SSN Verification Solution

Overview

Persona’s SSN Verification solution allows organizations to compare a US-based individual’s name, Social Security Number (SSN), and address against trusted authoritative data sources to verify the provided information by making use of Persona's Database Verification product (sometimes referred to as Authoritative Database Verification). This solution is ideal for verifying users with limited credit history or thin files.

In this guide, learn:

• What’s included in the solution
• How the components work together to verify attributes of an individual including SSN
• How to customize and extend this solution for your specific needs

What’s Included

The SSN Verification solution includes the following components:

1 Inquiry Template

• Database
  • Collects key identity information including name, SSN, and address.
  • Uses the Database Verification to compare provided data against authoritative data sources
  • The Inquiry theme can be customized to match your company’s branding.

2 Workflows

• Run 'Decision' on Inquiry Completed Workflow triggered on inquiry completion
  • Automatically applies your decisioning rules based on the Database verification results and other business logic.
  • You can include additional actions such as triggering reports, notifications, or case escalations.
• Run 'Decision' on Inquiry Failed Workflow triggered on inquiry failure
  • Automatically creates a case for failed inquiries.

1 Case Template

• SSN Verification Manual Review
  • Creates a Case if the user fails the verification or if additional manual review is required.
  • Includes tags or comments indicating why the Case was created, allowing your team to review and resolve cases as needed.

SSN Verification Solution Process

Here’s how the components work together to verify a user’s SSN:

1. The Inquiry captures essential user identity information including SSN and runs a Database Verification.
2. If the Database Verification fails, a case is created for manual review. If the Inquiry is completed, the additional workflow logic is run to decision based on any desired business logic where the Inquiry is either approved or a case is created for manual review.
3. If verification fails or additional review is needed, a SSN Verification Manual Review Case is automatically created for your team to review.

If you’re interested in using Persona’s SSN Verification solution or advanced database-powered solutions like eCBSV, contact your customer success manager or reach out to the Persona support team.

Where to find this Solution

This solution is available to organizations in the Solutions Library. The Solutions Library includes helpful pre-configured combinations of Persona products and features that can be a good starting point for many businesses or use case.

To get to the solutions library:

1. While viewing the Dashboard, click Home in your navigation
2. Under Explore all solutions, click Browse.

Solutions in the solutions library generally include end user verification flow or experiences powered by Inquiry Templates and Verification Templates. They also feature Workflows that automatically approve an Inquiry or create a Case when risky signals (like a failed Verification) are found, and a Case Template to ensure that your business is well set up for reviewing these higher risk scenarios.

Plans Explained

Learn more about pricing and plans