Overview

From an Account, you can create a Case to review the individual or business associated with that Account. You can attach existing Inquiries and Reports to the Case and assign it to a reviewer. The new Case is linked to the Account.

How to create a Case from an Account

1. Navigate to the Dashboard, and click on All Accounts. Open the Account you want to create a Case for.
2. In the top right of the Account, click Create case.

3. In the Create a new case window:

   

   1. Under Case template, select the template to use (for example, Advanced KYC + AML (US): Basic Case).
   2. (Optional) Under Inquiries, select one or more of the Account's Inquiries to attach to the Case.
   3. (Optional) Under Reports, select one or more of the Account's Reports to attach to the Case.
   4. (Optional) Under Assign to, choose a reviewer. This defaults to Unassigned, and you can select Assign to me.

4. Click Create case. The new Case is linked to the Account and appears under Cases on the Account.