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Cases
Introduction
Introduction
Key Concepts
Learn about the key concepts, models, and vocabulary around Cases
Cases Overview
Cases Template
Template Versions and Change Management
Global Assignment Policies and Queues
Using Cases
Understanding how to use Cases
Automatically creating a Case for Inquiry that needs review
Requiring Case comments
Showing, hiding, and rearranging columns in your Case list
Using Saved Views
Preset comments for Cases
Dashboard and email notifications for Cases
Availability Status in Cases
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