⚠️ Note: This guide is for individuals going through a Persona-powered identity verification flow. While we’ve included helpful tips, the verification was set up by the business, service, or organization that asked you to verify. They use Persona as a tool, and they ultimately decide what’s required and can assist with your specific situation, if you’re having trouble.
For users · Troubleshooting
I'm having trouble scanning my passport
What to try when your passport will not scan during identity verification, and who to contact if you still need help.
Still having trouble?
Our support team can help you finish your verification.