Overview
To help you remain compliant with South Korea’s updated PIPA regulations, Persona has made the following changes, and they are now in effect:
- Resident Registration Numbers (RRNs) are automatically redacted from all stored data
- Korean identity documents containing RRNs are not supported, including national ID cards, driver’s licenses, and pre-2021 passports
- Korea Digital ID verification methods are the recommended approach for verifying Korean users
What end users see when they select South Korea
When an end user selects South Korea as their country, Persona shows the “We are unable to verify identities in this country” screen. This applies to every organization unless your organization has done one of the following:
- implemented Korea Digital ID, which verifies users through Korea Credit Bureau (KCB)
- signed a risk-acceptance agreement for processing Korean government IDs with your Persona account team
Enabling South Korea in your template or Government ID Verification settings does not change this. End users who select South Korea still see the “We are unable to verify identities in this country” screen.
What you need to do
If your organization verifies Korean users, contact your Persona account team to:
- Set up Korea Digital ID (mobile carrier, credit card, or I-PIN methods) as your verification method for Korean users
- Discuss the risk-acceptance option if your organization needs to continue processing Korean government IDs
We also recommend:
- Reviewing your privacy policy to ensure it reflects the updated verification methods and includes an explicit call-out that Korea Credit Bureau (KCB) receives and processes end-user data for verification
- Consulting with your compliance team if you have questions about how these changes affect your operations
Special circumstances
If you believe your organization has a specific statutory mandate to continue collecting or retaining RRNs, please contact your Persona account team. We’ll need to review your legal justification and approval documentation.