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Expired links

My verification link has expired

Verification links stop working after a while for security. The business that asked you to verify decides how long a link lasts and can send you a new one.

1 min read

This guide is for individuals going through a Persona-powered identity verification flow. While we’ve included helpful tips, the verification was set up by the business, service, or organization that asked you to verify. They use Persona as a tool, and they ultimately decide what’s required and can assist with your specific situation, if you’re having trouble.

For security reasons, every verification link stops working after a while. How long yours lasted is up to the business that asked you to verify, so there is no one deadline that applies to every link.

If you would like to resume your verification, please reach out to the business that asked you to verify and ask for a new link.

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Who can help

The business that asked you to verify

They set up the verification, see the result, and decide what happens next, so they are the ones who can help with your result, what they need from you, or another try. Look for their help or contact page in the app, site, or email where your verification started.

Need to reach Persona instead?

Persona provides the verification tool for the business that asked you to verify, but it cannot approve, re-run, or override their decision. For any problem with your verification, including a page that will not load or a button that does nothing, we recommend contacting the app or service you are trying to access, which is named in the verification flow.

If you would still like to reach Persona, you can contact Persona support.

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