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How do I get a new verification link?

Resume a verification flow started on another device by selecting Continue on another device, or ask the business that asked you to verify for a new link.

1 min read

This guide is for individuals going through a Persona-powered identity verification flow. While we’ve included helpful tips, the verification was set up by the business, service, or organization that asked you to verify. They use Persona as a tool, and they ultimately decide what’s required and can assist with your specific situation, if you’re having trouble.

If you started this verification flow on another device, please return to your original device and select “Continue on another device” to send yourself a new link.

Otherwise, please reach out to the business that asked you to verify and request a new link.

Who can help

The business that asked you to verify

They set up the verification, see the result, and decide what happens next, so they are the ones who can help with your result, what they need from you, or another try. Look for their help or contact page in the app, site, or email where your verification started.

Is the verification flow itself not working?

Persona provides the verification tool, but it cannot approve, re-run, or override a business's decision. If the screens themselves are broken, for example a page that will not load or a button that does nothing, and the steps on this page did not help, Persona support can take a look.

Contact Persona supportContact Persona support