Why is a Database Verification stuck in "initiated" status?

Problem

You see a Database Verification is “initiated,” but it doesn't progress:

Common causes

This problem commonly happens when a Database Verification is completed via the Persona API, and not all required fields were sent to the API. Since there are missing fields, the Verification can’t run.

Suggested steps

• Check your API integration is sending all fields required to the complete this Database Verification.
• Reach out to us for help. You can contact your customer success manager or contact the Persona support team.