Persona logoPersona Help Center
ArticlesCommunityAcademyDeveloper DocsSystem Status
Menu icon

Articles

Getting started
Solutions
Inquiries
Verifications
Accounts
Transactions
Reports
Cases
Introduction
Features
Layout
Configurations
SAR Filing
Analytics and Exports
Case Review Agents
FAQ
Workflows
Graph
Marketplace and 3rd-Party Integrations
Other Platform Products
Admin
For end users

Get help now

Submit a request
Cases
Features
Configurations

What are Case Notifications?

Overview

Case Notifications alert you when something changes in a Case you’re responsible for. You can receive a notification when:

  • A Case is assigned to you.
  • A Case that is assigned to you has an SLA breach.
  • You are tagged in a Case comment.

Notifications appear in your Dashboard and/or email based on your personal notification settings. View the Notifications Overview page to learn more about notifications.

There is a separate notification setting for when any new Case is created using a specific Case Template. See Cases Template to learn more.