Persona logoPersona Help Center
ArticlesCommunityAcademyDeveloper DocsSystem Status
Menu icon

Articles

Getting started
Dynamic Flow (Inquiries)
Verifications
Accounts
Transactions
Reports
Cases
Introduction
Features
FAQ
Creating cases
Template management
Email Functionality
Workflows
Graph
Marketplace and 3rd-Party Integrations
Other Platform Products
Admin
For end users

Get help now

Submit a request
Cases
FAQ
Creating cases

Why did my case objects fail to attach?

⚠️ This question came from a member of the Persona Community - a founder of a fintech startup who uses Persona for KYB and KYC. This question is useful for those looking to understand how to troubleshoot case objects issues within Cases.

Why did my case objects fail to attach?

Question

Why did my Persona objects fail to attach to my Case (in a Workflow)?

Answer

In order to ensure optimal performance within Persona’s dashboard, each case is limited to 1,000 case objects (e.g. ID, case ID, object type, object ID). This is a high threshold, so in the event that you encounter an error message when attaching objects (whether via Workflows, API, or in the dashboard).

📌 This answer was last updated on January 6th, 2025 by Lynn Chou, a product marketing manager at Persona. FAQs, unlike other articles, are written to provide Persona Community members more specific answers to common questions. While we periodically review responses and answers, please note when this FAQ was last updated as information may have changed since then.