Progressive Verification Solution

Overview

Persona’s Progressive Verification solution enables organizations to verify individuals with minimal friction by first collecting user information in a form (including Social Security Number (SSN)) and running a Database Verification. Government ID verification is only required if the Database Verification fails, reducing friction for most users while maintaining strong identity verification coverage.

In this guide, learn:

• What’s included in the solution
• How the components work together to verify identities progressively
• How to customize and extend this solution for your specific needs

What’s Included

The Progressive Verification solution includes the following components:

1 Inquiry Template

• Database Verification
  • Collects key identity information including name, SSN, and address.
  • Uses the Database Verification to compare provided data against authoritative Social Security Administration records.
  • The Inquiry theme can be customized to match your company’s branding.
• If the Database Verification attempt fails it falls back to Government ID Verification.
• Government ID Verification
  • Automatically collects all ID types by default, including US driver’s licenses and state IDs. You can modify the accepted ID types by following this guide.
  • Requires a Barcode Check which means that both the front and back of ID are collected. While this required check introduces some friction to the user experience, it greatly improves extraction accuracy and overall user experience.
  • Inquiry theme can be customized to match your company’s branding and user experience.

2 Workflows

• Run 'Decision' on Inquiry Completed Workflow is triggered on inquiry completion.
  • Automatically reviews the verification results and applies your organization’s decisioning rules.
  • You can include additional actions such as triggering reports, notifications, or case escalations.
• Run 'Decision' on Inquiry Failed Workflow triggered on inquiry failure
  • Automatically creates a case for failed inquiries.

1 Case Template

• Progressive Verification Manual Review
  • Creates a Case if the user fails the verification or if additional manual review is required.
  • Includes tags or comments indicating why the Case was created, allowing your team to review and resolve cases as needed.
  • Includes a Case Action to run ad-hoc Government ID Verifications with a single click, providing additional assurance or re-trying Government ID Verification when the service is back online.

Progressive Verification Solution Process

Here’s how the components work together to progressively verify a user’s identity:

1. The Inquiry captures essential user identity information and runs a Database Verification.
2. If Database Verification fails, the Inquiry automatically prompts the user to submit and subsequently run a Government ID Verification.
3. Once the Inquiry is completed, the appropriate workflow is triggered to apply any business and decisioning logic.
4. If both Database and Government ID Verifications fail or additional review is needed, a Progressive Verification Manual Review Case is automatically created for your team to review.

If you’re interested in using setting up more advanced "Step-Up" verification experiences or dynamic flows like the Progressive Verification solution, contact your customer success manager or reach out to the Persona support team.

Where to find this Solution

This solution is available to organizations in the Solutions Library. The Solutions Library includes helpful pre-configured combinations of Persona products and features that can be a good starting point for many businesses or use case.

To get to the solutions library:

1. While viewing the Dashboard, click Home in your navigation
2. Under Explore all solutions, click Browse.

Solutions in the solutions library generally include end user verification flow or experiences powered by Inquiry Templates and Verification Templates. They also feature Workflows that automatically approve an Inquiry or create a Case when risky signals (like a failed Verification) are found, and a Case Template to ensure that your business is well set up for reviewing these higher risk scenarios.

Plans Explained

Learn more about pricing and plans