This question came from a member of the Persona community, a risk analyst who could not tell why an Inquiry had failed when only one check was red. This is useful for anyone working out which checks decide the outcome of an Inquiry.
Follow these steps to see which checks are required for an Inquiry to pass the verification process:
- In the navigation bar in the Persona Dashboard, select Inquiries > All Inquiries.
- Select the Inquiry you’re interested in.
- On the Inquiry page, select the Verifications tab at the top of the page.
- On the Verifications tab, you’ll see a section for each Verification attempt the end user made in this Inquiry.
- For each Verification attempt:
- Find the Checks section.
- This section contains a table with all the individual verification checks run on this attempt.
- The Required column in this table tells you whether each check is required (‘Yes’ = required, ‘No’ = not required).
- Find the Checks section.
Learn more
See this guide to learn more about Inquiry details in the Dashboard.
This answer was reviewed by Justin Sayarath, a product manager at Persona. FAQs, unlike other articles, are written to provide Persona Community members more specific answers to common questions. While we periodically review responses and answers, please note when this FAQ was last updated as information may have changed since then.