Tutorial: Run Reports and Review Matches

Overview

Persona offers a variety of Reports, which allow you to supplement the information submitted by an individual via an Inquiry.

You can run Reports manually, or automatically. This guide covers how to:

• Run a Report manually
  • via manual input
  • via CSV in bulk
  • via other products
• Run a Report automatically
  • via Workflow after Inquiry completes
  • Extend the Workflow to also mark Inquiry for review
  • Extend the Workflow to also create a Case for manual review

Run a Report Manually

Running a Report manually is helpful when you only need to run Reports for special cases or on an occasional, ad-hoc basis.

via Manual Input

You can run a Report manually via the Dashboard using the "+ Create report" button. Enter the information about a user, and check for matches found.

via CSV in bulk

You can upload a CSV of information (individual names, business names, email addresses, phone numbers, etc.) in a specified format using the "+ Create report" button, and create reports in bulk. Learn more about the process here.

via Other products

You can create additional reports in Accounts or Cases if you want more information on a given person and that person has an Account generated within Persona.

Run a Report Automatically

Workflow 1: Run Report after Inquiry completes

Use the "+ Create workflow" button to begin automating Report runs. Select the Trigger type as "Event" and Trigger event as "inquiry.completed" to make this Workflow run on each completed Inquiry.

Use the Action Step in the Workflow to add “Run Report”. In this example Workflow, we run a Person Watchlist Report and a PEP Report after every completed Inquiry.

Here is what the completed Workflow looks like:

Publish the Workflow to automate running reports. You can manually check Inquiries to see if they've matched on the Report. Otherwise, you can listen for a report/watchlist.matched event via Webhook.

Workflow 1.1: Mark Inquiry for review if match found

Let's take the above Workflow and extend it. Let’s mark the Inquiry for review if it a Report match is found.

After the action step, add a Conditional Step to the Workflow, and edit the condition for Route 1 to be where report "match_found" equals "true". Use the dropdown menus to implement this logic.

Next, we add a "Mark Inquiry for Review" Action step under Route 1.

Once the Inquiry is marked for review, you can manually approve or decline the Inquiry from the dashboard. To learn more about the Inquiry review process, see this tutorial.

Here is what the completed Workflow looks like:

Publish the Workflow to automate running the Report and marking Inquiries for review.

Workflow 1.2: Create Case if match found

Let's take the above Workflow and extend it again. Let's also create a Case when a Report match is found.

Creating a Case gives you a streamlined experience for reviewing Inquiries that are marked for review, especially at a high volume. Learn more about Cases here.

To begin, we create a new Case template from the Dashboard. Use the "Settings" button on the top right to configure Case notifications, statuses, tags, and more. Learn more about creating Case templates here.

Let's start with where we left off in Workflow 1.1. We have an Action Step under "Route 1" to mark the Inquiry for Review.

Let's add another Action Step to Route 1 to "Create Case". Select your Case Template. In the Advanced configurations, we can make sure that the Trigger Inquiry is associated with this Case.

Next, add a "Wait Step", which waits for the Case to be resolved through manual review.

After the "Wait Step", add a Conditional to the Workflow. This Conditional should have two routes: to mark the Inquiry as approved or as declined, according to the Case state.

• If the Case's state is approved, set the Inquiry status to approved.
• If the Case's state is declined, set the Inquiry status to declined.

Here is what the completed Workflow looks like:

Publish the Workflow to automate running the Report and handling matches found with Cases.