⚠️ This question came from a member of the Persona Community - a VP Trust & Safety at a large financial services business. It is useful for those looking to understand capture method configuration options for the Government ID, Selfie, and/or Document verification products run within Inquiries.
Question
Why should I disable image uploads?
Answer
By default, most Inquiry Templates are configured such that end users can either capture a new photo using their camera or upload an existing image from their device. For some businesses or user experiences, allowing uploads may introduce risk: uploaded files can be reused, shared, or spoofed. For this reason, some teams choose to disable uploads to encourage in-the-moment, harder-to-fake captures.
See Capture Method for how to disable image uploads.
📌 This answer was last updated on October 3, 2025, by Trinity Dunbar, a fraud expert at Persona. FAQs, unlike other articles, are written to provide Persona Community members with specific answers to common questions. While we periodically review responses and answers, please note when this FAQ was last updated as information may have changed since then.