Configure Document Verification

What is Document Verification?

Document Verification, part of our Document AI product, is a collection and/or verification step that you can configure as part of your company’s user diligence or business diligence processes, such as providing proof of address, proof of SSN, proof of EIN, and more. Each Document Verification collects a document (SSN cards, W2s, IRS notices, utility bills, etc.) from the end user to extract, process, and verify documents according to your specifications.

Learn more about our Document AI product here.

Verification Template

Just like other verification templates, a Document Verification Template defines the configurations that determine whether documents will pass or fail the verification step.

Unlike other verification templates, Document Verifications have the added value and complexity of being able to extract values or attributes from a large array of documents that may or may not have a standard format or structure. Persona has curated and built models to tackle the vast variability of many of the documents that businesses find useful when operating in a digital space, and these configurations can be set to meet your specific business needs through the Document Verification Template.

The Document Verification Template has two main types of configurations:

• Verification checks
• Extractions

Verifications Checks

Within the Verification checks section at the top of the screen, you will see a list of verification checks that every document runs through. In addition, the output of each check within an inquiry can be reviewed within Dashboard → Inquiries → All Inquiries.

Next to each Verification check is a checkbox labeled Required to pass. If this checkbox is enabled, the Verification Check will have to pass for the document to be accepted (e.g., in the screenshot above, Compromised submission is Required to pass. This means that if the document is a Compromised submission (i.e., the document is found in a publicly available source), Persona will reject this document). Depending on your business needs, you can configure which verification checks should be required.

Extracted properties detection verification check

You may notice that Extracted properties detection has different settings than other Verification Checks. For example, we can configure Extractions below and add them to this check to ensure that given extractions are found before passing the document.

In this example, the extraction named Owner Name 1 is required for the document checks to pass.

Extractions

Persona uses AI-powered extraction to capture and verify specific information from a document; we refer to this specific information as an extracted attribute. More commonly this is used for documents like utility bills, proof of address, proof of income, or non-government-issued identification documents. All extractions are dependent upon the quality of the images provided.

Creating an extraction

1. Navigate to a specific Document Verification Template by either:
   1. Clicking Inquiries > Templates > Selecting the desired Inquiry template (that contains an existing Document Verification Template) > Configure in the top right or
   2. Clicking Verifications > Templates > Selecting the desired Document Verification Template
2. Click on Add extraction
3. For the extraction, decide what whether you’d like to compare the extraction against a known value or not.
   1. When configuring an extraction within a Document step, by default, the extraction will only extract the value. But you can also set it to compare against a known value such as an Inquiry field.
      • Default: The Document Verification will just search for the existence of information (e.g. a specific name, any name, a key value pair, regex matched text) within the document
      • Toggle comparison: Toggle an extraction to compare when looking for known user information (e.g., user name, address) in a document or situations in which you already have an existing value that you’d like to compare against. Comparing leverages user-specific information (e.g., individual’s name, EIN) to match and guide the extraction process.
        • For instance, Persona can compare an individual’s name extracted via a Government ID Verification with the same name found in a utility bill Documents extraction in order to verify that the document belongs to the same individual.