Fraud Assessment Services

Fraud is not a one-time problem. It evolves, adapts, and exploits gaps in your defenses faster than most teams can respond. Persona's Fraud Assessment Services give you expert-led, configuration-focused analysis of your environment so you can get ahead of the next attack.

Whether you're seeing a spike in synthetic identities, account takeovers, or repeat bad actors slipping through, our team digs into your specific patterns and delivers targeted, actionable recommendations.

What Is a Fraud Assessment?

A Fraud Assessment is a structured, expert-led deep dive into your Persona configuration and reported fraud activity. Our fraud specialists and account teams analyze the signals you're seeing, identify gaps in your current setup, and recommend specific changes to better detect, deter, and deny fraudsters, without adding unnecessary friction for your legitimate users.

Think of it as a health check for your fraud stack, tailored to your business and the threats you're actually facing.

How It Works

1. Report suspected fraud in the Dashboard Use the Persona dashboard to submit examples of suspected fraudulent activity. Flag any suspicious inquiries, government-issued IDs, or selfies for review. For best results, submit at least one week's worth of fraud reports before requesting an assessment.

2. Persona investigation Our team analyzes reported fraud in a unified interface, surfacing patterns across IP addresses, device metadata, geographies, linked accounts, and more.

3. Recommend You receive a tailored configuration assessment document with specific, prioritized recommendations to harden your environment against the fraud patterns identified.

4. Implement Work with your Persona team to implement changes directly in your dashboard, no engineering lift required.

What We Assess

Using Persona's layered Deter, Detect, Deny framework, our team reviews your configuration across the full fraud prevention stack:

• Inquiry template configuration - Friction triggers based on real-time risk signals at onboarding and other risky touchpoints
• Verification configuration - Government ID checks (barcode, AAMVA, NFC, mDL), selfie biometric thresholds, liveness enforcement, and document authenticity
• Behavioral and device signals - IP geolocation, device metadata, browser fingerprinting, number of attempts
• Workflow rules - Automation logic for decisioning, escalation, and case routing
• Identity Lists - Known bad actor lists across device, IP, face, browser, and ID
• [?] Data analysis? Scope = only on recently published versions of an inquiry template

What You Get

• A prioritized, written set of configuration change recommendations tailored to your fraud patterns
• Identification of common fraud attack vectors affecting your environment
• Guidance on which Persona capabilities are underutilized and would materially reduce your fraud rate
• A repeatable process to request future assessments as threats evolve

Why It Matters

Persona's approach to fraud is built on defense in depth. No single layer is perfect, but when properly configured and layered together, they significantly reduce the surface area available to bad actors. Most customers have available controls that aren't yet switched on. A Fraud Assessment closes that gap.

Get Started

Fraud Assessments are available to Growth and Essentials customers. To request a fraud assessment, submit a report through your Persona dashboard or reach out to your account team.

For questions, contact sales@withpersona.com.