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Inquiries
FAQ
FAQ
Integrating, creating, and resuming inquiries
The most frequently asked integration and inquiry lifecycle questions asked by Persona Community members
When does a link to an Inquiry expire?
How do I resume an expired Inquiry?
How do I create an Inquiry? The "Create inquiry" button is disabled.
Can I download information provided by end users (e.g. name, DOB, address)?
Which API endpoints can I use to download user information from an Inquiry?
Why are my user’s seeing a message that says “You need to enable JavaScript to use the Persona Inquiry flow”?
Is it possible to receive an email when someone completes an Inquiry?
Why did an Inquiry pass if it failed a few verification checks?
Does Persona support the Flutter SDK?
How do I find Non-Latin Inquires?
Verifications within an Inquiry
Frequently asked questions about how Verifications and Inquiries work together
What is a Required Verification Check?
How do I modify your Inquiry template to collect the user’s Selfie even after a GovID failure?
Why should I disable image uploads?
Why did an Inquiry pass if it failed a few verification checks?
How can I see which verification checks are "Required" for an Inquiry?
Managing PII
Frequently asked questions about managing PII
How do I manually redact PII from a Persona Account or Inquiry?
How do I redact data, or set up a redaction policy?
Can I download information provided by end users (e.g. name, DOB, address)?
Which API endpoints can I use to download user information from an Inquiry?
Template management
The most frequently asked Inquiry template management questions asked by Persona Community members
Inquiries Enhanced Features
Documents Access by Plan
What is a Dynamic Flow Inquiry Template?
I'm in the Startup Program, how do I add an Inquiry template?
How do I tell if I'm using a Dynamic Flow Inquiry Template?
How do I rename an Inquiry Template?
How to revert to a previously published Inquiry Template Version or Workflow Version
How do I modify your Inquiry template to collect the user’s Selfie even after a GovID failure?
Where can I see a coverage map of which countries Persona can support?
Why should I disable image uploads?
Modules and screens
The most frequently asked module and screen configuration questions asked by Persona Community members
How do I configure country options for a Country Select screen?
How do I configure the default country for the phone number component in flow editor?
Why does the address input component only accept US addresses?
Finding Inquiry UI feedback messages
Theming and styling
The most frequently asked theming and styling questions about Inquiries asked by Persona Community members
How do I change the colors, fonts, logo, and other styles of an Inquiry?
How do I update the logo on my Inquiry template?
Reference: Hint text that helps users submit images
How do I configure the default country for the phone number component in flow editor?