KYC + Address Solution

Overview

Persona’s KYC (Know Your Customer) + Address solution enables organizations to verify an individual’s identity through government-issued ID along with a selfie liveness check and a document upload for proof of address. The uploaded document is required to contain an address and can subsequently be used to check against addresses on the Government ID or other sources that an organization may know of. Example proofs of addresses that end users can submit for verification include documents like utility bills, insurance statements, or bank statements. This solution is a good starting point for both identity verification and proof of address in a single streamlined flow. Additional address related verification configurations like Document AI Classifications or Extractions can be further configured for more advanced address verification.

In this guide, learn:

• What’s included in the solution
• How the components work together to verify both identity and address
• How to customize and extend this solution for your specific needs

What’s Included

The KYC + Address solution includes the following components:

1 Inquiry Template

• Government ID Verification
  • Automatically collects all ID types by default, including US driver’s licenses and state IDs. You can modify the accepted ID types by following this guide.
  • Requires a Barcode Check which means that both the front and back of ID are collected. While this required check introduces some friction to the user experience, it greatly improves extraction accuracy and overall user experience.
  • Inquiry theme can be customized to match your company’s branding and user experience.
• Selfie Verification
  • Performs selfie liveness checks to confirm identity.
• Document Verification
  • Collects and checks for address and names on documents, including utility bills, insurance statements, and similar proof-of-address documents.

2 Workflows

• Run 'Decision' on Inquiry Completed triggered on inquiry completion
  • Automatically reviews verification results and applies any additional business logic or decisioning rules.
  • Can be extended to include additional actions such as flagging high-risk cases or triggering notifications.
• Run 'Decision' on Inquiry Failed Workflow triggered on inquiry failure
  • Automatically creates a case for failed inquiries.

1 Case Template

• KYC + Address Manual Review
  • Creates a Case if the user fails the verification or if additional manual review is required.
  • Includes tags or comments indicating why the Case was created, allowing your team to review and resolve cases as needed.

KYC + Address Solution Process

Here’s how the components work together to verify a user’s identity and address:

1. The Inquiry collects the user’s government ID, selfie liveness check, and proof of address documentation.
2. As part of the process a Government ID verification is run.
3. If the Government ID Verification passes, the Inquiry automatically prompts the user to conduct a Selfie Verification and subsequently the appropriate verification checks are run on the provided three-point Selfie.
4. If additional review is required or the Inquiry fails, a KYC + Address Manual Review Case is automatically created for your team to review.

If you’re interested in using advanced address verification features like Documents AI or need to verify specific types of documents using Persona contact your customer success manager or reach out to the Persona support team.

Where to find this Solution

This solution is available to organizations in the Solutions Library. The Solutions Library includes helpful pre-configured combinations of Persona products and features that can be a good starting point for many businesses or use case.

To get to the solutions library:

1. While viewing the Dashboard, click Home in your navigation
2. Under Explore all solutions, click Browse.

Solutions in the solutions library generally include end user verification flow or experiences powered by Inquiry Templates and Verification Templates. They also feature Workflows that automatically approve an Inquiry or create a Case when risky signals (like a failed Verification) are found, and a Case Template to ensure that your business is well set up for reviewing these higher risk scenarios.

Plans Explained

Learn more about pricing and plans

Related articles

• Government ID Verification
• Selfie Verification
• Configure Document Verification