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Troubleshooting your identity verification attempts
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Expired links
Taking photos
Receiving messages from Persona
Scanning passports
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For end users
Troubleshooting your identity verification attempts
Troubleshooting your identity verification attempts
General
General troubleshooting guides
Having trouble completing your Persona verification?
Device handoff: continue verification on another device
Creating and verifying with Reusable Personas
Security, privacy, and compliance overview
Expired links
Troubleshooting for expired links
How do I request a new Inquiry link?
My verification link has expired
I see a "Session Expired" error.
Taking photos
Troubleshooting for taking photos
I see a "Can't access your camera" error.
Why isn't the barcode being captured clearly?
I see a "Failed to capture screenshot and/or the Play icon" error when I take a photo.
Receiving messages from Persona
Troubleshooting about receiving messages (e.g. texts, email) from Persona
Troubleshoot: Receiving SMS (text message)
Troubleshoot: Receiving email
Scanning passports
Troubleshooting for scanning passports
I'm having trouble scanning my passport
How to scan your passport with NFC