Verify your identity on Indeed with Persona

Verify your identity on Indeed with Persona

Indeed has partnered with Persona to provide users with an easy way to verify their identity as part of Indeed’s efforts to enhance platform trust and account security and deter bot activity.

What you’ll need

• You’ll need a valid and accepted form of US government-issued ID.
  • This includes a Driver's License, State ID, Passport, Passport Card, Permanent Resident Card, Non-citizen Travel Document, Visa, or Work Permit.
• For a successful verification, you should either have a smartphone or a computer equipped with a webcam to capture an image of your ID.
  • Ensure that details like your photo, first name, last name, birth date, and the document's expiration date are clear, not damaged, and readable.
• Prepare to perform a live selfie verification.
  • You’ll also need to take a live selfie to confirm you are both a real individual and the same person in the ID.
  • For a successful selfie, you should make sure your face is clear, you are in a well-lit area.
  • Don’t worry, this selfie is used solely for identity verification purposes.
• Notes
  • Identity verification is not available if you reside in, have a government ID from, or are located in Illinois, Washington, or Texas.
  • Successful verifications and associated data, such as selfie and government ID pictures, will be deleted immediately; however, Persona will hold onto data associated with failures for 14 days so that we can help troubleshoot if you need additional help.

FAQ

Why am I being asked to verify my identity as part of the Job Seeker experience?

Identity Verification is part of Indeed’s efforts to enhance platform trust and account security and deter bot activity—verification is completely optional.

Where can I find more details on how my ID and selfie information are used and stored?

Please refer to Persona’s privacy policy for more information on how your ID and selfie information is used and stored.

Please note that Indeed and employers on Indeed do not access or store validation information you submit to Persona, including your government ID or selfie picture. When you share your identity verification results with Indeed and an employer, they only receive confirmation that your identity has been verified.

What kind of ID do I need?

A valid form of US government-issued ID. This includes a Driver's License, State ID, Passport, Passport Card, Permanent Resident Card, Non-citizen Travel Document, Visa, or Work Permit.

Troubleshooting during the identity verification process

How do I enable camera permissions?

If you've received the below message during the Persona identity verification flow, you'll need to enable the correct camera permissions for your browser and/or device. {Image of failure screen}

If you're viewing the Persona identity verification flow via an iOS or Android app, check your device settings:

• Go to Settings on your device
• Go to Apps
• Find the app that you wish to enable camera permissions for
• Find the App Settings and allow camera permissions

If you’re viewing the Persona identity verification flow via a mobile web browser, please follow the steps in the relevant links below:

• Google Chrome:
  • For iPhone & iPad
  • For Android
• Mozilla Firefox:
  • For mobile
• Safari:
  • For mobile devices below iOS 13, check your "Camera & Microphone Access" in your Settings:
    • Go to Settings on your device
    • Scroll down and open Safari
    • Ensure "Camera" is set to "Ask" or "Allow"
  • For mobile devices on iOS 13, tap the "AA" icon in URL bar in the top left. Then tap "Website Settings", which will enable you to set camera permissions to "Allow or Ask" instead of "Deny".

What are tips for submitting a photo of my government ID?

General Tips:

• Make sure the lighting in the room is bright enough to capture the ID.
• If there is glare in your photo, move away from direct light to reduce glare.
• Make sure the text on your ID is readable (and not worn).
• Make sure you are not covering any part of the ID (e.g., with your finger).
• Make sure the photo of your face on the ID is visible.
• Make sure the image is not blurry.
• If your ID continues to fail, try another ID type, if available.
• If your camera quality is poor (e.g., the image is grainy or small) or you do not have a camera on your device, you can upload a photo of your ID and make sure it meets the above requirements. You can also text message or e-mail yourself a link to continue on your phone with your phone's camera.

For ID Cards:

• If possible, place the ID card on a flat surface (e.g., a table) with a dark background to reduce blur.
• Move the ID card as close to the camera as possible, while making sure all four corners of the ID are captured within the photo.

For Passports:

• Hold the passport open to the main passport page (showing your photo and personal details).
• Make sure you are not blocking any part of the main passport page.
• Make sure the MRZ (the symbols and letters at the bottom of your passport page) is fully visible and can be read clearly in your photo.
• Because passport pages can be glossy, please make sure the lighting is good and move away from a direct lighting source to avoid glare or reflection.

For Selfies

• Make sure you are in a well-lit area
• Move away from a direct lighting source to avoid any glare in your selfie
• Follow all prompts and instructions presented to you on the screen

About Persona

Persona helps businesses manage KYC/AML/KYB programs, fight fraud, and build trust by automating any identity-related use case with our flexible identity infrastructure.