Cases

Build and customize review processes that fit your team and business

Introduction

16 articles

Key Concepts

Learn about the key concepts, models, and vocabulary around Cases

Cases Overview1 min read Case Status3 min read Cases Template3 min read Cases: Layout Editor3 min read Cases Actions3 min read Case Templates and Change Management1 min read Global Assignment Policies and Queues7 min read Platform Connections3 min read

Using Cases

Understanding how to use Cases

Automatically creating a Case for Inquiry that needs review1 min read Cases: Data Path, Data Expressions, and Smart Input5 min read Requiring Case comments1 min read Showing, hiding, and rearranging columns in your Case list2 min read Using filters and saved views of Cases4 min read Preset comments for Cases1 min read Availability Status in Cases2 min read Creating a Case2 min read

Features

47 articles

Layout

Learn about the features of Cases you can use to customize individual case views for your teams to efficiently review and investigate collected, enriched, or extracted information

Configurations

Learn about the features of Cases you can use to help your team meet deadlines, conduct thorough reviews, and help you understand Case loads

Cases Field Editor1 min read Converting Case Field Types5 min read Cases Actions3 min read SLAs for deadline tracking in Cases1 min read Teams in Cases1 min read What are Case Notifications?1 min read Cases Filterable Fields1 min read

SAR Filing

AML Case Management and Automated SAR Filing is designed to help your team adapt quickly to regulatory changes and conduct high-quality, streamlined investigations.

AML Case Management & SAR Filing Overview6 min read Create Alert and SAR Cases2 min read Update SAR Filing Configurations2 min read File a SAR5 min read

Analytics and Exports

Learn about Cases Analytics and Exports

Cases Analytics4 min read Exporting data from the Dashboard3 min read

Case Review Agents

Learn about case review agents

Introduction to Case Review Agents7 min read Case Review Agents: Early Access Program SOP4 min read Case Review Agents: Data Privacy and Security3 min read

FAQ

7 articles

Creating cases

The most frequently asked case creation questions asked by Persona Community members

How do I automatically create a Case for review?1 min read Why did my case objects fail to attach?1 min read How to Prefill Case Actions?3 min read

Template management

The most frequently asked case template management questions asked by Persona Community members

What is Cases Enhanced?1 min read How many seats does my plan have?1 min read

Email Functionality

The most frequently asked Cases email module and functionality questions asked by Persona Community members

Why did my email attachment fail?2 min read How are my emails getting routed?2 min read