This question came from a member of the Persona community, a developer watching a verification sit at the same status long after the user had finished. This is useful for anyone whose Database Verification has not resolved.
Problem
You see a Database Verification is “initiated,” but it doesn’t progress:
Common causes
This problem commonly happens when a Database Verification is completed via the Persona API, and not all required fields were sent to the API. Since there are missing fields, the Verification can’t run.
Suggested steps
- Check your API integration is sending all fields required to the complete this Database Verification.
- Reach out to us for help. You can contact your customer success manager or contact the Persona support team.
This answer was reviewed by Justin Sayarath, a product manager at Persona. FAQs, unlike other articles, are written to provide Persona Community members more specific answers to common questions. While we periodically review responses and answers, please note when this FAQ was last updated as information may have changed since then.