This guide is for individuals going through a Persona-powered identity verification flow. While we’ve included helpful tips, the verification was set up by the business, service, or organization that asked you to verify. They use Persona as a tool, and they ultimately decide what’s required and can assist with your specific situation, if you’re having trouble.
Overview
In your Persona verification flow, you may have the option to receive an email from Persona. If you are having trouble receiving an email, use this guide to troubleshoot.
Troubleshoot a missing email
If you do NOT receive an email you expected:
- Check your “spam” folder: Your email may have been sent to a spam folder by your email provider.
- Double-check spelling: Double-check that you have spelled your email address correctly. In your Persona flow, you may need to tap a “back” arrow to return to the screen where you entered your email address.
- Resend the email: In your Persona flow, you can request that Persona resend the email.