Help user sign in with a recovery code for 2FA

Overview

Your organization can choose to require that users use two-factor authorization (2FA) when signing in to the Persona dashboard.

If you require 2FA, and one of your users either has not yet set up 2FA, or loses access to their 2FA method (e.g. phone or email), you can help them regain access by issuing them a recovery code.

Prerequisites

You must be assigned the permission to edit users.

Steps

To issue a recovery code for a user:

1. In the dashboard, navigate to Team > Users.
2. In the row for the user you want to edit, and select "..." > Issue recovery code.
3. Copy the recovery code.

Use a secure method to send this recovery code to the user.