJD9YHck5/): Verify a user's name, birthdate, address, and South African Identification Number against authoritative South African databases.
- [Database Verification (Spain)](https://help.withpersona.com/articles/4IiqxqI8jYevecdGxxks84/): Verify a user's name, birthdate, address, and Spanish national IDs (DNI, NIE, or NIF) against authoritative Spanish databases.
- [Database Verification (Sweden)](https://help.withpersona.com/articles/7xbL0J6yB9aNFb08iG15Ah/): Verify a user's name, birthdate, address, and Personal Identification Number (PIN) against authoritative Swedish databases.
- [Database Verification (Switzerland)](https://help.withpersona.com/articles/EE3zMYWLlsyN95jInHEqK/): Verify a user's name, birthdate, and address against authoritative Swiss databases with the prebuilt Database Verification (CH) solution.
- [Database Verification (Thailand)](https://help.withpersona.com/articles/7AqWqZXpdNwTx6TU5slrMJ/): Verify a user's name, birthdate, address, and Citizen Identification Number against authoritative Thai databases.
- [Database Verification (Turkey)](https://help.withpersona.com/articles/27tGsKamP6gLvKdM8WopyK/): Verify a user's name, birthdate, address, and Türkiye Cumhuriyeti Kimlik Numarası (T.C. Kimlik) against authoritative Turkish databases.
- [Verification Analytics](https://help.withpersona.com/articles/4EPdW2jxFFfKNM4jiQUBkn/): Verification Analytics shows volume and pass rates by verification type and per check, with filters for capture method, ID class, and issuing country.
- [Verification exports](https://help.withpersona.com/articles/rMo9KBIU8zliPHrF1WOLGr/): Verification records leave the Dashboard as one CSV per Verification type, carrying every check and result the Dashboard shows for that Verification.
- [Escalated Verifications overview](https://help.withpersona.com/articles/254hfSuncHBVK9oAnpMJm5/): Run asynchronous fraud checks after a GovID or Selfie verification finishes, and get a verification.escalated webhook when models flag medium or high risk.
- [Does Persona offer eCBSV database verification?](https://help.withpersona.com/articles/rba1MDhszCuuYr4xuJKYX/): Yes, Persona offers eCBSV (electronic Consent Based Social Security Number Verification) to qualifying customers.
- [Where do I find a coverage map or coverage details for the Government ID Verification type?](https://help.withpersona.com/articles/1hnyPTQiMmbl5FjdttJ7SC/): Find which countries and ID types Government ID Verification supports in the Dashboard under Documentation > Coverage Map.
- [Where do I find a coverage map or coverage details for the Database Verification type?](https://help.withpersona.com/articles/kXgdUdfFqp6RlznUp3Y1f/): Find which countries and attributes Database Verification supports in the Dashboard under Documentation > Coverage Map, on the Database tab.
- [Where can I see a coverage map of which countries Persona can support?](https://help.withpersona.com/articles/2e5oF5LSDBKT0ZsYaj45in/): Find country coverage maps for Government ID, Database, Document AI, and KYB verification in the Dashboard under Documentation > Coverage Map.
- [How can I see which verification checks are "Required" for an Inquiry?](https://help.withpersona.com/articles/5EeIyqSfk4dCofx7MN3jpn/): Open an Inquiry in the Dashboard, go to its Verifications tab, and check the Required column in the Checks table for each Verification attempt.
- [Why does a Database Verification fail?](https://help.withpersona.com/articles/1RCzLCq4tUjDUjkb2Pwrve/): Common reasons a Database Verification fails, from typos and thin-file users to out-of-date records, plus settings and Reports that can help.
- [What is a Required Verification Check?](https://help.withpersona.com/articles/3K8D1gIoUcAtYScf9nlrh7/): A required Verification Check must pass for an Inquiry to be marked completed. See which checks are required and how to change them by plan.
- [How do I bulk configure the allowed Government ID types?](https://help.withpersona.com/articles/14uJWMoWKqpKjKvsCCJI9D/): Bulk edit allowed ID types for Government ID Verification: select countries in the Inquiry Template, then add or remove ID types like Passport in batches.
- [Difference between Document Number and Identification Number?](https://help.withpersona.com/articles/nZJb6vC11Gd2An9VURlGy/): How the identification-number and document-number fields differ on a Government ID, using a California driver's license DL and DD as the example.
- [Why should I disable image uploads?](https://help.withpersona.com/articles/3bU3AKdWw5gSN8DxWQVv8p/): Disabling image uploads requires live camera capture, which gives the electronic replica check more signals and makes submitted IDs harder to manipulate.
- [How can I use an existing inquiry template with the AAMVA verification solution?](https://help.withpersona.com/articles/K8vbSyXEh92a83t222FfX/): Plug an existing inquiry template into the AAMVA solution by mapping Government ID fields like issuing_authority, issue_date, and expiration_date.
- [Why is a Database Verification stuck in "initiated" status?](https://help.withpersona.com/articles/6VLy1pgzsurhTXEybhn2S0/): A Database Verification stuck in Initiated status usually means required fields were missing from the API request, so the verification could not run.
- [What do the various Database Verification statuses mean?](https://help.withpersona.com/articles/382VuPIqELyr8osOxwkY3S/): Database Verification statuses explained: Initiated, Submitted, Passed, Failed, and Canceled, and what each says about where the verification stands.
- [Can I download the results of verifications done by Persona?](https://help.withpersona.com/articles/1BIDOoAUE53fnSCtua7Rgj/): Yes. Verification results, checks, documents, and reports can all be retrieved through Persona's API; see the API Reference for details.

## Relay

Confirm a claim about a user without handling their identity data.

- [Relay](https://help.withpersona.com/articles/FTAuKBlqXIUaKHv654ng26/): Relay confirms one claim about a user, such as an age threshold or live presence, and returns only the result, keeping identity data out of your systems.
- [Relay Claim Types](https://help.withpersona.com/articles/fs9Ltq5qsQvrVZWBOMz6L0/): A claim type defines what Relay confirms about a user and the assurance level behind it. Pick one by market and use case, and see its methods and ID.
- [Relay Privacy Pass tokens](https://help.withpersona.com/articles/6FCv4K8oyo5VoUU4lBEGz3/): Privacy Pass is the IETF-standard token your server redeems for a Relay claim result. Blind signatures keep issuance and redemption separate.
- [Integrating Relay](https://help.withpersona.com/articles/cOtN25GojXD3Ou6Bz5xADy/): A Relay integration pairs a client-side verification with a server-side session and claim result retrieval. Store the redeemed result as your audit trail.
- [Relay: Live Human Presence Claim Type](https://help.withpersona.com/articles/ytHNjFfek8K22wv85UPgVS/): Live Human Presence confirms a real, live person is present via a liveness selfie, for signup and anti-bot use. Copy the claim type ID in the Dashboard.
- [Relay: Age 18+ Germany Claim Type](https://help.withpersona.com/articles/1YmFLdMqZZ2ADEF8QJUI81/): The Age 18+ Germany claim type checks whether a user meets an 18+ threshold via facial age estimation or document with selfie, per KJM guidance.
- [Relay: Age 18+ United Kingdom Claim Type](https://help.withpersona.com/articles/7qr5XFuzcdFKXLAjiZRszz/): Age 18+ United Kingdom checks an 18+ threshold via ACCS 1:2020 Level 3 certified facial age estimation or document with selfie, informed by Ofcom guidance.
- [Relay: Age 18+ Verified Claim Type](https://help.withpersona.com/articles/HOsbmRJvAh16CPCcttrbOf/): Age 18+ Verified checks an 18+ threshold with a government ID plus live-bound selfie, informed by ISO 27566-1. The general-purpose 18+ option.
- [Relay: Age 18+ France Claim Type](https://help.withpersona.com/articles/Yr2ss9FNvPiwhcdIPFA42E/): The Age 18+ France claim type checks an 18+ threshold under ARCOM double anonymat expectations. The result omits the methodology field to preserve privacy.
- [Relay: Age 18+ Italy Claim Type](https://help.withpersona.com/articles/9C0CEfKIvFk0RjluwAVDRL/): The Age 18+ Italy claim type checks an 18+ threshold using methods informed by AGCOM guidance. The result omits the methodology field to preserve privacy.
- [Relay: Age 18+ Brazil Claim Type](https://help.withpersona.com/articles/e8gUuoc6KFdtMVx9gq2ooW/): The Age 18+ Brazil claim type checks whether a user meets an 18+ threshold via facial age estimation or document with selfie, per Brazil's Digital ECA.
- [Relay: Age 18+ Australia Claim Type](https://help.withpersona.com/articles/E8C3iBv9T7XIDbRXLtj8Zk/): The Age 18+ Australia claim type checks whether a user meets an 18+ threshold via facial age estimation or document with selfie, per the Online Safety Act.
- [Relay: Age 16+ Australia Claim Type](https://help.withpersona.com/articles/jqLA7Ri4cb5zgXPSGeq3nn/): The Age 16+ Australia claim type checks whether a user meets a 16+ threshold via facial age estimation or document with selfie, per eSafety guidance.
- [Relay: Age 21+ Verified Claim Type](https://help.withpersona.com/articles/3O6ZjBIJcLDH1bVoDFCWyA/): Age 21+ Verified checks a 21+ threshold with a government ID plus live-bound selfie, informed by ISO 27566-1. Document only, no age estimation.
- [Relay: Embedded Widget](https://help.withpersona.com/articles/KdzrTAbJUJCMKwhmPy3WeD/): The Embedded Widget renders a Relay verification inside your web page as a checkbox-style step, shipped as the @persona/relay npm package.
- [Relay: Hosted Flow](https://help.withpersona.com/articles/CMPajCawApr2f359BF9lUb/): Hosted Flow runs a Relay verification on a Persona-hosted page. It accepts no referrer and does not redirect back, so your server polls for the result.
- [Relay: iOS and Android](https://help.withpersona.com/articles/wXsJwROMPcovoF1BZXlD9T/): Run Relay in native iOS and Android apps through the Persona mobile SDKs, starting from a Relay session access token. Requires iOS 3.5.0 or Android 2.47.0.
- [Relay: Light, dark, and auto theme](https://help.withpersona.com/articles/C9zRnkipOjmKNO1PL4DnR0/): Set the Relay theme to light, dark, or auto. Auto follows the device setting and is the default; it is set in your integration, not the Dashboard.
- [Relay: Encrypting the claim payload with your own key](https://help.withpersona.com/articles/T4coUO8xleZIoWKnNZvYRk/): Supply your own public key when creating a Relay session so the claim payload comes back encrypted and only your server can read it. Persona recommends it.

## Reports

Enrich identity profiles with a range of authoritative data sources.

- [Reports Overview](https://help.withpersona.com/articles/hI9YUPxjW7v46pFfyk6J1/): Reports pull information from authoritative and non-authoritative data sources to enrich identity profiles beyond what users submit in an Inquiry.
- [Report Templates Change Management](https://help.withpersona.com/articles/4H04oOmzQRhVgVXrmt9GHC/): Report Templates have no versioning: saved changes apply at once to new Reports, with no draft mode or history. Existing Reports keep their original setup.
- [Running reports and reviewing matches](https://help.withpersona.com/articles/042goubhldtkoKAA6AmiZ/): Run Reports manually or in bulk by CSV, or automatically with a Workflow after an Inquiry completes, then route matches to Inquiry review or a Case.
- [Report Templates in Platform Connections](https://help.withpersona.com/articles/M25qszX9Ke7ECMTFVhmCyv/): Reports are usually run by automation, so Created By is the tab that matters for a Report Template: it names the Workflows that run it.
- [Reports Status](https://help.withpersona.com/articles/3GUjrXmwigjXHRX4U29DTt/): What pending, ready, and errored mean for a Report, and why status says nothing about whether the Report matched.
- [Re-run a Report / Flag Issue](https://help.withpersona.com/articles/3mQ9txwDLQu4qeBgGmKcIR/): Re-run a Report outside its recurrence schedule, review the full Report History of runs and actions, and flag an issue to Persona support.
- [Bulk create a Report](https://help.withpersona.com/articles/1rzpXVJt1tTpRdhPuhaIkX/): Create Reports in bulk on paid plans: download a CSV template from the Dashboard, fill in your records, and upload it. Each CSV can hold up to 10,000 rows.
- [Test your Report by triggering hits](https://help.withpersona.com/articles/56sLAbSytkmI57zpbug3xc/): Trigger example Report hits in the Sandbox with specific test inputs for each Report type, like Kim Jong Un for Watchlist or Boris Johnson for PEP.
- [Creating Reports](https://help.withpersona.com/articles/3qGLZYtRNreVNZHxXAZqhw/): Create a Report three ways: a Run Report step in a Workflow, the Create a Report API endpoint, or manually from Reports > All Reports in the Dashboard.
- [Using filters and saved views of Reports](https://help.withpersona.com/articles/2hGrnweU3N3nMMqteJ4NIr/): Filter the Reports index by date, template, status, tag, or match criteria, and save the configuration as a view you can return to, edit, or delete later.
- [Using functions to remove middle name from Report inputs](https://help.withpersona.com/articles/6OJJ3uGkFfmHEFPH7AGnbM/): Using the Split and At functions in a Workflow to adjust name inputs before a Report runs.
- [How to review Screening Report matches](https://help.withpersona.com/articles/NWRTQpVeAAZA3xxw1Fpjdp/): Open a Screening Report match, disposition each identity hit as a true or false positive, flag material ones, and track every decision in an audit trail.
- [Configuring Watchlist Report](https://help.withpersona.com/articles/3gcpePErNfB1lPrMAcLjeI/): Configure a Person Watchlist Report template: pick category subscriptions or individual lists, and set name, birthdate, and country matching.
- [Configuring Politically Exposed Persons (PEP) Report](https://help.withpersona.com/articles/5GFg31N2oNlxZm5SxLR7nz/): Configure a PEP Report template by choosing which PEP risk classes to screen, setting match filters, and tuning name and birthdate matching.
- [Dismissing Report matches](https://help.withpersona.com/articles/2aIx2l7MNTh62ZhKcIqD7o/): Dismiss false positive matches on Watchlist, PEP, and Adverse Media Reports in the Dashboard, and let a recurring Report resume.
- [Setting name match requirements for Reports](https://help.withpersona.com/articles/1FOJzuI3uMFmcDuR5zkged/): Control how closely a name must match a source list entry with Exact, Strict, Tolerant, or Custom options, covering aliases, typos, and fuzziness.
- [Screening Report](https://help.withpersona.com/articles/4qlOluQAU5mZdMTSWufij6/): Consolidate Watchlist, Adverse Media, and PEP screening for people and businesses into one report for KYC, KYB, AML, and due diligence.
- [Address Lookup Report](https://help.withpersona.com/articles/79VIhKIprbykNbIDkzkAHt/): The Address Lookup Report returns metadata for a US address, including USPS deliverability, residential vs commercial type, and PO Box or CMRA flags.
- [Adverse Media Report](https://help.withpersona.com/articles/7K0LSbrfPvUsuBHGCjUhsr/): Screen an individual against 300+ million global news articles for negative information, with matches grouped by entity resolution and sorted by relevance.
- [Business Adverse Media Report](https://help.withpersona.com/articles/7wGfEzTPrmtHdt9FzZbS1m/): Screen a business against 300+ million news articles to surface unfavorable media, see match categories and relevance, and set up match webhooks.
- [Business Watchlist Report](https://help.withpersona.com/articles/4y3oaeL7pc2f5DHKT50smE/): Screen a business against 100+ global sanctions and warnings lists for KYB, run automatically after a KYB Inquiry or manually.
- [Crypto Address Watchlist Report](https://help.withpersona.com/articles/562IPh6XJ91ekE3kAEOrLj/): Check a crypto wallet address against OFAC sanctions for AML compliance, and get the associated individual and wallet addresses on a hit.
- [Email Risk Report](https://help.withpersona.com/articles/4IqHs9oWE6ihGakWUzYCcL/): Assess the fraud risk of an email address using signals like disposable status, spam traps, deliverability, domain age, and leaked credentials.
- [Phone Risk Report](https://help.withpersona.com/articles/6MsSJ5GQjHhtIN0xxLLeby/): Assess the fraud risk of any global phone number, with a risk score, 12 possible phone types, carrier, and an allow, flag, or block recommendation.
- [Politically Exposed Person Report](https://help.withpersona.com/articles/116MoqsoZ0B5FYkdR8Hufp/): Screen an individual to see if they hold a prominent government function or are a relative or close associate, with matches grouped into four risk classes.
- [Profile Report](https://help.withpersona.com/articles/tk722HpTwHvVx3wQxiM9j/): Enrich partial PII such as a phone number or last 4 SSN digits into related identity data for KYC and CIP compliance; US B2C eligibility applies.
- [Watchlist Report](https://help.withpersona.com/articles/UQGaDEhkQ7TLAMJsjuXiX/): Screen an individual against 200+ global sanctions and warnings lists by name, birthdate, and country as part of a KYC and AML process.
- [Business Classification Report](https://help.withpersona.com/articles/60dDv0ttzy8rDFNPLaiszs/): Classify a business into NAICS and MCC industry codes from its name and website, and flag high-risk industries like cannabis or gambling.
- [Business Registrations Report](https://help.withpersona.com/articles/4CoTmwLAOugJst2XGScXgb/): Learn how the Business Registrations Report works and the Secretary of State details you can pull from the report.
- [Business Associated Persons Report](https://help.withpersona.com/articles/3pBDySJ0AAqp35RaYmeKzc/): The Business Associated Persons Report surfaces the people behind a US or UK business for KYB. UBO data comes from UK Companies House PSC records.
- [Business Nonprofit Report](https://help.withpersona.com/articles/6NMGFLlOatKM2lA7RNXjta/): Verify a U.S. nonprofit's tax-exempt status and good standing by EIN against IRS, California Attorney General, and Franchise Tax Board data, for CA AB 488.
- [Business Online Presence Report](https://help.withpersona.com/articles/4PXsPj48k67OR26o2ToN5x/): Surface a business's homepage, social media profiles, and third-party review pages to assess online credibility, including for thin-file businesses.
- [NCES report](https://help.withpersona.com/articles/3dDBB5UD9AusBiu0POjn8l/): The NCES Report verifies a U.S. public school from its 12-digit NCES School ID, returning school and district details from the NCES Common Core of Data.
- [Better Business Bureau Report](https://help.withpersona.com/articles/jhDBuvMFielfzLqNO1SUM/): Assess a U.S. business or charity with BBB accreditation, A+ to F rating, complaint counts, and reviews as a third-party reputation signal during KYB.
- [Social Media Report](https://help.withpersona.com/articles/HVISi7lloep5Vy8GVyljRL/): Surface an individual's public profiles across LinkedIn, Facebook, X, Instagram, and GitHub, each with a likelihood score for match confidence.
- [Business Liens Report](https://help.withpersona.com/articles/6xsrP9WjiPfRjRAIYPqrsi/): Learn how the Business Liens Report checks UCC filings and financing statements to evaluate commercial lending risk and support KYB due diligence.
- [Continuous monitoring for Reports](https://help.withpersona.com/articles/7LRMBbxLshF7sCcLhfhwF4/): Run recurrable Reports on a schedule of 1 to 365 days, then pause, resume, or dismiss hits from the Dashboard or API.
- [Reports Analytics in the Dashboard](https://help.withpersona.com/articles/5SEpssTh8X2hgWM4OW1vjD/): See ready rates and match rates per report type in the Dashboard, filtered by date and template, to monitor match trends and tune configurations.
- [Export Report Results](https://help.withpersona.com/articles/1VPjBU6QajQDmMrVZ9E47g/): Download a single Person Watchlist or PEP Report as a PDF, or export groups of Reports as CSV from the Dashboard, up to 10k at a time.

## Sentinel

Collect passive device and network signals at key moments outside a verification flow.

- [Sentinel overview](https://help.withpersona.com/articles/OzIPtG0LQsMTVqp22x0t4Q/): Sentinel collects passive device and network signals outside a verification flow, for account takeover prevention, farming detection, and step-up checks.
- [Integrating Sentinel in web applications](https://help.withpersona.com/articles/m5MQFn7vxjQiZ1nKpnx8e6/): Embed the Sentinel iframe in your webpage, trigger a Transaction with a postMessage call, and pass the required context and reference ID.
- [Integrating Sentinel in iOS applications](https://help.withpersona.com/articles/gXnXPOOmmWjtgWSpvSmBw3/): Add the Persona Sentinel SDK to an iOS project with Swift Package Manager or CocoaPods, then build and trigger a Sentinel event with the Sentinel builder.
- [Integrating Sentinel in Android applications](https://help.withpersona.com/articles/BbLOYiPtcRzaPAeDE7lUGj/): Add the Persona Sentinel SDK to an Android project with Gradle, declare the required permission, then build and trigger a Sentinel event.

## Accounts

Represent and consolidate data about individual end users.

- [Accounts overview](https://help.withpersona.com/articles/2gE7mjjLCIGJPnK6mTyjU9/): Accounts group every Inquiry, Verification, Report, and Case for one person or business. Covers creation, fields, Reference IDs, tags, and redaction.
- [Account Types Change Management](https://help.withpersona.com/articles/5BY5RxcsYj8kS5fbLiuPuu/): Account Types do not support versioning. Saved changes apply immediately to new and updated Accounts, with no draft mode, version history, or rollback.
- [Account Layout Editor](https://help.withpersona.com/articles/geCwuVZ8Akv6t0WOyEpeUa/): Use the Layout Editor to arrange modules, components, and tabs in Account and Case layouts, manage settings, and save changes.
- [Creating custom Account Types and Fields](https://help.withpersona.com/articles/NrM9W6KETzMbzQXgdU3cV/): Create custom Account Types with their own fields, statuses, relations, and actions to model people, businesses, and other entities in Persona.
- [Using Account Identifiers](https://help.withpersona.com/articles/6Iz6sufWpRG5uVSEwoOPJT/): Account Identifiers like email or User ID let you find Accounts in search and find or create them in Workflows. Mark fields unique for 1:1 mapping.
- [Configuring Account views with Layout Editor](https://help.withpersona.com/articles/6vTs9Xe6Z72JKNf8cy4F7w/): Arrange modules like Inquiries, Reports, and Signals on each Account Type with the drag-and-drop Layout Editor, plus height and visibility controls.
- [Creating and setting custom Account Statuses](https://help.withpersona.com/articles/6W3ySuKOa8ez3CEbZYHdcj/): Define per-Account-type statuses like Active or Pending review, set a default, edit or deactivate them, and access them in Workflows.
- [Triggering custom Account Actions for each Account type](https://help.withpersona.com/articles/64EZm9gziZNEwZ9wX2yrU1/): Build one-click Account Actions, macros powered by Workflows that run steps like Run report or Add to list, configured per Account type.
- [Creating an Account Relation](https://help.withpersona.com/articles/1aMbe1XEyhiAHgFz1oOjDj/): Create bidirectional Relations between Account types and Transactions, then set or unset them in Workflows to model owners, buyers, and UBOs.
- [Creating Accounts](https://help.withpersona.com/articles/5O2wfeWGy3cR7jS0rdcd1R/): Create an Account through the API, in a Workflow, or through Importer, and set its Account Type and Reference ID.
- [Merge Accounts](https://help.withpersona.com/articles/4Fd2fd7yJ7UOusVyOeRWRK/): Merge a secondary Account into a primary one from the Dashboard or API, choosing which object types to consolidate and whether to redact the secondary.
- [Using filters and saved views of Accounts](https://help.withpersona.com/articles/1qVr84zUfgoUdh6poTMh5S/): Learn how to filter and save custom views of accounts in the Persona Dashboard to streamline operations and quickly access relevant account data.
- [Creating a Case from an Account](https://help.withpersona.com/articles/7bti8SSaiqW2ETjh7TDQqz/): Create a Case from an Account to review the associated person or business. Attach existing Inquiries and Reports and assign a reviewer.
- [Creating a Report from an Account](https://help.withpersona.com/articles/3DgR5AirdF0NKpTJhVub6U/): Run a Report on the individual or business tied to an Account: pick a report template, fill in its inputs, and see the result in the Account's Reports tab.
- [Creating an Inquiry from an Account](https://help.withpersona.com/articles/4D4JLmYPofDJuYQebxRFJ2/): Create an Inquiry from an Account to verify or re-verify the individual or business: pick a template, prefill fields, and send the hosted flow link.
- [Converting Account Field Types](https://help.withpersona.com/articles/sacgQPxqDMyjPkkEDt2e6o/): Change a custom field's type on Accounts, Cases, or Transactions without renaming its key. Export first: conversion rewrites all stored values.
- [Using Account Data Paths, Data Expressions, and Smart Inputs](https://help.withpersona.com/articles/NNSiSM1ODK7cVZtCOXHBVh/): Reference live Persona data with data paths, data expressions, and the Smart Input tool, including roots, dot notation, functions, and validation.
- [Accounts Field Editor](https://help.withpersona.com/articles/1wcCKHsRP621g13l4iTc85/): Add and configure custom fields on Account Types with the Accounts Field Editor. Set labels, keys, types, default values, and Identifiers.
- [Accounts: Filterable Fields](https://help.withpersona.com/articles/4tTYHY3ruKdtnpAblSqU1Z/): Mark up to 10 fields as filterable per Account Type, then use filters and rules to narrow results on the Accounts index page.
- [Accounts: Data Display module](https://help.withpersona.com/articles/6Fi402JlktrVHNsMAxmEzz/): Show selected fields and metadata about an Account in labeled sections with the Data Display module. Configure formats, data masking, and visibility rules.
- [Accounts: Button component](https://help.withpersona.com/articles/49D6NMIIpG1IplZjGAwpmM/): Add a Button to an Account layout so reviewers can trigger an Account Action in one click. Set its label, action, color, and visibility rules.
- [Accounts: Comments Module](https://help.withpersona.com/articles/geCwuVZ8Akv6t0WOyEpeUF/): Add the Comments module to a Case Template so reviewers can read and post notes, and configure preset comments and visibility.
- [Accounts: Info component](https://help.withpersona.com/articles/1aw7EVFb1M6YFZSLOEwm37/): The Account Info module shows an account's status, account ID, Reference ID, and created and updated timestamps. Choose which fields it displays.
- [Accounts: Layout Resource Modules](https://help.withpersona.com/articles/6XsAeLSbjDP5WaVxuYySa9/): Resource modules pull related Inquiries, Verifications, Reports, Transactions, and more into a Case or Account layout with list or table views.
- [Accounts: List Matches module](https://help.withpersona.com/articles/64tz1SDfq1icPpDcqp60QY/): The List Matches module shows all List Matches related to an Account in one place, with dynamic height and visibility controls for the layout.
- [Accounts: Markdown prebuilt modules](https://help.withpersona.com/articles/7Msw5N7pw54kjWPr3weadI/): Display custom Markdown text such as reviewer instructions or section headings in an Account layout, with dynamic height and visibility settings.
- [Accounts: Related Cases Module](https://help.withpersona.com/articles/geCwuVZ8Akv6t0WOyEpeUB/): Surface other Cases that share an account with the current record using the Related Cases module, which lists status, template, and dates.
- [Accounts: Data Table module](https://help.withpersona.com/articles/2vhIcUTWUPSAYC4jHBXzzz/): Configure the Accounts Data Table module: choose a data source, set up columns, map row-level actions, and control who sees the table.
- [Accounts: Data Table Module Columns & Data Display Attributes](https://help.withpersona.com/articles/5ttBY4xJCw022whHA5szzz/): Column and attribute settings shared by the Data Table and Data Display modules: labels, data sources, formats, obscurable values, and visibility rules.
- [Accounts: Gallery module](https://help.withpersona.com/articles/4Z0b6uVX2RrvPG4Zzzzzz1/): Add the Gallery module to an Account type to show ID photos, selfies, and uploaded documents together in one gallery view.
- [Accounts: Graph module](https://help.withpersona.com/articles/iyb1Bl45vXZD5NTLAoCofW/): The Graph module embeds a Graph view on an Account, showing connected Accounts that share properties like an email. Add it and pick a Query Template.
- [Accounts: Inquiry module](https://help.withpersona.com/articles/v53bLLzuCrCm05ILz66GnI/): The Inquiry module lists all Inquiries attached to an Account in a list or table view. Add it and configure the resource, columns, fields, and actions.
- [Accounts: Module Actions](https://help.withpersona.com/articles/nkdqoOq02MnkIW1nAW5bD/): Configure module actions on Data Table and Resource modules so reviewers can run system actions like Update fields or Redact on selected rows.
- [Accounts: Report module](https://help.withpersona.com/articles/llbeFIn0kveEM6TnojbJVX/): The Report module lists the Reports related to an Account in a table or list view. Add it to a layout and configure the resource, columns, and actions.
- [Accounts: Signals module](https://help.withpersona.com/articles/x3E5MEfhCv5CsPdRi7c5uJ/): The Signals module shows Signals collected during an Inquiry on an Account layout. Toggle Signal schemas per object type to give risk context.
- [Accounts: Transaction module](https://help.withpersona.com/articles/fn4ugTFlGivz8b7f4hx2D9/): The Transaction module lists Transactions related to an Account in a table or list view. Add it and configure the resource, columns, and actions.
- [Accounts: Verification module](https://help.withpersona.com/articles/EFEitbNK2hdjJYA8ymaHhs/): The Verification module lists all Verification attempts related to an Account in a table or list view. Configure the resource, columns, and actions.
- [Accounts: Event timeline prebuilt modules](https://help.withpersona.com/articles/5fSyvHVVxzvFqSaFnybqoZ/): The Event timeline module shows all events on an Account and its attached objects in order. Use it to review account history and debug errored Workflows.
- [Accounts: Account module](https://help.withpersona.com/articles/gD7FFKsHbaAata5LRbjWNL/): The Account module shows Accounts related to the one being viewed, such as businesses linked to an individual. Configure the resource and columns.
- [Accounts: Layout Modules](https://help.withpersona.com/articles/FOs0lPKt0IOxyS75IgiIyN/): Reference table of every Account layout module, what each displays, and whether it supports Module Actions, from Inquiry and Report to Graph and Signals.
- [Accounts: Layout Module Visibility options](https://help.withpersona.com/articles/zWAAw3EplHARyOzM88Shgz/): Control which team roles see a layout module by configuring Basic or Advanced visibility rules with fields, conditions, values, AND and OR logic.
- [How do I compare information and reverify individuals using Accounts?](https://help.withpersona.com/articles/3Yo5qPfWb5mGm3FGh0bWKH/): Reverify users by comparing a new Inquiry against the Account or prior Inquiries sharing a reference ID, and troubleshoot failed comparison checks.
- [Can Persona identify the same user from different Inquiries?](https://help.withpersona.com/articles/ZrxCAoTpQ1FFJsaYHs16U/): Link multiple Inquiries to one user by passing the same reference ID, building an Account history you can use for reverification and Workflows.
- [Why should you use Accounts to store all of a single individual's PII and information?](https://help.withpersona.com/articles/3O9c6KbB24OOxvVYMrTetP/): Why consolidate a user's Inquiries into one Account: search all data and documents collected over time, and answer access or deletion requests.
- [What is a reference ID?](https://help.withpersona.com/articles/617EAw0wpwv3J3MGpHUxEb/): A Reference ID is a unique string you set, often your internal user ID, that links Inquiries to one Account so you can re-verify users later.
- [What is the default Account Type when creating an Account?](https://help.withpersona.com/articles/19KBOIPfsnyE2zPyG1AsoC/): The default Account Type depends on how the Account is created. Check Accounts > Types, then review the Inquiry Template step, API call, or Workflow step.

## Workflows

Automate your identity processes.

- [Workflows overview](https://help.withpersona.com/articles/6i3aAp6lBK3FCf08HJgPjh/): Workflows automate identity processes with conditional actions triggered by an event, API call, schedule, or manual run, using a no-code editor or code.
- [Organization-level Workflows](https://help.withpersona.com/articles/4rjJO3TZUWqgcL8DgQkSPq/): How organization-level Workflows behave across environments: one version history, publishing everywhere at once, and a separate state per environment.
- [Workflow Versions and Change Management](https://help.withpersona.com/articles/6YBOe6MD4R9WrwEuQND6jA/): How Workflow versioning works: edit a draft, publish a new version, roll it out to a percentage of runs, and revert from Version History.
- [Workflows FAQs](https://help.withpersona.com/articles/1UNQQ1f6RKFlV0pfSplEKp/): Answers to common Workflows questions on branching, manual runs, scheduling, retroactivity, multiple Workflows per event, and multi-template triggers.
- [Method Chains](https://help.withpersona.com/articles/6ADlpksU5PGtbzlxiT6KEh/): How method chains reference dynamic data in Workflows and branching logic: start at a root object like trigger, follow relationships, and apply operators.
- [Workflows in Platform Connections](https://help.withpersona.com/articles/dTeRlmEIZVcLcGoGsRroGP/): Opened from a Workflow, Connections lists the templates the Workflow can create directly, what happens downstream, and what leads into the run.
- [Platform Secrets](https://help.withpersona.com/articles/nlTpuEIPeSmXpKY4Bgs9ac/): Learn how to securely store and reference sensitive credentials like API keys in Workflows using Platform Secrets.
- [Creating Workflows](https://help.withpersona.com/articles/20Zvcq50493eMUdt7aDhRY/): Create a Workflow in the Dashboard: choose an event, API, or schedule trigger, add action, wait, parallel, or conditional steps, and publish.
- [Duplicating a Workflow](https://help.withpersona.com/articles/1ZfzbWJj6npG535q6GPV4m/): Duplicate a Workflow: open the overflow menu on the Workflow card, click Make a copy, rename it, and review the logic before publishing.
- [Copying steps from one Workflow to another](https://help.withpersona.com/articles/6HOcIrINXAFVIZWOBCzNuw/): Copy steps from one Workflow to another: select them on the Workflow Editor canvas, paste into a new Workflow, then adjust any dynamic variables.
- [Managing Workflow versions and state](https://help.withpersona.com/articles/4cM7g2XVmqM6hicxsy9Js3/): Manage Workflow versions and state: edit drafts, publish versions, stage rollouts, set active or inactive per environment, restore versions, and archive.
- [Trigger Events and Step Types in Workflows](https://help.withpersona.com/articles/4q44atlPvZvBNZAbYJzi3f/): Configure Workflow trigger events and step types, including event, API, and scheduled triggers plus Action, Wait, Parallel, and Conditional steps.
- [Editing Workflow name and description](https://help.withpersona.com/articles/1NALt3kGvjq8RrsLPPTmLP/): Change a Workflow's name and description from the config icon on the Workflow Editor page, under the Name and Description section.
- [Rerun, Resume, or Run New Workflows with Manual Triggers](https://help.withpersona.com/articles/59bQ0AVwLaOTr9TGHTyEzb/): Resume an errored Workflow run from its last failed step, rerun it on the latest version, or create new runs from object IDs or a CSV upload.
- [Testing and auditing your Workflows](https://help.withpersona.com/articles/6hnq0KFsYB3Edjt9ME4E9/): Test and audit Workflows with staged rollouts, Output Steps that surface run data, the Workflow Runs table, and Version History for reverting changes.
- [Test Workflows with Simulate](https://help.withpersona.com/articles/2MsjIjgahao6eq2tOZ6vVG/): Simulate Workflow runs in a Sandbox environment: pick start and end steps, supply a trigger object, and override step inputs or outputs to test branches.
- [Building your first workflow](https://help.withpersona.com/articles/4mdQWhryhXhT9ZTLewWxuy/): Build a Workflow that declines, marks for review, or approves an inquiry using trigger criteria, a conditional step, and inquiry action steps.
- [Workflow Best Practices](https://help.withpersona.com/articles/63hzKuMfRsrD4AWYSQYmcF/): Recommendations for structuring decisioning Workflows: apply tags first, run Reports in the middle, decision the Inquiry at the bottom, place Case steps.
- [Setting up an Inquiry review process using Workflows](https://help.withpersona.com/articles/88I8H0eKR6qEh3O2OyXPl/): Set up Inquiry review in a Workflow: flag Inquiries with the Mark Inquiry for Review step, route them to a Case, or review in the Dashboard without a Case.
- [Tagging Inquiries that fail a specific Verification check, using Workflows](https://help.withpersona.com/articles/5x4G5ZalW1U6TIQCFwtbES/): Build a Workflow that tags Inquiries failing a chosen Verification check, using a Conditional step on trigger.failed_checks and a Tag Object step.
- [Automatically compare IP address location with user-inputted location](https://help.withpersona.com/articles/4mcuRU8tqlKMloQPUiyQp6/): Build a Workflow that compares an Inquiry's IP-based location to its address fields using a Conditional step on inquiry.completed.
- [Using the Send Email Action Step](https://help.withpersona.com/articles/5t1l1MtN0gqHnLcqpPWMGp/): Add a Send Email Action Step to a workflow, format the message in HTML or text, and set up SMTP so emails send from your own domain rather than Persona's.
- [Using Conditional step Operators](https://help.withpersona.com/articles/5HnQvtkzFUkUSo9gdgECnX/): Workflow Conditional step Operators transform data before a condition runs, with chainable functions for arrays, strings, email parsing, and sorting.
- [Using Workflow Variables](https://help.withpersona.com/articles/3tWNwJv7w6ZjmTKcguGyvI/): Workflow Variables store and reference values across steps in one workflow run. Declare a variable with a type and default, then update it during the run.
- [Accessing Persona data in Workflows](https://help.withpersona.com/articles/4lC4iF7RKLohY3wiFLfsw2/): Reference Persona object attributes like inquiry fields in a Workflow and apply string, array, and data type functions to transform that data.
- [Editing logic within a Conditional Step](https://help.withpersona.com/articles/3bFJGcJP8OCRTImxNJ7jYX/): How Conditional steps route Workflow runs: ordered routes evaluated on trigger data, related objects, and verification results, with a catch-all fallback.
- [Workflows: Module step](https://help.withpersona.com/articles/20hu83UClXhWNMnk5etciI/): Workflow Modules are reusable sets of steps called from a parent Workflow. Create modules with inputs and propagate updates to every caller.
- [Workflows: Create Inquiry step](https://help.withpersona.com/articles/nvCvqDw3f4yRuiovvOHQC/): The Create Inquiry step is a Workflow Action step that creates a new Inquiry from an Inquiry Template, optionally relating it to an Account.
- [Workflows: Approve Inquiry step](https://help.withpersona.com/articles/117xjV7kkJYJ1qC3mSvqzn/): Approve Inquiry is a Workflow Action step that approves a specified Inquiry once required verifications pass and no manual review is needed.
- [Workflows: Decline Inquiry step](https://help.withpersona.com/articles/14RSXtT6iqdYd55vqEfUBE/): Automatically decline an Inquiry from a Workflow when required verifications fail and manual review is not needed.
- [Workflows: Mark Inquiry for Review step](https://help.withpersona.com/articles/1bYtJbqmu4UZJ4DXg0BXng/): The Mark Inquiry For Review step is a Workflow Action step that changes an Inquiry's status to Needs Review so your team can manually assess it.
- [Workflows: Inquiry Link Email step](https://help.withpersona.com/articles/6JY0X8SaMlhY7SbuZxXjyH/): Learn how to use the Inquiry Link Email step in Persona Workflows to send automated, customizable email links for user verification inquiries.
- [Workflows: Send Email step](https://help.withpersona.com/articles/27FwSlEyBXBFqP5CJwSzAH/): The Send Email step emails a user from a Workflow, with addresses and content pulled from other steps. It supports HTML formatting with a text fallback.
- [Workflows: Send Inquiry Link SMS step](https://help.withpersona.com/articles/6n1Qeg6I9O4iZ8r5V0N5LH/): Text a user their Inquiry verification link from a Workflow with the Send Inquiry Link SMS step, with a fixed message and adjustable link expiration.
- [Workflows: Send SMS step](https://help.withpersona.com/articles/19Lpb01dayUoovielLfTZd/): Learn how to use Persona's Send SMS Workflow step to automate critical updates and action requests, engaging users effectively via SMS.
- [Workflows: Hubspot steps](https://help.withpersona.com/articles/5iU71LmEUcYyZSo8IEjWl0/): Create, search, and update Hubspot records from a Workflow with the Hubspot Action steps, available through Persona's Marketplace integration.
- [Workflows: Find or Create Account step](https://help.withpersona.com/articles/66GC6EDZ4qysMQLD77WPIQ/): The Find or Create Account step fetches the Account matching an Identifier such as a Reference ID, or creates one with that Identifier if none exists.
- [Workflows: Create Transaction step](https://help.withpersona.com/articles/6yTKeRbCEdxNfYBucXqBZU/): The Create Transaction step is a Workflow Action step that creates a new Transaction when triggered, with the Transaction Type and fields you define.
- [Workflows: Update Transaction Status step](https://help.withpersona.com/articles/7tVM7NL7V9mLUvNZO2q3vw/): The Update Transaction Status step sets a transaction's status from a Workflow. Defaults: Created, Approved, Declined, Needs Review, and custom statuses.
- [Workflows: Create Case step](https://help.withpersona.com/articles/3ly3uUwIUTVih1pkT5dfcE/): The Create Case step is a Workflow Action step that creates a new Case from a chosen Case Template when triggered, routing it to a team for review.
- [Workflows: Assign Case step](https://help.withpersona.com/articles/2jxWr65fU9sQT4oXgxL37b/): Assign Case is a Workflow Action step that assigns a case to a staff member or team so the right people review it and get notified.
- [Workflows: Send Case Message Step](https://help.withpersona.com/articles/1hpRWQSF8KCnWL5koRs1yB/): The Send Case Message step sends a Case message template to a user from a Workflow, as a new message or a reply. Templates live in the Cases Email module.
- [Workflows: Update Case Status step](https://help.withpersona.com/articles/5X9uN2ove7vml7Y6pCqVRx/): The Update Case Status step sets a case's status from a Workflow. Defaults are Open, Pending, Approved, and Declined, and custom statuses can also be used.
- [Workflows: Add Comment to Case step](https://help.withpersona.com/articles/1tc13BeQYGXUWUZZvXfnUI/): Add Comment To Case is a Workflow Action step that adds a note to a case, visible to your team, to keep a record of review decisions.
- [Workflows: Add Case to Queue step](https://help.withpersona.com/articles/535ooKEj1NGAepFelRyyHy/): Add Case To Queue is a Workflow Action step that routes a case to a designated queue, useful for escalation flows and multi-team review.
- [Workflows: Attach Objects to Case step](https://help.withpersona.com/articles/68OO1Ovqk7xRcYUDVMbWYa/): Attach Objects To Case is a Workflow Action step that links Persona objects like Inquiries or Accounts to a case as a snapshot in time.
- [Workflows: Wait step](https://help.withpersona.com/articles/6mS9gS6YULKFIYA6OVQWOB/): Learn how to configure the Wait step in Persona Workflows to pause processes until specific object-based conditions or elapsed time triggers are met.
- [Workflows: Parallel step](https://help.withpersona.com/articles/0Tw682FD90h4MGfL03BgB/): Split a Workflow into branches that all run at once with the Parallel step, then funnel every branch into a shared next step. Not conditional.
- [Workflows: Get List Match step](https://help.withpersona.com/articles/JhJwzlzBVgW4bxNdJJSot/): The Get List Match step checks whether a value matches any item on a predefined Persona list, returning true or false for use in a Conditional step.
- [Workflows: Tag Object step](https://help.withpersona.com/articles/4bC9Bai4hyDj7vKTkw6tpk/): The Tag Object step adds tags to a Persona object such as an Account or Inquiry. Use tags to classify objects, filter them, and support decision-making.
- [Workflows: Copy Tags step](https://help.withpersona.com/articles/5jZLBmvVLUfBYv7bZoVUnv/): Copy Tags is a Workflow Action step that copies tags from one Persona object to another, with an option to exclude specific tags.
- [Workflows: Fetch Persona Object step](https://help.withpersona.com/articles/2eCOz4EmTo8C2jHgMe4HZq/): The Fetch Persona Object step is a Workflow Action step that retrieves a specific object, such as an Inquiry, Case, or Transaction, by its unique ID.
- [Workflows: Update Object step](https://help.withpersona.com/articles/6KtH90sKpJju2uAPbGo5X/): The Update Object step sets or unsets fields on a Persona object such as a Case, Account, or Transaction, with append, push, and remove for arrays.
- [Workflows: Redact Object step](https://help.withpersona.com/articles/48Fu5XOdmd1y5v1xvbCkn8/): Permanently delete PII from Persona objects with the Redact Object step, redacting all fields or selected ones, cascading to downstream objects.
- [Workflows: Loop step](https://help.withpersona.com/articles/2XtEr8q0u1N26rRos2Xrb5/): The Loop step repeats its steps with For each, While, or Map loops, running sequentially or in parallel, up to a maximum of 100 iterations.
- [Workflows: Conditional step](https://help.withpersona.com/articles/36BS5SiFg4jDAPSTC6arD7/): Conditional is a Workflow step that routes a run down one of several if/else branches based on conditions evaluated in order.
- [Workflows: Set Case SLA step](https://help.withpersona.com/articles/6CQVTSr8yNXC1migQcPPDs/): The Set Case SLA step sets a Service Level Agreement deadline on a case, in minutes, hours, or days, to keep investigations on a target time frame.
- [Workflows: Clear Case SLA step](https://help.withpersona.com/articles/5uSJhr6OzAlC9xhazLsXS2/): Clear Case SLA is a Workflow Action step that removes the SLA deadline from a case so it can be reviewed without a time constraint.
- [Workflows: Run Graph Query step](https://help.withpersona.com/articles/1yqPtt4uqQ4C4qttQQTf4Q/): Run Graph Query is a Workflow step that searches all accounts for a matching property value to surface linked accounts and patterns that may signal fraud.
- [Workflows: Run Report step](https://help.withpersona.com/articles/20fGyKJCYgiR9NMY9nlKkN/): The Run Report step generates a Report from a template, pulling external data to check for watchlist hits, politically exposed persons, and adverse media.
- [Workflows: Run Verification step](https://help.withpersona.com/articles/5og9iSBjuzRbdpjHPwMUBH/): The Run Verification step runs a Verification from a template inside a workflow, checking documents, images, and other submitted identity attributes.
- [Workflows: Sync Graph step](https://help.withpersona.com/articles/338LZn4WIhbRurb91DFRQF/): The Sync Graph step syncs an Account's information with the Graph link analysis tool so network data stays current. Selective Sync limits what is synced.
- [Workflows: Calculate step](https://help.withpersona.com/articles/4Jj6MV8iuvPXxWZVO3MaiS/): Perform math on Workflow data with the Calculate step: define variables with operators like add, SUM, or AVG, set a default, and return one value.
- [Workflows: Remove Tag step](https://help.withpersona.com/articles/5CXuPun6KsPA8hzIKRGzsa/): The Remove Tag step is a Workflow Action step that removes one or more Tags from a Persona object, such as an Account or Inquiry.
- [Workflows: Add Item to List step](https://help.withpersona.com/articles/78GxoTrZkNkVTIDkmlkXfF/): Add Item To List is a Workflow Action step that adds data such as email addresses or ID numbers to a Persona list for future matching.
- [Workflows: GPT Generate Message step](https://help.withpersona.com/articles/47mo9PsRf2qgP95wFk1NVQ/): Generate text inside a Workflow with the GPT Generate Message step, using your OpenAI API key, a chosen model, a prompt, and token and style controls.
- [Workflows: Send Slack Message step](https://help.withpersona.com/articles/cWDpbEP9l8WGpM83OWMyy/): The Send Slack Message OAuth step sends a customized message from a Workflow to a Slack user or channel via the Slack integration.
- [Workflows: Pattern of Zendesk steps](https://help.withpersona.com/articles/7AacDvKX06ejFzLBJOB8q3/): Create and update Zendesk tickets and add or remove ticket tags from a Workflow with the Zendesk Action steps, a Marketplace integration.
- [Workflows: Pattern of Salesforce steps](https://help.withpersona.com/articles/6rTfuVypbZNFJZ5ubrG5Ye/): Create, search, and update Salesforce records from a Workflow with the Salesforce Action steps, available through Persona's Marketplace integration.
- [Workflows: Evaluate Code step](https://help.withpersona.com/articles/7eNHMEGyHPLu35oakfyo79/): The Evaluate Code step runs a custom JavaScript function inside a Workflow, with inputs from fields or Persona objects and a configurable return type.
- [Workflows: Custom Functions](https://help.withpersona.com/articles/a173Vc2K1RfXmRwQEQMZZ9/): Custom Functions are JavaScript functions you write once and reuse across your Workflows for logic that built-in functions do not cover.
- [Workflows: Add Item to Face List step](https://help.withpersona.com/articles/gnAr5qyid6E0BOFNAxj2f/): Add Item To Face List is a Workflow Action step that adds an image from a prior Inquiry-based step to a Persona Face List for matching.
- [Workflows: Make HTTPS Request step](https://help.withpersona.com/articles/5QOFu1KYFl4l14DTWSnbV1/): The Make HTTPS Request step sends GET, POST, PUT, PATCH, or DELETE requests to external APIs from a Workflow, with a signed header, retries, and a timeout.
- [Workflows: Schedule Workflow step](https://help.withpersona.com/articles/7GpG4JS4xu4IMSe88rVBM8/): The Schedule Workflow step starts another Workflow on a schedule: a delay after this step runs, or an offset from a date field such as an expiration date.
- [Workflows: Run MX Bank Get Account Owners Report step](https://help.withpersona.com/articles/4uOuGbL0foCuT0dQkHpLwg/): Run MX Bank Get Account Owners Report runs an MX report so you can compare the name on a bank account to the Individual's name.
- [Workflows: Transliterate Fields Step](https://help.withpersona.com/articles/O7EaW2XMechbwEI9gvQ9jq/): Early access: Transliterate Fields romanizes name and address fields written in Chinese, Japanese, Korean, Arabic, Cyrillic, and more to Latin characters.
- [How do I revert to a previously published Workflow Version?](https://help.withpersona.com/articles/nRSotbW2orqTE4RbzPJSNI/): Restore an older Workflow version from Version History, publish it, and choose the environments to activate it in. Requires Edit permission on Workflows.
- [How do I schedule a Workflow based on an ID expiration date?](https://help.withpersona.com/articles/5Mae1yx6yhNfolJjuMaoZB/): Build a scheduled workflow that triggers off a prior completed inquiry's extracted Gov ID expiration date.
- [How to trigger Workflow Runs with Inquiry Created?](https://help.withpersona.com/articles/67ZwVOeicXh9xQdlyKqNRu/): Trigger a Workflow without Enhanced features: set event inquiry.created with a template ID filter, then create prefilled inquiries in Dashboard or API.
- [What are some example use cases of custom code in Workflows?](https://help.withpersona.com/articles/1tvGosU60Q8aijO7A385vV/): Example uses of the Evaluate Code step in Workflows: pull in outside data for decisioning, call a vendor's API, or run custom logic, with a Sift example.
- [How do I get notified when a Workflow is stuck?](https://help.withpersona.com/articles/1wRuVQRKN67X2AWIdvFKTq/): Set up a separate Workflow that triggers off the same inquiry event, waits for a decision status, and notifies you if the first Workflow gets stuck.
- [How can I test changes to a Workflow?](https://help.withpersona.com/articles/3Zml0eNx02a37YPXqWZic4/): Test changes to a Workflow before they affect live traffic. This FAQ links to the guide on Workflow testing strategies.

## Cases

Build and customize review processes that fit your team and business

- [Cases Overview](https://help.withpersona.com/articles/1EJCOF8bL5KRx4pQESw7VB/): Cases is Persona's identity investigation center where your team reviews, investigates, and decides on users, with SLA tracking and audit logging.
- [Case Status](https://help.withpersona.com/articles/2P8swNyjlHKiZPDCy5gnAu/): Create custom Case statuses per template to mirror your review process, require status tags as change reasons, and disable the status switcher with rules.
- [Cases Template](https://help.withpersona.com/articles/5WFMyVPjzgXQNljqg2xf4h/): Create a Case template to configure the Case UI with drag-and-drop modules and tabs, plus custom statuses, actions, assignment policies, and notifications.
- [Case Layout Editor](https://help.withpersona.com/articles/2f3VkwOHqq202m9kjOYyGk/): Arrange modules, components, and tabs in a Case or Account layout with the drag-and-drop Layout Editor, and manage fields and statuses in Settings.
- [Case Actions](https://help.withpersona.com/articles/3QokSTOfV7ZC7hNDPQ5HnT/): The two kinds of one-click action a reviewer can run from inside a Case, and when to reach for one instead of letting a Workflow decide.
- [Case Templates and Change Management](https://help.withpersona.com/articles/21zoRbGL1FxKkbgBwc7ZLI/): Case Templates have no versioning: saved edits apply at once to new Cases, with no draft mode, history, or rollback. Existing Cases keep their template.
- [Global Assignment Policies and Queues](https://help.withpersona.com/articles/4jcpgOReCv6UnPQuPWrARs/): Learn how to prioritize and assign urgent cases using Queues and Global Assignment Policies, two upgraded Cases features.
- [Case Templates in Platform Connections](https://help.withpersona.com/articles/KSFT5biA5AiwdWVZRlF5XO/): Case Templates are the only surface with a Case Actions section in Connections, shown next to the Workflows that create Cases from the template.
- [Case Review Agents](https://help.withpersona.com/articles/44UKvqlhVbsaNTcVDrepbD/): Case Review Agents are AI assistants in Cases that analyze case data and recommend approve, decline, or escalate, with a full audit trail. Early access.
- [Teams in Cases](https://help.withpersona.com/articles/2Ucor7PGqindbKCAEVoTRV/): Group users into Teams to distribute Case assignments with an assignment policy and filter Cases Analytics and the Case list by team.
- [AML Case Management & SAR Filing Overview](https://help.withpersona.com/articles/3PQYXlkWnkxRyWmAijjVux/): Persona's AML Case Management and SAR Filing: alert and SAR cases, assignment and SLA tracking, checklists, and SAR export or e-filing to FinCEN.
- [Automatically creating a Case for Inquiry that needs review](https://help.withpersona.com/articles/7zHVvOEqQk7sqMUvS1MqhC/): Use a Workflow to auto-create a Case for an Inquiry that needs review, wait for the Case decision, then approve or decline the Inquiry.
- [Using Case Data Paths, Data Expressions, and Smart Inputs](https://help.withpersona.com/articles/39upvQRIEeRyUonSmbUWKQ/): How data paths, data expressions, and Smart Input work across Persona: reference live values with dot notation and functions instead of fixed strings.
- [Requiring Case comments](https://help.withpersona.com/articles/2Vpk4ZySVIXjlA1Bvq0Qxk/): Edit a Case template to require reviewers to leave a comment when a Case transitions to a specific status, such as Approved or Declined.
- [Showing, hiding, and rearranging columns in your Case list](https://help.withpersona.com/articles/1zlunM1rX9Cx1TAMX4mltD/): Configure which columns appear in the Case list and their order using the Config button; changes apply to all users in your organization.
- [Using filters and saved views of Cases](https://help.withpersona.com/articles/3cDNXqs5QSbQbAa9y3vRWy/): Filter the All Cases list by status, date, template, or assignee, customize columns, and save views for your organization.
- [Availability Status in Cases](https://help.withpersona.com/articles/4qTPmfbkQ6CIcbEJVagRVp/): Set your availability status to Available, Busy, or Unavailable so Case assignments follow your schedule when your admin enables it in the policy.
- [Creating a Case](https://help.withpersona.com/articles/1PUJ9IFRuSGSURgzy1QHnY/): Create a Case from a Workflow step (recommended) or directly with the Create a Case API, where case-template-id is the only required parameter.
- [Assign Case deadlines](https://help.withpersona.com/articles/RY8o9XcFcTA2hR1QvvAj4/): How to assign a deadline to a Case from a Workflow, and how SLA targets are set.
- [View Case deadlines](https://help.withpersona.com/articles/4zECCrH7xpQaB1xPkILd2V/): How to view Case deadlines in the Cases list and sort by them.
- [Using Checklists in Cases](https://help.withpersona.com/articles/7eJEf3vpyYeKm070roDdWy/): Add a Checklist module to a Case template so agents must complete required items before the case can move to a status like Approved.
- [Converting Case Field Types](https://help.withpersona.com/articles/QI3kuQ9IXDDSPVclGdD4H7/): Change a custom field's type on Accounts, Cases, or Transactions without changing its key. Conversions are permanent, so export data first.
- [Creating Alerts and SAR Cases](https://help.withpersona.com/articles/2FgJ3WR85sQNVSBWWLffC6/): Use the Create Case API endpoint to open an Alert or SAR case when a transaction monitoring alert fires in your internal or third-party system.
- [Updating SAR filing configurations](https://help.withpersona.com/articles/4BYrwJQsCTJKyXdjK7QiHH/): Update the filing institution details that pre-fill new SAR Cases, plus your FinCEN SDTM credentials, from Settings on the SAR Filings page.
- [Setting SLAs for deadline tracking in Cases](https://help.withpersona.com/articles/5JQzBlB1uHQkyXLpysk1W1/): Assign Case deadlines with a Workflow or the Update SLA action to enforce SLAs, then sort Cases by deadline and get notified when one is breached.
- [Filing a SAR with Cases](https://help.withpersona.com/articles/5OgsYAO6qfIXQVsXy4BzLg/): File a SAR from a Persona case: export XML for the BSA portal or e-file to FinCEN, then track Open, Filed, Accepted, Rejected, or Processed.
- [Using email module in Cases](https://help.withpersona.com/articles/qcQ5CqIFeDQaS8TJt0JUD/): Send and receive customer email from a Case using the Email module: set a default sender, create email templates, and embed Inquiry links.
- [Joining the early access program for Case Review Agents](https://help.withpersona.com/articles/4mixHaApI7VFO3QRJiZrXN/): The Case Review Agents Early Access Program runs a three-month POC with a dedicated engineer, backtesting on 100+ historical cases, and success metrics.
- [Understanding data privacy and security controls for Case Review Agents](https://help.withpersona.com/articles/75PJZo5B7UpFFJko5ozoMj/): Case Review Agents process case data inside Persona, LLM vendors cannot retain or train on it, and it is encrypted under SOC 2 Type 2 and ISO 27001.
- [Using Case Notifications](https://help.withpersona.com/articles/1YbMMKFxQ7iWKtg2J4AZ6M/): Get notified by Dashboard or email when a Case is assigned to you, breaches its SLA, or tags you in a comment.
- [Bulk actions and batch operations in Cases](https://help.withpersona.com/articles/2x8bKqO6qfIXQVsXy4BzLg/): Select multiple cases in list views to bulk assign reviewers, change statuses, route to queues, and add tags across batches.
- [Cases: Modules](https://help.withpersona.com/articles/71bfAMD6bNyf7zFW7Q1ghk/): Reference for prebuilt Case layout modules, from Inquiry and Report to Checklist and Email, with notes on visibility settings and module actions.
- [Cases: Layout Module Visibility configuration](https://help.withpersona.com/articles/2Q9Z1rKNix3YYxUoEnFtLc/): Control which roles see a layout module and when it appears using rules built from fields, conditions, and values, combined with AND and OR logic.
- [Cases: Module Actions](https://help.withpersona.com/articles/nkdqoOq02MnkIW1nAW5bC/): Add buttons or row-level actions to Data Table and Resource modules so reviewers can run case actions or system actions like Update fields and Redact.
- [Cases: Layout Resource Modules](https://help.withpersona.com/articles/6XsAeLSbjDP5WaVxuYySz1/): Resource modules are preconfigured layout blocks that show related records like inquiries, verifications, reports, and transactions on a Case or Account.
- [Cases: Button component](https://help.withpersona.com/articles/49D6NMIIpG1IplZjGAwpmj/): The Case Button component lets reviewers trigger a Case Action, like editing fields or creating Reports, with configurable styling and visibility.
- [Cases: Input component](https://help.withpersona.com/articles/6loURFjvKw8qKG3voFU63C/): Let reviewers update a specific field value on a Case with the Input component, with configurable field key, label, and visibility rules.
- [Cases: Select component](https://help.withpersona.com/articles/6y6QGumd8ggNKjrBvIrb9n/): Let reviewers update a Case field by picking from a predefined list with the Select dropdown component, plus visibility and enablement controls.
- [Cases: Info prebuilt module](https://help.withpersona.com/articles/1aw7EVFb1M6YFZSLOEwm35/): Display key case details like status, assignee, and SLA on a Case Template with the Info module, with customizable fields and visibility rules.
- [Cases: Comments prebuilt modules](https://help.withpersona.com/articles/4XaXup5gl39IyNGwXah2Nb/): The Case Comments module lets reviewers view and add comments. Configure preset comments and control when the module appears with visibility rules.
- [Cases: Inquiry prebuilt module](https://help.withpersona.com/articles/5xANTo6xxrQmTQFR8e91XG/): Show all Inquiries attached to a Case in one consolidated view with the Inquiry module, and choose the template, fields, and visibility rules.
- [Cases: Data Display module](https://help.withpersona.com/articles/6Fi402JlktrVHNsMAxmEIo/): The Data Display module shows case or account fields as a summary, organized into sections and attributes with format, visibility, and masking controls.
- [Cases: Location prebuilt module](https://help.withpersona.com/articles/708uiY0BgKdVKMkDTanNvW/): Display device and session location data from attached Inquiries on a Case, with configurable location sources, map overlays, and visibility rules.
- [Cases: Report prebuilt module](https://help.withpersona.com/articles/6PEZeMZ8NGB1BKgoRWriQ7/): Display all Reports attached to a Case with the Report module, choose which Report type to show, and control visibility with rules.
- [Cases: List Matches module](https://help.withpersona.com/articles/64tz1SDfq1icPpDcqp60Qu/): Display all related List Matches on a Case with this prebuilt module, and control when it appears with visibility rules in the Case layout.
- [Cases: Verification prebuilt module](https://help.withpersona.com/articles/7rxaI98RhhjyRxfl3FoLVK/): The Verification Matches module displays all verification attempts linked to a Case, with configurable visibility, template filtering, and field display.
- [Cases: Email prebuilt module](https://help.withpersona.com/articles/4Z0b6uVX2RrvPG4ZH1vEXT/): Send and receive customer email inside a Case with the Email module, including templates, drafts, embedded Inquiry links, and visibility rules.
- [Cases: Markdown prebuilt modules](https://help.withpersona.com/articles/7Msw5N7pw54kjWPr3weadg/): Add custom text like reviewer instructions or section titles to a Case layout with the Markdown module, and control when it appears with visibility rules.
- [Cases: Transactions prebuilt module](https://help.withpersona.com/articles/6nF7jCSPDouODLowxtM1fR/): Display Transactions attached to a Case in a list or table view, filter by type, status, or tag, and control when the module appears.
- [Cases: Checklist prebuilt module](https://help.withpersona.com/articles/5VVUTlZwf39cFcRYwu48Bk/): The Case Checklist module lets reviewers follow a customizable list of items for each Case, with logic-based controls for visibility and enablement.
- [Cases: Related Cases prebuilt module](https://help.withpersona.com/articles/2WzzhDU4ZwJjxDB55OIWmt/): The Case Related Cases module displays all related Cases tied to linked Accounts and supports logic-based visibility and enablement.
- [Cases: Attachments prebuilt modules](https://help.withpersona.com/articles/1tiJQMvnuoP0nGoA57mXfx/): The Case Attachments module allows reviewers to upload and view PDF or image files on a Case, with customizable visibility and logic settings.
- [Cases: Device prebuilt modules](https://help.withpersona.com/articles/1iVI1ODRccwLNt2D0wdUow/): The Case Device module displays device data like IP address and threat rating from linked Inquiries, with customizable visibility and logic settings.
- [Cases:  Event timeline prebuilt modules](https://help.withpersona.com/articles/5fSyvHVVxzvFqSaFnybqoX/): Show every event associated with a Case in chronological order with the Event Timeline module, useful for reviewing history and debugging issues.
- [Cases: Account prebuilt modules](https://help.withpersona.com/articles/5NGkI9YtshcFq7yfLqqw81/): Display all Accounts linked to a Case with the Account module, choosing the account type and title field, with customizable visibility rules.
- [Cases: Tags modules](https://help.withpersona.com/articles/1kYZL7Sr1nJb8wuzXTzytu/): The Case Tags module displays tags applied to a Case and supports rule-based logic to control its visibility and behavior.
- [Cases: Data Table module](https://help.withpersona.com/articles/2vhIcUTWUPSAYC4jHBXG8u/): Configure the Cases Data Table module: pick a data source, set up columns and formats, and let reviewers run actions on selected rows.
- [Cases: Data Table Columns & Data Display Attributes](https://help.withpersona.com/articles/5ttBY4xJCw022whHA5scMh/): Shared column and attribute settings for the Cases Data Table and Data Display modules: labels, data sources, formats, obscurable values, visibility.
- [Cases: Gallery module](https://help.withpersona.com/articles/4Z0b6uVX2RrvPG4Zzzzzzz/): Add the Gallery module to a Case template to show ID photos, selfies, and uploaded documents together in one gallery view.
- [Cases: Comments module](https://help.withpersona.com/articles/62VQFE6r1bnKGwmCiN23RC/): Add the Comments module to a Case template so reviewers can view and add comments, including saved preset comments inserted with one click.
- [Cases Field Editor](https://help.withpersona.com/articles/6hHtNHUvxOXRqVoMvOk2sX/): Use the Cases Field Editor to create, edit, deactivate, or delete custom fields on Case Templates, setting each field's label, key, and data type.
- [Case Action configurations](https://help.withpersona.com/articles/vZwfn2PS7VVMZwZl33pWen/): Case Actions are built on the Actions page under Cases and then switched on per Case template, which is where macros and System Actions are picked.
- [Cases Filterable Fields](https://help.withpersona.com/articles/6l8SSZiOyJrLOyuKSquca7/): Mark up to 10 fields as filterable per Case Template, then use filters and rules to narrow results on the Cases index page.
- [Cases Analytics](https://help.withpersona.com/articles/7BOHplbhL1eCKfX45iJgva/): Track review team productivity in Cases > Analytics: resolution time percentiles, SLA performance, assignment distribution, and reviewer availability.
- [Case exports](https://help.withpersona.com/articles/wGQEprHgiQmULwTb1g4WyT/): Take the Cases view out of the Dashboard as a CSV carrying each Case tag and linked object ID. Who may run one, and what to filter before you do.
- [How do I automatically create a Case for review?](https://help.withpersona.com/articles/5P3HTTPoef9ZhocLs8d8Bt/): Build a Workflow that creates a Case when an Inquiry completes, waits for Case resolution, then approves or declines the Inquiry based on the Case outcome.
- [Why did my case objects fail to attach?](https://help.withpersona.com/articles/3JzOvH6QIKLN0FfuH5ojXK/): Learn why Persona objects may fail to attach to a Case and how to troubleshoot errors in Workflows, APIs, or the Dashboard.
- [How to Prefill Case Actions?](https://help.withpersona.com/articles/2AZYnI4y0QQTAC11ULfemP/): Configure a Case Action to prefill fields from the case, inquiry, or account using object paths like case.fields.<field name>, then test it on a case.
- [What is Cases Enhanced?](https://help.withpersona.com/articles/2EgyDJx3nt6M49pL9vedAm/): Cases Enhanced gives you access to advanced case assignment and tracking features that allow your team to manage and customize complex review process.
- [Why did my email attachment fail?](https://help.withpersona.com/articles/3QmLXcECBb6rzlDOblpcse/): Common reasons a Cases email attachment fails: unsupported file types and the 15 MB per-email size limit, plus workarounds for large files.
- [How are my emails getting routed?](https://help.withpersona.com/articles/n2oxftMR1TYVrLmqAq2xO/): How Persona routes Cases emails using Message-ID and Ticket-ID, why unthreaded emails start new threads, and how to keep conversations intact.

## Graph

Visualize and block fraud rings.

- [Graph overview](https://help.withpersona.com/articles/6atsHmQOjAswNrwMR8NY0R/): Graph is Persona's link analysis tool for fraud investigation. It maps connections between Accounts that share properties, so you can act on coordinated fraud.
- [Graph Explorer interface](https://help.withpersona.com/articles/7DbcO4qiCbn4aY0Oc5iO8W/): A tour of Graph Explorer: the toolbar, Query editor, canvas, and node hover cards, plus how to pan, zoom, select, hide, expand, export, and tag nodes.
- [Similarity nodes](https://help.withpersona.com/articles/xbZkdiCn31NKowQnJ1Of9a/): How Graph compares similar properties (rather than exact matches) to connect Accounts that look alike, and how those connections appear in results.
- [Graph glossary](https://help.withpersona.com/articles/mDyQ4BlICWkXzVyUQyFwo/): Definitions of Graph terms, including Query, Query Template, Graph Explorer, canvas, node types, links, clusters, hops, and the data Graph analyzes.
- [Graph Query reference](https://help.withpersona.com/articles/2dlG9Q9liRn43wUIxHntRT/): Reference table of Account properties you can query in Graph, with match formats and availability.
- [Getting started with Graph](https://help.withpersona.com/articles/3f4U7X7lojUsDiEB2dco9h/): How organizations use Graph proactively or reactively for fraud investigations, with account statuses and case review setup.
- [Creating and reusing Graph Query Templates](https://help.withpersona.com/articles/HrEtfnRzxodCUWvBVD86wL/): Create reusable Graph queries with dynamic parameters, then load them in Graph Explorer or run them in Workflows.
- [Detecting fraud proactively with Graph](https://help.withpersona.com/articles/sSqJsbYrVxMw2ub3kq8aOd/): Run Graph queries automatically in Workflows so that every new Account is checked against your existing Accounts in real time.
- [Conducting reactive fraud investigations with Graph](https://help.withpersona.com/articles/pTsMvO8BQpnUQ7LhP2QlXy/): Investigate a suspicious Account in Graph Explorer: find what it connects to, understand the chain, and take action on the results.

## Agents

Persona Assistant and the AI-based chat features in the Dashboard.

- [Introduction to Persona Assistant](https://help.withpersona.com/articles/2V59I1S4GYdhKqOSm888H6/): Persona Assistant, the in-dashboard AI chat replacing Copilot, navigates pages, answers from Persona docs, and runs read-only queries. Not in FedRAMP.
- [Copilot and AI-based Chat features](https://help.withpersona.com/articles/7MVBDz7vujOdASqRwUl5VY/): Copilot, the previous in-dashboard AI chat, answers product questions from Persona's Help Center and developer docs, with page context on supported pages.
- [Introduction to Policy Agents](https://help.withpersona.com/articles/6Pq8Vx2LmN4rT7yKaD9cQW/): Policy Agents turns requirements from multiple sources into traceable, auditable Persona implementations.

## Connect

Share a verification a person already completed with another Persona customer.

- [Connect Overview](https://help.withpersona.com/articles/zzRSkDCvFP5sRV175hH1Yg/): How Connect lets one organization share verified KYC or KYB data with another via Connections and Share Tokens, gated by end-user consent. In Beta.
- [Cloned Verifications](https://help.withpersona.com/articles/YSIPeGXqLsbAVz7otmw3e5/): What the Cloned sticker on a Verification and the clone banner on an Inquiry mean when data was shared across organizations with Connect.

## Persona Wallet

Reusable identity a person can carry between Persona flows.

- [Persona Wallet Overview](https://help.withpersona.com/articles/4Yl6a7VEH2ScPfAHDif0Ts/): How Persona Wallet (Reusable Personas) lets end users store verified PII behind a passkey and reuse it in future verification flows.

## API

Call Persona programmatically: authentication, the resources you can read and write, and the API logs that record every request.

- [Using filters and saved views of API Logs](https://help.withpersona.com/articles/4Yoa8Q4baIxToi171LO7Di/): Learn how to filter and save custom views of API logs in the Persona Dashboard to track requests, methods, statuses, and API key usage.
- [Using Persona with AI Agents (MCP Server)](https://help.withpersona.com/articles/3Ev9FHB3kXENDUwbGg20KX/): Connect Persona to AI agents like Claude or Cursor with the MCP Server, exposing over 190 Persona API actions as tools using your existing API keys.

## Webhooks

Have Persona notify your systems when something happens, and see what was delivered.

- [Using filters and saved views of Webhook Events](https://help.withpersona.com/articles/50sQo3dkOvVmIA1rG9d7aw/): Learn how to filter and save custom views of webhook events in the Persona Dashboard to track delivery statuses and streamline monitoring.

## Events

The record of what happened on your account, and how to read it.

- [Using filters and saved views of Events](https://help.withpersona.com/articles/7nD8TRxJrCTl8GlZA7A8Ij/): Learn how to create and manage filtered views of events in the Persona Dashboard to streamline your event monitoring workflows.

## Tags

Label inquiries, accounts and cases so you can find and group them later.

- [Tag Manager Overview](https://help.withpersona.com/articles/5kGso74JwWQoakt35yekmn/): View, organize, and govern tags in one Dashboard page: search and filter every tag, deactivate unused ones, and stay under the 10,000 active tag limit.
- [Tags Overview](https://help.withpersona.com/articles/6smgSbjto50fTBeLJrIvA7/): How tags organize Persona objects like Accounts, Inquiries, and Cases. Apply tags via Workflows, manually, or the API, and use them to filter and review.

## Lists

Keep your own allow and block lists, and use them in verifications and workflows.

- [Using Lists](https://help.withpersona.com/articles/7hJRIKMYIVTAnzoGVwWwV0/): Create a List under Resources > Lists, pick a type like Email Address, add items, and use it to filter Inquiries or automate Workflow decisions.
- [Lists and Workflows](https://help.withpersona.com/articles/5mmNMEIvQjdnNrsHNf0egB/): Workflows make Lists more efficient by automating actions and decisions, such as tagging an Inquiry with List Match when it matches a List item.
- [How to add a Deny List to your Workflows](https://help.withpersona.com/articles/2n7CJGa7b62iHlRmTXa3VW/): Import published fraud data into a Persona List and add a Workflow Conditional Step to auto-decline, flag, or open a Case when an Inquiry matches.

## Imports

Bring existing records into Persona in bulk, and check what an import did.

- [Importers Overview](https://help.withpersona.com/articles/2fpD7Bwb7OrzAS4g7XWoMG/): Create an Importer to insert or update Accounts and Transactions from CSV, S3, Snowflake, or other data sources, then map columns and fix run errors.
- [Using Importers to create Workflow Runs](https://help.withpersona.com/articles/2TuI1x5AUklJpvAaJ5xasG/): Use Importers to bulk create Workflow Runs from a CSV or S3 data source for backfills, migrations, and bulk Case or Account actions, with one run per row.
- [Add Snowflake as a data source for Importers](https://help.withpersona.com/articles/57noRkQv9y6gz8Mn12ZXZ2/): Add Snowflake as a data source for Importers: connect with key-pair authentication by entering your account, warehouse, database, and schema credentials.
- [Add Amazon S3 as a data source for Importers](https://help.withpersona.com/articles/2tjvJNnvYACPdFMa30TtN/): Add Amazon S3 as a data source for Importers: create an AWS Reader Role, connect your bucket, select the CSVs to import, and set up recurring imports.

## Data Explorer

Query your Persona data directly, save what you ask, and turn an answer into a chart.

- [Data Explorer Overview](https://help.withpersona.com/articles/5R9LyakxS8S5xmVcbkkCWN/): Data Explorer is a SQL interface in the Persona Dashboard for writing, running, and saving queries on your Persona data, with charts, dashboards, and variables.
- [Permissions in Data Explorer](https://help.withpersona.com/articles/ik1yDrIr03tpyMOY2Keh6w/): How access to Data Explorer is decided: organization enablement, role permissions per environment, privileged access mode, and query ownership.
- [Creating a dashboard in Data Explorer](https://help.withpersona.com/articles/f5f5ac84db324eb6958b15f/): Build a Data Explorer dashboard from saved charts: run a query, save a chart on it, add it as a tile, and fix the tiles that cannot draw.

## Marketplace and 3rd-Party Integrations

Integrate Persona with other third-party integrations.

- [Using Marketplace integrations](https://help.withpersona.com/articles/6YaRAGHHcXb6MQ0c6CGvbJ/): What a Marketplace integration is, how it differs from a 1st-party data source, and how to set one up with credentials and webhooks.
- [Using filters and saved views of Integration Logs](https://help.withpersona.com/articles/4GoQX9ZJTw700gsDIAmZMG/): Learn how to filter and save custom views of Integration Logs in the Persona Dashboard to streamline investigation and debugging.
- [Managing credential versions for Marketplace integrations](https://help.withpersona.com/articles/sQuwdckblgZJsjVUenC4vD/): Create, test, activate, and delete versions of a Marketplace integration credential without immediately changing the credential in use.
- [Anthropic integration overview](https://help.withpersona.com/articles/4ItMteIsKhrKaEyBIg76l8/): Generate text with Anthropic's Claude models inside a Persona Workflow, passing case data into prompts for summaries, analysis, and decision support.
- [Google AI integration overview](https://help.withpersona.com/articles/0187rd0apkPH9D5uFHeWTi/): Generate text with Gemini models from Persona Workflows to summarize cases and draft outreach. Text only; file inputs and streaming are not supported.
- [Groqcloud integration overview](https://help.withpersona.com/articles/5sj3iRPhas4MBl12dkKgSt/): Run GroqCloud chat completions from Persona Workflows to summarize, classify, or extract text, with JSON Schema output on select llama-4 models.
- [Replicate integration overview](https://help.withpersona.com/articles/6eK8zPtgD27sLB9Tl3U3x8/): Run public or private ML models on Replicate from a Persona Workflow: search the catalog, create a prediction, poll for results, and cancel running jobs.
- [Ashby integration overview](https://help.withpersona.com/articles/4424mgQ8LTAJaUBdeESoRv/): Pull Ashby candidate and application data into Persona, update candidate profiles, and trigger workflows from Ashby webhooks.
- [Breezy HR integration overview](https://help.withpersona.com/articles/7rHcTHptepZQ1J1ZuJuO6R/): Create, update, and search Breezy HR candidates from Persona Workflows, and list companies and positions to target the right role.
- [Dover integration overview](https://help.withpersona.com/articles/qKsON1X3AGdnlYFxYVbDn/): List Dover jobs and pipeline stages and add candidates to a job stage from Persona Workflows, routing hiring steps based on verification outcomes.
- [How to trigger Persona identity verification within Fountain](https://help.withpersona.com/articles/5inZ7lN5HM4b3PBjug0r06/): Trigger a Persona Inquiry from a Fountain stage and send a status back so Fountain advances the candidate. Covers API keys and required template fields.
- [Greenhouse integration overview](https://help.withpersona.com/articles/2LIHEGa86EVWI0t8eKtwye/): Look up Greenhouse candidates, applications, interviews, and attachments, write back candidate updates, and trigger Workflows on offer and stage changes.
- [JOIN integration overview](https://help.withpersona.com/articles/1mVQvxHkMXxVThpYP0LzDj/): Pull Join job, application, and candidate context into Persona, create applications, and write back tags and notes. Join API needs a paid tier.
- [Lever integration overview](https://help.withpersona.com/articles/2yGMKrdZM6vHqyhaIpKhKg/): Find Lever opportunities with filters, retrieve stage and contact details, and add or remove tags to reflect Persona verification outcomes.
- [Polymer integration overview](https://help.withpersona.com/articles/12i0GjquTWKRT3cxH21wCw/): Pull Polymer candidates and job applications into Persona and move applications between hiring stages from a Workflow, filtered by job, stage, or time.
- [Recruitee integration overview](https://help.withpersona.com/articles/ZJ9K0n7CVLTUhH6vJlxBM/): Search Recruitee candidates with filters and update profile fields like name, email, phone, and links directly from a Persona Workflow.
- [TalentLyft integration overview](https://help.withpersona.com/articles/5B2qr8hTm4ftz9mZmAltM1/): Connect Persona Workflows to TalentLyft: list candidates by job or date, add verification outcome notes to candidate timelines, and replace candidate tags.
- [Workable integration overview](https://help.withpersona.com/articles/3k5m69jCC4D1cgDXnh9afC/): Sync Persona Workflows with Workable: list jobs, create and update candidates, and pull candidate activity streams with stage transitions and comments.
- [CATS integration overview](https://help.withpersona.com/articles/4Ub1XsYO6NXbZ8Q1KyrSHB/): Create, update, retrieve, and list CATS candidate records from Persona Workflows, with optional duplicate checking on creation.
- [Auth0 integration overview](https://help.withpersona.com/articles/22gZwB4z1ZFdAfFVwiP2P5/): Two ways to use Persona with Auth0: pull user profile data into Workflows via the Management API, or use Persona as a custom authentication method in Auth0.
- [Using Persona Workflows to manage Auth0 users & profiles](https://help.withpersona.com/articles/2CP00Utbjl8ZRrQM02xWZ6/): Use the Auth0 integration in Workflows to look up users, manage roles and MFA, and issue password-reset tickets. Covers Management API token setup.
- [Configure Persona as an Authentication Method in Auth0](https://help.withpersona.com/articles/RTNtAZtkfsWCcFDz2HxGlA/): How to add Persona to an Auth0 tenant as a custom step-up authentication factor using Auth0 Actions.
- [Cisco Duo integration overview](https://help.withpersona.com/articles/3X6a18zEROUh8In5Oeo23O/): Verify employees with Government ID and Selfie checks from the Duo admin console for helpdesk calls or onboarding. Needs a Persona API key and template ID.
- [Cloudflare integration overview](https://help.withpersona.com/articles/5FxnaynvORbiFXvZEgbNOJ/): List Cloudflare account memberships, retrieve membership details, and accept or reject pending invitations from a Persona Workflow step.
- [Configure Persona as an Authentication Method in Cloudflare Access](https://help.withpersona.com/articles/xRTU5kqHNMyLhVVpb2ACbZ/): Add Persona as a generic OIDC identity provider in Cloudflare Zero Trust so Access policies can require identity verification.
- [Clerk integration overview](https://help.withpersona.com/articles/2zt4OJxLfdQOYaFeVaBx54/): Look up Clerk users by email, phone, username, or external ID from a Persona Workflow to enrich investigations with profile and account context.
- [Microsoft Entra integration overview](https://help.withpersona.com/articles/76oPGnRkduS3sHbEpLNSku/): Compare Persona's three Microsoft Entra integrations: Entra ID, Entra Verified ID, and External MFA for identity verification.
- [Using Persona Workflows to manage Microsoft Entra users & profiles](https://help.withpersona.com/articles/6vHVa8KcEURyza3nk2v0RH/): Use the Microsoft Entra integration in Workflows to manage users and reset authentication methods, including password reset and MFA revocation.
- [Configure Persona with Microsoft Entra Verified ID](https://help.withpersona.com/articles/2sjBNj9gDT6ea7kShXVb5q/): Issue Microsoft Entra Verified ID credentials from Persona’s tenant or your own Entra tenant, and accept existing credentials so users skip re-verification.
- [Configure Persona as an Authentication Method in Microsoft Entra](https://help.withpersona.com/articles/nqgRyHgsOa8eKTLJDuH3ON/): How to configure Microsoft Entra External Authentication Methods (External MFA) so Persona can act as a multifactor authentication factor
- [Issue Microsoft Entra Temporary Access Passes with Persona](https://help.withpersona.com/articles/4zIsYGZ62Hh6hmj4Ev6RVG/): Verify an employee with a government ID and selfie before Persona creates a Microsoft Entra Temporary Access Pass so they can sign in and recover access.
- [Okta integration overview](https://help.withpersona.com/articles/4w8cDQLPuaPAadq4LzhO40/): Three ways to use Persona with Okta: trigger verification in Okta policies, call the Okta API from Workflows, or use Persona as an OIDC identity provider.
- [Using Persona Workflows to manage Okta users & profiles](https://help.withpersona.com/articles/2MTecveKOnadYlNqOY4BFr/): Use the Okta integration in Workflows to fetch user profiles, reset MFA factors, and suspend users. Covers API service vs API key credentials and scopes.
- [Configure Persona for the Okta Account Management Policy](https://help.withpersona.com/articles/x7vPGY4te68wp1T0Ce5eFi/): Add the Persona IDV integration from Okta's Integration Network and configure Verified Claims and an Account Management Policy for identity verification.
- [Configure Persona for the Okta Account Management Policy (legacy)](https://help.withpersona.com/articles/58NE2qRFCBoh1ogfpB7Q1J/): Legacy: add Persona as an IDV provider in Okta's Account Management Policy using an API key. Superseded by the Persona IDV OIN integration.
- [Migrating from legacy Okta IDV to the Persona IDV integration](https://help.withpersona.com/articles/CkXArL1HZtSprvGdzKFWd8/): Who needs to move from the legacy API-key Okta IDV provider to Persona IDV before September 15, 2027, and where to start the migration wizard.
- [Configure Persona as an Authentication Method in Okta](https://help.withpersona.com/articles/3ZFkLLXBFVACuqlwQbUcFG/): Add Persona as an OIDC identity provider in Okta so sign-on policies can require identity verification, with endpoints and policy setup steps.
- [Configure Persona with Okta Device Access (ODA)](https://help.withpersona.com/articles/yRpqxoMHSLC3AVlwyN2LgX/): Integrate Persona Identity Verification with Okta Device Access to verify employee identity during laptop provisioning and zero-touch onboarding.
- [Issue Okta temporary access codes with Persona](https://help.withpersona.com/articles/Q3DOQB4HE3DucIknInjlGf/): Verify an employee with a government ID and selfie before Persona generates an Okta temporary access code so they can sign in and recover access.
- [OneLogin integration overview](https://help.withpersona.com/articles/5XUEX40WhyDPCaOAuxemMH/): Connect OneLogin to Persona with an API credential to fetch employee records in Workflows and match verified identity data against directory attributes.
- [Configure Persona as an Authentication Method in OneLogin](https://help.withpersona.com/articles/FCB9q3Gyp4g2s5ZJrQuLIn/): Add Persona as a Trusted IdP in OneLogin using generic OpenID Connect, so sign-in policies can require identity verification.
- [PingOne integration overview](https://help.withpersona.com/articles/mvBgskPB5dSmSkakpwdTpR/): Two ways to use Persona with PingOne: pull employee data into Workflows via the API, or use Persona as an OIDC identity provider in authentication policies.
- [Using Persona Workflows to manage PingOne users, groups & populations](https://help.withpersona.com/articles/3iqmK81Kb6LSLhvpaiqhtC/): Use the PingOne integration in Workflows to look up users, manage groups and populations, and enable or disable access. Covers Worker application setup.
- [Configure Persona as an Authentication Method in PingOne](https://help.withpersona.com/articles/v3YUtVIxhlimNj47wKV7k2/): Add Persona as an OIDC identity provider in PingOne so authentication policies can require identity verification, with endpoints and policy setup steps.
- [SailPoint integration overview](https://help.withpersona.com/articles/nIVOHLerbaeoUeTwaRNYEI/): Connect Persona to SailPoint Identity Security Cloud to fetch employee and account records, search workers, and automate account disable and enable steps.
- [Stytch integration overview](https://help.withpersona.com/articles/6sFPzB8Ud8AVR9WsuvQM4c/): Retrieve or search Stytch users from a Persona Workflow and pull verified emails, phone numbers, OAuth providers, and passkey registrations into reviews.
- [WorkOS integration overview](https://help.withpersona.com/articles/2d7sr6BoNlYgWpbonhHE4u/): Send structured audit log events from Persona Workflows to WorkOS, and list WorkOS organizations to find the Organization ID each event requires.
- [Microsoft Teams integration overview](https://help.withpersona.com/articles/7f1QIP3IXbu7kjhQGqWk4N/): List Teams and channels, and post text or HTML channel messages with subject and importance from Persona Workflows when verification or case events occur.
- [Slack integration overview](https://help.withpersona.com/articles/7FlnOvBKFu6k7sunbzQH0K/): Send Slack channel messages or DMs from a Persona Workflow when inquiries are flagged or Cases open, with user lookup, channel joins, and message history.
- [Workflows Slack Integration](https://help.withpersona.com/articles/7KM3MiMZhGSuqYGqsICjSA/): Learn how to send Slack messages from a Workflow, include dynamic values in them, and post to an alternate channel.
- [Twilio integration overview](https://help.withpersona.com/articles/2iPLwfpHPTg8kYnvLjVubA/): Pull Twilio SMS, MMS, and WhatsApp message records and account details into Persona Workflows. Retrieval only; sending messages is not supported.
- [ActiveCampaign integration overview](https://help.withpersona.com/articles/70MHqCiu7kEekAamosjyMc/): Create and update ActiveCampaign contacts, apply tags, and subscribe contacts to lists from Persona Workflows based on verification outcomes.
- [Webex integration overview](https://help.withpersona.com/articles/6So46fKdAxoqQOP7tUwgUh/): Post messages to Webex rooms or directly to teammates from Persona Workflows when identity events occur, in plain text, Markdown, or Adaptive Card formats.
- [Front integration overview](https://help.withpersona.com/articles/8gKdJ2oL8OygTscUBfgxEu/): List, update, and reply to Front conversations and create or retrieve contacts from Persona Workflows to tie customer messages to review outcomes.
- [HubSpot integration overview](https://help.withpersona.com/articles/31wcHURGa2MK6FSgP0RBP0/): Create and update HubSpot contacts, retrieve contacts and companies, and log notes from a Persona Workflow so CRM records reflect verification outcomes.
- [Salesforce integration overview](https://help.withpersona.com/articles/5utuLitvY7L4V4GU34NyS9/): Create, update, and search Salesforce records such as Accounts, Leads, and Contacts from a Persona Workflow using data collected during verification.
- [Attio integration overview](https://help.withpersona.com/articles/XzXuXt2zyEISJA5gVLW98/): Create, retrieve, update, and search Attio person records from Persona Workflows to keep CRM contact data in sync with verification results.
- [Close integration overview](https://help.withpersona.com/articles/71KLqE7TyoUhPZpTpiq4Tb/): Create, fetch, update, and list Close CRM contacts from Persona Workflows to keep sales contact records in sync with verification events.
- [Zoho integration overview](https://help.withpersona.com/articles/6VYNYIeZ8S0Q0SxjBlmZlx/): Read and write Zoho CRM records from Persona Workflows: list and get records, or create and upsert up to 100 at a time in standard and custom modules.
- [Shopify integration overview](https://help.withpersona.com/articles/6aE5mm1xjsPkhPpoaujzVq/): Push Persona verification results into Shopify's order risk system as a risk level with supporting facts, visible in the order's fraud analysis panel.
- [Pipedrive integration overview](https://help.withpersona.com/articles/6SNRrtniXHnXJ9xZxlXAHG/): Create, update, find, and delete Pipedrive person records from a Persona Workflow, syncing verified name, email, and phone data into your sales CRM.
- [Apptivo integration overview](https://help.withpersona.com/articles/7UMVrZ1VD63FxPJb37MCZ/): Create, update, and search Apptivo contacts and sales opportunities from Persona Workflows using identity-verified data.
- [Apollo integration overview](https://help.withpersona.com/articles/1ltnJoCQ4KzkZnr1ofQKyv/): Create and update Apollo contacts, look up contact stages and teammates, and assign call or email tasks from Persona Workflows.
- [Insightly integration overview](https://help.withpersona.com/articles/QDPS3dk0OT1TMEIKQ5c06m/): Create and update Insightly contacts and create, list, and look up leads from Persona Workflows, with support for Insightly regional pods.
- [Paddle integration overview](https://help.withpersona.com/articles/S7nvBo1ZfCc9jYS3IoNRIG/): Create and update Paddle transactions and look up customers and products from a Persona Workflow, with separate live and sandbox environments.
- [Nimble integration overview](https://help.withpersona.com/articles/KwFtg9JdalpCVXzeDhY5Wj/): Create, find, update, and delete Nimble CRM contacts from a Persona Workflow, with keyword-filtered lookups and optional email list cleanup.
- [Folk integration overview](https://help.withpersona.com/articles/SJ6CW7Kk9cFgYcyW1hDChw/): Create, look up, update, and list Folk people and groups from Persona Workflows so your contact workspace reflects verified identity data.
- [Customer.io integration overview](https://help.withpersona.com/articles/ZKVMM6YFeTXyc3RreRCHuv/): Add, update, and delete Customer.io customers from Persona Workflows using your Customer.io Track API credentials.
- [Chainalysis integration overview](https://help.withpersona.com/articles/7ykrjzOJl668pf6QFThNWH/): Screen crypto addresses for Chainalysis risk scores in a Workflow, and register transfers so KYT alerts automatically create Persona Cases.
- [Setting up a Chainalysis Know Your Transaction (KYT) integration](https://help.withpersona.com/articles/1WulTGsGvhnQkYenuHvR5X/): Register crypto transfers in Chainalysis KYT from a Workflow on Transaction creation, then pull alerts on a schedule and auto-create Cases for review.
- [Coinbase integration overview](https://help.withpersona.com/articles/3YdP2nPGZmKloGGzxRrP05/): Screen a crypto wallet address with Coinbase's KYT API from a Persona Workflow, returning address and user risk scores with sanctions and fraud reasons.
- [TRM Labs integration overview](https://help.withpersona.com/articles/5yal3xQnhclQIsXxWYVBR7/): Screen crypto wallets, entities, and transfers for sanctions and money laundering risk from Persona Workflows, and list, review, and update alerts.
- [Etherscan integration overview](https://help.withpersona.com/articles/1zucmdJKWnkDfXlvyGKCHy/): Pull wallet balances, internal transactions, contract event logs, and transaction status from Etherscan into Persona Workflows for on-chain investigations.
- [Solana integration overview](https://help.withpersona.com/articles/E9YeaRJBr7mBr2Rk6KaPYt/): Query public Solana data from a Persona Workflow: get account info, check SOL balances, and list confirmed blocks on Mainnet, Devnet, or Testnet.
- [Notabene integration overview](https://help.withpersona.com/articles/6KcpCwgRpYu6DW6PynmvkI/): Create Notabene crypto transfers and attach encrypted IVMS101 Travel Rule originator and beneficiary data from a Persona Workflow, with EU or US routing.
- [AtData integration overview](https://help.withpersona.com/articles/11HL0QKjwst0cno05JDbrW/): Match email addresses to postal identities, or append emails from name and address data, with AtData's identity matching inside Persona Workflows.
- [Clearbit integration overview](https://help.withpersona.com/articles/oFXiN9UhYPJ8QACppAds0/): Enrich an email address with Clearbit person and company data (job title, employee count, industry, tech stack) from a Persona Workflow step.
- [FullContact integration overview](https://help.withpersona.com/articles/vH4zT2kN9mQ7pL6xR3cB8s/): Explore FullContact identity enrichment and Identity Graph matching with Persona. No self-service workflow actions yet; contact Persona to discuss access.
- [CRS Credit integration overview](https://help.withpersona.com/articles/hViKfl505UuxUG9rcTGZO/): Order a TransUnion credit report and VantageScore 4.0 from a Persona Workflow via CRS Credit. Soft pull, beta; results return in CRS Standard Format.
- [LexisNexis® InstantID®  integration overview](https://help.withpersona.com/articles/2IR16yImBHyc2D5ayvs87C/): Verify name, address, SSN, and phone against LexisNexis records with InstantID. Covers credentials, inputs, and the NAS, NAP, and CVI match scores.
- [Mastercard Identity integration overview](https://help.withpersona.com/articles/4SFGm3QeBmV8b67i790uW7/): Score user risk from name, phone, address, email, and IP with Mastercard Identity (Ekata). Covers the three score types and workflow setup.
- [MX integration overview](https://help.withpersona.com/articles/3ypIdJ9UFqWt44nlyKF3WZ/): Explore the MX Marketplace integration operations for users, accounts, members, account owners, account numbers, microdeposits, and widget URLs.
- [Nova Credit integration overview](https://help.withpersona.com/articles/4ii9GelrUPReTcOQERMH8f/): Verify income with Cash Atlas bank and paystub analysis or pull international credit history with Credit Passport via Nova Credit Workflow steps.
- [PhotoDNA integration overview](https://help.withpersona.com/articles/1GLwOKRvCzuaphwwUD0E7s/): Screen image URLs against Microsoft's PhotoDNA database of known CSAM signatures from a Persona Workflow and route matches to Cases or escalation steps.
- [Prove integration overview](https://help.withpersona.com/articles/rzENHOKhBM9MGjCAYdMqe/): Score phone number trustworthiness with Prove Trust Score, then pre-fill verified name, address, and email into Inquiries after an OTP check and consent.
- [SentiLink integration overview](https://help.withpersona.com/articles/2aYEhpHKbRvd2GWieHIbkv/): Run SentiLink risk scores in a Workflow to detect synthetic identities, identity theft, and first-party fraud. Covers required inputs and score ranges.
- [VerifyMy integration overview](https://help.withpersona.com/articles/4jQlPiE68KcLjNTLox1tsc/): Start VerifyMy age verification or age estimation sessions from a Persona Workflow and retrieve the result, using email, ID scan, mobile, or other methods.
- [BambooHR integration overview](https://help.withpersona.com/articles/7B7ywOXJLm0UzeiKAEsMfD/): Look up, create, and update BambooHR employee records from Persona Workflows to keep HR profiles aligned with identity outcomes.
- [Gusto integration overview](https://help.withpersona.com/articles/7Ce7bDd2uuRHNsmrC6w2ti/): List, retrieve, and create Gusto employee records from Persona Workflows, and track or update each employee's onboarding status.
- [PeopleHR integration overview](https://help.withpersona.com/articles/6lAW04lWxbisODCzPbqEgg/): Pull PeopleHR employee lists or a single employee record by ID into a Persona Workflow to add HR attributes like role, department, and manager to reviews.
- [Workday HCM integration overview](https://help.withpersona.com/articles/2YRIciwDuVM1KGyXKMGRmX/): Sync worker data from Workday HCM into Persona with a RaaS custom report or the Workers API. The two credential types are not interchangeable.
- [Asana integration overview](https://help.withpersona.com/articles/2IbLVZVBt0vyJA4d7y3iqY/): Create and update Asana tasks, projects, and assignees from Persona Workflows, and look up workspaces, teams, and users by GID.
- [Intercom integration overview](https://help.withpersona.com/articles/6GWvSzB1XVrUNqG9GS711Y/): Create Intercom tickets, notes, messages, and conversations from Persona events like verification failures via Workflow action steps. Covers OAuth setup.
- [Jira integration overview](https://help.withpersona.com/articles/G4whNngcq8FCiWE0aherk/): Create, edit, assign, transition, and comment on Jira issues from Persona Workflows, and trigger a Workflow when a new Jira issue is created.
- [ServiceNow integration overview](https://help.withpersona.com/articles/7gVSEygLw0OqtJGBvwHigS/): Open and update ServiceNow cases and incidents from a Persona Workflow when verifications fail or risk signals fire, and search accounts to link records.
- [Slite integration overview](https://help.withpersona.com/articles/IICYMxEyoOQ24uHcu1eDIN/): Create, search, retrieve, and ask questions about Slite notes from Persona Workflows.
- [Smartsheet integration overview](https://help.withpersona.com/articles/6wXx8G0C1UcDidp6pHIDby/): Pull Smartsheet columns, rows, and cell values into Persona Workflows to enrich reviews, plus list sheets and update select sheet settings.
- [Todoist integration overview](https://help.withpersona.com/articles/199vbisG5W3bkHbVPxqLHH/): Create, update, and close Todoist tasks from Persona Cases and Workflow events, with assignees, priorities, due dates, and project or section routing.
- [Zendesk integration overview](https://help.withpersona.com/articles/2xlpV3Ala4msnSSrjcA4v5/): Create, update, and search Zendesk tickets from Workflows, and sync ticket data into Persona Cases and Accounts. Covers credentials, fields, and tags.
- [Zenkit integration overview](https://help.withpersona.com/articles/55fv4lDJuGRWWsBCiBfSqe/): List Zenkit workspaces and collections, and create or update collection entries from Persona Workflows.
- [Basecamp integration overview](https://help.withpersona.com/articles/6SKwx2neP0GwzhQddx60aT/): Create, update, retrieve, and complete Basecamp to-dos from Persona Workflows, with assignees, due dates, and notifications.
- [GitHub integration overview](https://help.withpersona.com/articles/1nd5iGc4Kkv8q5hQBl06wj/): Create, update, list, and retrieve GitHub issues from Persona Workflows, connecting verifications and case reviews to engineering issue tracking.
- [ClickUp integration overview](https://help.withpersona.com/articles/6S0dn8SFdyUZO2SBplwO4d/): Create, retrieve, update, and list ClickUp tasks and lists from Persona Workflows to route reviews and escalations into project tracking.
- [Datadog integration overview](https://help.withpersona.com/articles/ObH9BkRfQH4KaTQ1hk87H/): Send batched log events from Persona Workflow steps to Datadog with tags, source, service, and status metadata for monitoring identity operations.
- [Notion integration overview](https://help.withpersona.com/articles/5pA9kfopN9Y8vPMCX496S1/): Create, retrieve, update, and query Notion pages and data sources from a Persona Workflow to track investigations, escalations, and review outcomes.
- [Nuclino integration overview](https://help.withpersona.com/articles/aIsx1jZG7KVZlCgNQnXuxu/): List, search, create, and retrieve Nuclino workspaces and items from Persona Workflows.
- [Airtable integration overview](https://help.withpersona.com/articles/6BG8sJz156tjg01XUs2FaU/): Create, retrieve, and filter Airtable records and tables from Persona Workflows to sync case, fraud, and compliance data with your bases.
- [Coda integration overview](https://help.withpersona.com/articles/3vOIXzEZFPF40ZGnmLIZyo/): Read Coda doc and table metadata and insert, upsert, or update table rows from Persona Workflows to track investigations and reviews.
- [Supabase integration overview](https://help.withpersona.com/articles/2AREMVrFEohu6Vu7QWjvpg/): Manage Supabase from Persona Workflows: list organization members and projects, and grant time-limited, role-scoped database access.
- [Box integration overview](https://help.withpersona.com/articles/4IFhk8rI5vP0es0R9J7ArF/): Retrieve Box file metadata and generate shared links for files from Persona Workflows. Uploading files is not supported.
- [Dropbox integration overview](https://help.withpersona.com/articles/sJQpZn7LKiuBDLLBHYvVka/): Search Dropbox files and folders, then add collaborators to a file from Persona Workflows.
- [Dropbox Sign integration overview](https://help.withpersona.com/articles/Ilq45iZW5yN6QaLqNAdTCn/): Send and track Dropbox Sign signature requests from Persona Workflows using an API key.
- [Guru integration overview](https://help.withpersona.com/articles/UuMaI4Qs8psYsZlr2ikMjI/): Search, create, retrieve, and verify Guru knowledge cards from Persona Workflows.
- [Hive integration overview](https://help.withpersona.com/articles/MKeNZIUuEpjlmDiAjOTaSg/): List, create, retrieve, and update Hive projects from Persona Workflows to coordinate follow-up work.
- [Shortcut integration overview](https://help.withpersona.com/articles/AF2NyPpvSpy5J1fGRovRYD/): Find, create, retrieve, and update Shortcut stories from Persona Workflows, and list workflows and their states.
- [YouTrack integration overview](https://help.withpersona.com/articles/mOLQVNeGXuanIwlU6xmIyv/): List YouTrack projects and find, create, retrieve, update, or delete issues from Persona Workflows.
- [Miro integration overview](https://help.withpersona.com/articles/24PSQ9xEJG2MFraonPcbZW/): List Miro boards and share board access from Persona Workflows. The integration cannot create boards or remove collaborators.
- [Mixpanel integration overview](https://help.withpersona.com/articles/18M3zqwp1WJXnatXpDlW1u/): Pull Mixpanel analytics into Persona Workflows: list top event names, retrieve today's top events, and query saved reports.
- [Harvest integration overview](https://help.withpersona.com/articles/7KwGFcpLmSM9bIefleTSTU/): List Harvest tasks and create new ones with billable-by-default and hourly rate settings, directly from Persona Workflow action steps.
- [GitLab integration overview](https://help.withpersona.com/articles/2d6eGb7gZQ8A6bNcmyrg5V/): List GitLab projects and create, retrieve, or update issues from Persona Workflows to route investigations and escalations without switching tools.
- [Toggl Track integration overview](https://help.withpersona.com/articles/1GpxTpxST7lJ1t154Z2YQQ/): Create Toggl Track projects and tasks from Persona Workflows and list workspaces, projects, and tasks. Time entry creation is not supported.
- [Productboard integration overview](https://help.withpersona.com/articles/4IBkQvIFqiPGsAjQcuLH2S/): Create and update Productboard components and features from a Persona Workflow so recurring verification or fraud issues become tracked product work.
- [Monday.com integration overview](https://help.withpersona.com/articles/7oXF0GZSUNBjGI4pWSygfi/): Get monday.com boards and items, and create or update items with column values from Persona Workflows when identity events occur.
- [Linear integration overview](https://help.withpersona.com/articles/2lfgc83w8ixKC0oLEyfv7/): List Linear teams and issues, and create or update issues with priority and assignee from Persona Workflows when identity events need attention.
- [Heap integration overview](https://help.withpersona.com/articles/mEAdniAvlHsxEm7EkNjO3/): Send a verified identity to Heap with the Identify User action, stitching a user's sessions across devices to their verified Persona identity.
- [Codeberg integration overview](https://help.withpersona.com/articles/4fGbzwICVdvvqIzcoBQ4TW/): Open, update, comment on, and label Codeberg issues from Persona Workflows so identity events land in your engineering backlog. Public codeberg.org only.
- [Calendly integration overview](https://help.withpersona.com/articles/6wtKzbGmfh25l4GfW88rgx/): Generate single-use Calendly scheduling links from Persona Workflows for live review or compliance calls. Requires a Calendly Professional plan or higher.
- [Vercel integration overview](https://help.withpersona.com/articles/d3F798goWfbeUfEiBoGQ81/): List Vercel projects and create new ones with framework, build, Git, and environment settings from a Persona Workflow in a team or personal scope.
- [Freshdesk integration overview](https://help.withpersona.com/articles/6s6lR66VUu6BcuKtKAjDTi/): Create, update, retrieve, and list Freshdesk tickets and ticket fields from Persona Workflows to sync support with verification and escalation events.
- [Elastic integration overview](https://help.withpersona.com/articles/7uFKnMjYKIRPInyD8gFZfn/): Create Kibana cases from Persona Workflows with title, tags, severity, owner (Stack Management, Observability, or Security), and optional assignees.
- [Gorgias integration overview](https://help.withpersona.com/articles/xnMjgJ8yfDPcL9ta2WvZ6R/): List, create, retrieve, and update Gorgias tickets from Persona Workflows using your Gorgias account credentials.
- [FAQ: Workforce IDV](https://help.withpersona.com/articles/611GjMXfDOYGifwpAHrJZh/): Answers to common Workforce IDV questions: IAM, HRIS, ATS, and ITSM integrations, recommended verification methods, and org and order form requirements.
- [Persona & Yardstik Integration](https://help.withpersona.com/articles/2cvnPIzAcuxukLQE3UsMw9/): Run Yardstik background checks with identity verification in Persona, with webhook updates and embedded Reports in Cases. US only; not self-service.
- [Zoom integration overview](https://help.withpersona.com/articles/2tX4SvGP3ehAt6bGbeUroC/): Create, retrieve, and update Zoom meetings from Persona Workflows, including timing, recurrence, and settings, when identity events need a live touchpoint.

## Risk Scoring

Build a risk profile for every entity.

- [Risk Scoring Overview](https://help.withpersona.com/articles/Pf3414g87aCZCtIXWxsgR/): How Risk Scoring rates each customer's risk with a template of weighted factors and rules, and how scores, risk levels, and history flow into your Workflows.
- [Set up your first Risk Score template](https://help.withpersona.com/articles/dVyVOQigM1kondAweSIQQg/): Build, test, and publish your first risk score template with weighted factors, scoring rules, and risk bands for Workflows.
- [Use Risk Scoring in Workflows](https://help.withpersona.com/articles/ffE1lLqkIjsacNu7HAFfDe/): Score customers automatically in Workflows at onboarding or on a schedule with the Run customer risk rating step and branch on the resulting risk level.

## For users

If you need to complete identity verification through a Persona flow that you accessed via another application, this section is for you. If you need to configure a Persona flow for your users, please refer to the Dynamic Flow section.

- [How Persona identity verification works](https://help.withpersona.com/articles/3h3EJe7VkuXILwqM58rwL0/): Persona powers the identity verification flow, but the business that asked you to verify decides what is required, so contact them if you are stuck.
- [Why am I being asked to verify my identity?](https://help.withpersona.com/articles/nzh9VABpcuCSTYzizyugdE/): Understand the common reasons a business asks you to verify your identity with Persona, from protecting your account to meeting legal requirements.
- [I am verifying my identity for work](https://help.withpersona.com/articles/B99Dg8djURGlP7rfOBaxSy/): What to expect when an employer or an IT system sends you to verify, who to ask when it goes wrong, and the warning sign of a scam.
- [Is Persona safe?](https://help.withpersona.com/articles/Ppe39ncM1S7nYvDcS1QHKR/): Persona uses encryption, privacy controls, and transparent policies to protect your identity information.
- [Is Persona a bank?](https://help.withpersona.com/articles/TjwiWPmCgfgArETaFl8iCN/): Persona is not a bank and does not hold your money. Learn what Persona is, what it does, and why it asks for the information it does.
- [How long does verification take?](https://help.withpersona.com/articles/POgpGnfWB4nqQEaaRD1er4/): The part you do is usually short. What happens after that is up to the business that asked you to verify.
- [Why Persona and not the company itself?](https://help.withpersona.com/articles/t3owZWfgrTyqjHBMfi1i7l/): Why a company you are dealing with uses Persona to verify you instead of doing it in house.
- [What the business decides about your verification](https://help.withpersona.com/articles/HQOpc7U01DpwLQApiscZrC/): Which steps you get, which documents count, how many tries you have, and how long you have are all settings chosen by whoever sent you.
- [How long I have to finish verifying](https://help.withpersona.com/articles/l5oQUmnEtq4VZNAdyHfQZc/): Links, sessions, and handoff codes each run out on their own clock, and the business that sent you sets how long each one lasts.
- [Creating and verifying with Persona Wallet](https://help.withpersona.com/articles/4DXUhrP7e1sLBj2SKIDsMX/): Create a Persona Wallet to save verified identity information, secure it with a passkey, and reuse it in future verification flows on other businesses.
- [The Persona Wallet App](https://help.withpersona.com/articles/5CFj1LaOtoFmzbTA2vRUBO/): Use the Persona Wallet App for iOS or Android to create or delete a Persona Wallet and manage the verified PII stored on it, such as IDs and a selfie.
- [Can I delete my Persona Wallet?](https://help.withpersona.com/articles/5TFD1PWqZauorJIx4xZINx/): You can delete your Persona Wallet or information inside it using the Persona Wallet App. Learn what happens to data you already shared.
- [Can someone else see my verification results?](https://help.withpersona.com/articles/JdiWgdkg6jQcDrI1d9BuxV/): The business that asked you to verify sees your result. Nobody else does.
- [Do I get an email when verification finishes?](https://help.withpersona.com/articles/4pxZWmQZc6MFdMtrDPmX5G/): Sometimes. Whether you hear anything, and who tells you, is up to the business that asked you to verify.
- [Verification finished but the company has not confirmed](https://help.withpersona.com/articles/QMVo1MrGrYNRFVmdotVcjU/): Why finishing the verification flow and hearing back from the company are two separate things, and who to ask.
- [Why is verification taking a long time?](https://help.withpersona.com/articles/Lm7PFwe301tpPXAylR54Z0/): What a longer wait usually means, why nobody can promise a timeframe, and who to ask.
- [Find the message you are seeing](https://help.withpersona.com/articles/Vh3GKBF4l7hy1X6cOL1bfw/): Type the words on your screen into the filter below to find out what that message means and which page answers it.
- [What to do when verification shows an error](https://help.withpersona.com/articles/OyvGYFOEIt4MbVs0VAaMzy/): A first response that works for most error screens, what to change before you retry, and how to exit so the problem gets recorded.
- [I see a "Something went wrong" error](https://help.withpersona.com/articles/rgGLSdq9KkUpa5MK1EZfJC/): What the generic error screen means during verification, why it rarely says more, and the order to work through when it appears.
- [I see "We are unable to verify identities in this country"](https://help.withpersona.com/articles/WVZPEFBtHXKtEUgM62vSmv/): What it means when a verification flow will not accept the country you selected or the document you hold, and who can change that setting.
- [I see a "Couldn't verify photos" screen](https://help.withpersona.com/articles/0tSiNPzEbXyCHNKMkQ3fg2/): This screen sends you back to retake the photos rather than ending the verification, and what it does and does not tell you about your attempt.
- [I see a "Too many attempts" message](https://help.withpersona.com/articles/QiY2t8TKFL3uoLnSiqhP1e/): What happens when you use up the retries a business allows, why the limit exists, and who can give you another go at verifying.
- [The screen says my details could not be confirmed](https://help.withpersona.com/articles/51s1MkuuACTLi60cDNCeLJ/): When a name, date of birth, or address check does not come back the way it should, and the everyday reasons a real person gets that result.
- [The screen will not let me continue](https://help.withpersona.com/articles/f8IksecM3s1JouTRPvGTjd/): A greyed out button or a field marked in red is the form rejecting what was typed, not the verification failing, and here is how to find the one it means.
- [The verification flow keeps sending me back to the same step](https://help.withpersona.com/articles/Fl6BY2lwg3X9LvhI9bpET4/): How to break out of a verification step that keeps restarting, by changing one input at a time instead of retrying the same way.
- [My connection dropped during verification](https://help.withpersona.com/articles/PXG32uy6iQG5r87R9XNEry/): What happens to a verification when your signal cuts out partway, how to pick it back up, and how to avoid another drop.
- [How do I get a new verification link?](https://help.withpersona.com/articles/c4aR3PAzMNynOxBYNm5Pz/): Resume a verification flow started on another device by selecting Continue on another device, or ask the business that asked you to verify for a new link.
- [My verification link has expired](https://help.withpersona.com/articles/5Doka74RwfWZ4DJIcL2jS8/): Verification links stop working after a while for security. The business that asked you to verify decides how long a link lasts and can send you a new one.
- [I see a "Session Expired" error.](https://help.withpersona.com/articles/272GTlHXkHNOQ69Tx4iczz/): Why a sitting runs out of time, how that differs from the link expiring, and what you keep or lose when you start again.
- [Why is my ID being rejected?](https://help.withpersona.com/articles/lUSOtF3U1SAhVZ9AHIt8xF/): Common reasons an ID is rejected during verification, from blurry photos and expired documents to mismatched names, plus how to fix each one.
- [What do I do if verification fails?](https://help.withpersona.com/articles/hrSWRp43vDJSBgPqlw6afN/): Steps to take when a verification secured with Persona fails, including retrying, fixing your details, and contacting the business that asked you to verify.
- [My name is different on my ID](https://help.withpersona.com/articles/lWYA2YCkdmIFFt0FaFa8kO/): What to do when the name on your ID does not match the details you entered during verification, including retyping and legal-name changes.
- [My address is different on my ID](https://help.withpersona.com/articles/1ZKIUkBhTHtTzSZo6C0xnF/): Why the address on your ID may differ from what you entered during verification, and the steps to resolve a mismatch.
- [My ID has non-Latin characters](https://help.withpersona.com/articles/A6wjfmdxqltCud5HqEeDyg/): What to do when your ID uses a script like Cyrillic, Arabic, or Chinese, and how to make sure your details are entered correctly during verification.
- [Why does my verification keep failing?](https://help.withpersona.com/articles/QY9KwhvyoZYCBn3HdPQgBx/): Common reasons a verification fails more than once, and what to check before you try again.
- [Verification is stuck on loading](https://help.withpersona.com/articles/86qHcxc3sUmu3beI1hMpHB/): Why a verification flow can freeze on a loading screen and what to try, from checking your connection to restarting the flow.
- [Can I verify someone else?](https://help.withpersona.com/articles/4hE1SafIrvv9UK2A00kYGF/): Why you can only verify yourself in a verification flow secured with Persona, and what to do if you need to verify on another person’s behalf.
- [Verification is done but I see no confirmation](https://help.withpersona.com/articles/OxNXlUP1LV5vlq9rGpFWL6/): What it means when a verification finishes without showing a confirmation, and who can tell you where things stand.
- [Why do I have to verify again?](https://help.withpersona.com/articles/wsUFv5773eO96MYLhRSTkA/): Reasons you may be asked to verify again even after completing it before, including expiring requests and new business requirements.
- [Can I pause and resume verification?](https://help.withpersona.com/articles/s3pJ6Yg9vWT2HRmsJNh5kz/): Whether you can step away from a verification flow and finish later, and what happens to your progress if you do.
- [Verification is blocked by an ad blocker](https://help.withpersona.com/articles/VJ2Mj7GMaHX7EgeZ9dZY2r/): Why an ad blocker, privacy extension, or browser tool can block verification, and how to allow the flow to work.
- [The verification flow is not in my language](https://help.withpersona.com/articles/WEp028qkXFDV5b3rLQCxIu/): What to do when the Persona verification flow does not appear in your preferred language.
- [What if I don’t have a smartphone?](https://help.withpersona.com/articles/6DLzZbCCROs9hyq18HC8dT/): Options for verifying your identity without a smartphone, including computers, tablets, and asking the business for an alternative.
- [My camera shows a black screen](https://help.withpersona.com/articles/BFFT8d7iuTG9LHp315WoOB/): Fix a verification camera that shows only black, from browser permissions and multiple devices to checking the lens and page refresh.
- [My camera is turned off by the browser](https://help.withpersona.com/articles/K0Db5aA15WhEOvUtnbONm5/): How to allow camera access in your browser so the verification flow can take document photos and your selfie.
- [Can I verify on a computer?](https://help.withpersona.com/articles/5MdA4QMSU7o2OZ5VGr8Q1D/): Often yes, though the business decides which devices its verification accepts, and some prefer a phone.
- [Verification opened as an app on my iPhone](https://help.withpersona.com/articles/frUJ1AgpSAS3b6dqEEn6aM/): A card slides up and the verification flow runs as a small temporary app rather than in Safari, which is normal, and here is what to do if it misbehaves.
- [I was asked to download the Persona Wallet app](https://help.withpersona.com/articles/mLyqfTUgsRUE2SAROqYoSG/): Why some verifications run through the Persona Wallet app, why Android asks you to install it when iPhone does not, and what to do if you cannot.
- [The verification app will not download or open](https://help.withpersona.com/articles/3hmXum8qb2dwS9vIb1k7J4/): A download that spins forever, an install that never finishes, or a camera that freezes the moment the app opens, and what to try for each.
- [What the tips on screen during a capture mean](https://help.withpersona.com/articles/qaV4cpnTDJnLHroVwZt1Zf/): Live guidance appears while the camera is open, asking you to move closer or reduce glare, and none of it means the attempt has failed.
- [How to take a photo the scan can read](https://help.withpersona.com/articles/RP2dHiXcsiW5c341xGVKPS/): A full checklist for capturing an ID during verification, covering light, glare, framing, focus, surface, and the device itself.
- [The selfie step keeps asking me to try again](https://help.withpersona.com/articles/9WZ7Tw1BurKZmx11sMKFvV/): What the camera needs during the selfie step, from framing and light to holding still, and what to do when it will not accept one.
- [Why isn't the barcode being captured clearly?](https://help.withpersona.com/articles/4LhMTM1OGL2afQCS5glcfk/): ID barcodes need high-quality images to decode. Improve the scan by switching to a mobile device, fixing lighting and glare, and holding still.
- [I see a "Failed to capture screenshot and/or the Play icon" error when I take a photo.](https://help.withpersona.com/articles/6DvKH6QTfhWVb0db0KGinp/): Fix the Failed to capture screenshot or Play icon error by turning off Low Power Mode and charging your device so video capture is not limited.
- [I see a "Can't access your camera" error.](https://help.withpersona.com/articles/3V9VoOoGLp6zRCwthpzpx4/): Fix the Can't access your camera error by enabling camera permissions for your browser or app on Chrome, Safari, iOS, and Android.
- [My selfie won’t capture](https://help.withpersona.com/articles/lnxoY0Yuyppnk1DgHoQrAX/): Fix a selfie step that will not complete, from camera permissions and lighting to changing one thing and going again.
- [My ID looks blurry after the scan](https://help.withpersona.com/articles/muGTC12TotQfhDORWd3xhf/): Fix an ID photo that comes out blurry during verification, from stabilizing the camera to lighting and focusing on the card.
- [My ID photo was taken in low light](https://help.withpersona.com/articles/ehtPeh256m1jdk8KLOWOsl/): How to take a clear ID photo when the light is poor, including adding light, removing shadows, and using the camera flash.
- [There is glare on my ID photo](https://help.withpersona.com/articles/SHxWV3e0vDUhZ46tANzwZF/): Remove glare and reflections from an ID photo during verification by adjusting light, angle, and surfaces.
- [Can I wear glasses or a hat during verification?](https://help.withpersona.com/articles/dwNIjd448NolYsDSs3zhUE/): Take them off if you can. What is allowed is set by the business that asked you to verify, not by Persona.
- [The scan does not detect my document](https://help.withpersona.com/articles/Eu42EhGCeqU7HcbslSNfj6/): What to change when the camera never recognises your ID and the capture button or countdown never becomes available.
- [The verification flow is asking for the back of my ID](https://help.withpersona.com/articles/2GYomfPNG711tzBh1Zyf3x/): Why a verification flow can ask for both sides of a card, how to tell which side is which, and what to do when the back will not go through.
- [No barcode shows up on my ID](https://help.withpersona.com/articles/CIDeNBNMkGC0S3QsvagKRW/): Why a barcode may not appear on your ID during verification and how to improve the scan, from lighting and angle to document type.
- [My residence permit won’t scan](https://help.withpersona.com/articles/CcXHQG4WjH3z9BliuxNpVy/): Fix a residence permit that will not scan during verification, from lighting and framing to NFC and supported document types.
- [My state ID won’t scan](https://help.withpersona.com/articles/YvjRDciov0YhuvqBeppccI/): Fix a state ID that will not scan during verification, from lighting and framing to supported document types.
- [My driver’s license won’t scan](https://help.withpersona.com/articles/lr72JHPcJz6RU4Bj329Frt/): Fix a driver’s license that will not scan during verification, from lighting and framing to damaged barcodes and document types.
- [My ID has a cover or sleeve](https://help.withpersona.com/articles/M7KEjgHO6j1IPrrcJc1NZU/): Why passport holders, card sleeves, and lamination cause scanning problems, and how to scan the document on its own.
- [Can I use a photo of my ID?](https://help.withpersona.com/articles/gyFutFQ7Gxc2I46Ein6QAM/): Why a scan step usually wants the document in your hand, and whether a picture or a photocopy works.
- [My NFC scan starts and then fails](https://help.withpersona.com/articles/M2erUVCYs6SheNHChzQtxG/): What to do when a passport chip scan begins, gets partway or shows a tick, and then drops before the verification flow accepts it.
- [My phone does not support NFC](https://help.withpersona.com/articles/SmmuLIhpRRpGKyiQBfJllA/): How to tell whether your phone can read a passport chip, what to switch on if it can, and your options when it cannot.
- [How to scan your passport, ID card, or residence permit with NFC](https://help.withpersona.com/articles/3mJXAtGCJwiwnxQ0flWs2u/): Scan a passport, ID card, or residence permit with an NFC-enabled phone: check for the RFID symbol, find the chip, and fix common scan errors.
- [I'm failing passport verification because of a long name](https://help.withpersona.com/articles/rs4Zz0DlFHLPlIHpk0EL6/): Passport MRZ encoding truncates long first names, and the NFC chip copies the shortened value. How to confirm the name and handle LinkedIn mismatches.
- [My passport chip is not detected](https://help.withpersona.com/articles/Gu5sJF5D7WJE7uFWAGUXaE/): Fix a passport NFC chip that will not read during verification, from positioning and cases to enabling NFC and cleaning the chip.
- [My passport photo page is blurry](https://help.withpersona.com/articles/rR4wvAIFQnKrzypyKKKtf9/): Take a clear photo of your passport photo page for verification, from focusing on the page to flattening and lighting it well.
- [My passport is from another country](https://help.withpersona.com/articles/qAC85gs3CzTxFqJol44OCx/): How a foreign passport works in verification, and what to do if it will not scan.
- [I cannot upload my document](https://help.withpersona.com/articles/cNfPN5shsK47C61wPSkfoG/): Why a document upload stalls, fails, or bounces back during verification, and what to change about the file and your connection.
- [I chose the wrong document type](https://help.withpersona.com/articles/lVQnjfT79ap9jurFNhA18Z/): How to correct the document or country you picked at the start of a verification, and why the choice has to match what you hold.
- [My ID is expired](https://help.withpersona.com/articles/ThJIELehHXFMMmXT8oTMeE/): What happens when your ID has expired during verification, what you can do, and who to contact for alternatives.
- [I only have a temporary ID](https://help.withpersona.com/articles/tvOQAc3dA6yjo42Df2fQj8/): How to verify when your ID is a temporary or interim document, including paper IDs and what the business may accept.
- [Can I use a paper ID?](https://help.withpersona.com/articles/FBibacFfGF2gty8og0zN2t/): Why paper IDs and printed documents often cannot be used for verification, and what to do when you only have a paper copy.
- [Which documents can I use?](https://help.withpersona.com/articles/10ILwkQ6xh8qDoZmF4vLt8/): The kinds of ID that flows secured with Persona commonly accept, and how to tell whether your document will work.
- [My ID or passport is damaged](https://help.withpersona.com/articles/g9FzKZtqQDaD51YINgYXoD/): How a torn, worn, or faded document affects verification, and what you can do when your ID will not scan.
- [My ID is not in English](https://help.withpersona.com/articles/sr016CuD561UiRvKfKZhbV/): What happens when your ID is issued in another language, and how to handle a document you cannot read.
- [Troubleshoot: Receiving SMS (text message)](https://help.withpersona.com/articles/2M9q1MBYN2SL19JKWiGOuX/): What to do if a verification SMS from Persona does not arrive: check filtered messages, confirm your phone number, and resend the SMS from the flow.
- [Troubleshoot: Receiving email](https://help.withpersona.com/articles/53WY3rZJTvEMRCpbVLnWD6/): What to do if a verification email from Persona does not arrive: check spam, confirm your email address spelling, and resend the email from the flow.
- [The code I entered was not accepted](https://help.withpersona.com/articles/DsW3F1qQtZJmEz8dS7Sp19/): A verification code that comes back wrong or expired is usually the older of two codes, or a digit misread, and both are quick to sort out.
- [Device handoff: continue verification on another device](https://help.withpersona.com/articles/1eWai1tzBuIZ8fA3QknyBd/): Move your Persona verification to another device by scanning a QR code, copying the short link, or receiving a link by email.
- [Does Persona store my ID?](https://help.withpersona.com/articles/D1rQEbJew0CojgKRCjN5DM/): Learn whether Persona stores the ID you submit, why it may be kept, and how to request deletion.
- [Can I delete my data?](https://help.withpersona.com/articles/L7RVZ2m0jZjmHqbMzoLYAJ/): Who to ask, and why it is usually the business you verified with rather than Persona.
- [Is Persona a scam?](https://help.withpersona.com/articles/yGskAK2knTyYAVLnUDEgDg/): Learn whether a Persona verification request is legitimate, why companies use Persona, and how to stay safe online.
- [Can I trust Persona with my ID?](https://help.withpersona.com/articles/jIQ9m2ul48XQzOb6JXXNiu/): Learn how Persona protects the ID you submit, what safeguards apply, and what the business you verified with decides.
- [Do I have to verify?](https://help.withpersona.com/articles/07oj9kjRdEqWNxFosDCGda/): Understand why a business may require identity verification, what happens if you say no, and how it protects you.
- [Can I verify without a phone number?](https://help.withpersona.com/articles/kMpYWNNGt7yJumQPEY67LP/): Learn whether you can complete identity verification without a phone number, and what to do if a step needs one.
- [My legal name changed](https://help.withpersona.com/articles/CUqSXsQXEMTWiySEWYJkAW/): Learn what to do if your name changed and it no longer matches your ID, and how to verify with a name mismatch.
- [I lost my ID](https://help.withpersona.com/articles/JqqE0tIdg2Q5J1n1crCtm8/): Learn what to do if you lost your ID and need to verify your identity, including what documents you can use instead.
- [I moved to a new country](https://help.withpersona.com/articles/g77YCoUuUn7BB1HRpwzV0B/): What to watch for when you verify from a country you recently moved to, and who decides which documents are accepted.
- [I did not ask to be verified](https://help.withpersona.com/articles/W7J8AAqmTesIfyHGMERpxw/): What it means when a Persona verification appears that you did not request, and how to tell if a request is real.
- [What is a credit header check?](https://help.withpersona.com/articles/vQ5jeZooGM1etdY0so0oV6/): How a credit header check uses the identifying details a credit bureau holds to confirm who you are, without touching your credit score or borrowing history.
- [Is this verification request real?](https://help.withpersona.com/articles/H4aFKaeKBo3VaoRn9qvCLM/): How to check whether a Persona verification request is legitimate and what to do if you are unsure.
- [How does verifying protect me?](https://help.withpersona.com/articles/QDaDGqYVGnk705oF2yHWZe/): The protections identity verification provides, from stopping scammers in your name to verifying for real, daily services.
- [Bot Mitigation Check via Persona](https://help.withpersona.com/articles/WFoLretqDaFOlf4ndqpHu/): How to complete Indeed's optional bot mitigation check with Persona: what ID and selfie you need, state availability, and camera and photo tips.
- [ConnectID for end users](https://help.withpersona.com/articles/4uFdUiZQuA2OqdGvNtBBC3/): Verify your age or identity with ConnectID using your Australian bank login, without sharing any face scans, ID documents, names or dates of birth with Persona.
- [What to expect when verifying your identity with Persona to reset your Microsoft Entra ID password](https://help.withpersona.com/articles/3fe4bvIj8lSLLPligSzZVL/): Verifying identity with Persona to reset a Microsoft Entra ID password: enter your email, upload a government ID, take a selfie, then set a new password.
- [SmileId for end users](https://help.withpersona.com/articles/64ypmBDSnUmmIq1GYBesRd/): Notice for African residents: Persona uses SmileID, a third-party provider, to verify your information against databases in Africa.
- [What to expect when verifying your identity with Persona and Okta](https://help.withpersona.com/articles/79vDOkVPP1GTnLjxWOEchn/): What to expect when Okta redirects you to Persona to verify your identity: upload a government ID, take a selfie, and see how your data is handled.
- [What to expect when verifying your identity with Persona](https://help.withpersona.com/articles/1DfUf0PhctXPDY8s1sbOaI/): What to expect when Duo redirects you to Persona to verify your identity: upload a government ID, take a selfie, and see how your data is handled.
- [FAQ: For Reddit users using the Persona service](https://help.withpersona.com/articles/7F6BaF9h8Fxf0XWkwQscXN/): Answers for Reddit users verifying their age with Persona: what data is collected, who controls it, and when Persona deletes your information.

## Guides for completing a verification

Step-by-step help for someone asked to verify their identity, written for a general audience rather than for a Persona administrator.

- [Recover access to your LinkedIn account using Government-Issued ID](https://help.withpersona.com/end-users/linkedin/account-recovery/): If you're facing difficulties accessing your LinkedIn account or if it has been restricted, this guide will help you recover access by confirming your identity.
- [Get verified on LinkedIn with Persona](https://help.withpersona.com/end-users/linkedin/get-verified/): LinkedIn has partnered with Persona to help give you an easier way to build authenticity with your professional community.

## Optional

Persona resources that live outside the help center.

- [Persona Developer Docs](https://docs.withpersona.com/docs): API reference, SDKs, and integration guides for developers.
- [Persona Academy](https://academy.withpersona.com/): Self-paced courses on identity and the Persona platform.
- [Persona Status](https://status.withpersona.com/): Current and past availability of Persona services.