You can dismiss false positive hits on certain types of Reports through the Persona Dashboard. These types of Reports include Adverse Media, Watchlist, and PEP.
You can dismiss a Report hit to resume a continuous Report when it stops due to a false positive. As background, Reports can be set to run on a recurring schedule. But when a Report returns a hit, it stops running. Once a hit is dismissed, the continuous Report resumes its cadence.
To dismiss Report hits through the Dashboard, a user must have a role with the "Dismiss matches" permission.
To learn more about Permissions, see Managing users and user permissions.
You can dismiss Report hits in several locations in the Dashboard, including:
- the Reports Details page
- the Reports tab of the Inquiry details page
- the Reports table of the Account details page
- the Report module in Cases
You can also dismiss Reports via API. See the documentation for Report Action: Dismiss Matches.