Persona Help Center
About Availability status
The availability status feature lets you assign Cases to team members only when they're available.
Adapt to your team's shifts and out-of-office
You can use availability status to manage Case assignments around your team's shifts and out-of-office schedules.
Avoid bottlenecks
Assigning Cases to unavailable team members can cause bottlenecks for your team and delays for your customers. Avoid these problems when you assign Cases according to your team's availability status.
How it works
Each user on your Cases review team can set their availability status to either available or unavailable. Cases will only be assigned to team members who are available.
Get started
Learn about Cases Enhanced
The availability status feature is available with a Cases Enhanced plan. To learn more, reach out to your customer success manager or contact us here.