This question came from a member of the Persona community, a founder of a fintech startup who uses Persona for KYB and KYC. This is useful for those looking to understand how to troubleshoot case objects issues within Cases.
Question
Why did my Persona objects fail to attach to my Case (in a Workflow)?
Answer
In order to ensure optimal performance within Persona’s dashboard, each case is limited to 1,000 case objects (e.g. ID, case ID, object type, object ID). This is a high threshold, so in the event that you encounter an error message when attaching objects (whether via Workflows, API, or in the dashboard).
This answer was reviewed by Lynn Chou, a product marketing manager at Persona. FAQs, unlike other articles, are written to provide Persona Community members more specific answers to common questions. While we periodically review responses and answers, please note when this FAQ was last updated as information may have changed since then.