Why is a Database Verification stuck in "initiated" status?

Problem

You see a Database Verification is “initiated,” but it doesn't progress:

Common causes

This problem commonly happens when a Database Verification is completed via the Persona API, and not all required fields were sent to the API. Since there are missing fields, the Verification can’t run.

Suggested steps

• Check your API integration is sending all fields required to the complete this Database Verification.
• Reach out to us for help. You can contact your customer success manager or contact the Persona support team.

Learn more

To learn what "initiated" and other statuses mean, see Reference: Database Verification statuses.